OwnerRez Reviews

I wish I could give 6 or 7 stars for Features and Functionality and Customer Support. The software and support team are outstanding. I've tried running booking plugins on a Wordpress site, and that gave me lots of headaches. While searching for new plugins, I found OwnerRez and a few other similar applications. After researching reviews online, I narrowed it down to two and tried the other one first. It still left me wanting in some areas. Then I tried OwnerRez and I was hooked. Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced. And did I mention the support is awesome? Every once in a while I find something new that I think would be a great addition. Some of those have already been incorporated as new features in the product.

I briefly considered giving 4 stars for Ease of Use, because there are so many options and features that sometimes it's overwhelming. But overall, I think that's a great thing, and it wouldn't be fair to rate them less than 5 stars. And anything that I have trouble with, I just send an email to the support team and get a response within a few hours. Or if I can't find a feature, they let me know exactly where it's located. The more I use it, the easier it becomes.

I has a lot of flexibility for my unique needs as the manager of 6 vacation rentals in Greece. Basically everything I had needed so far I found a work around in OwnerRez. Or the staff helped me to find a solutions. Few things I still need to do outside of it. But my workflow managing my listings and reservations has really become simpler and much much faster.

It is not as beautiful as other options I’ve used. And it is not as user friendly either. But all other options I’ve used had some critical limitations that I couldn’t work around. For my type of property management I needed some very specific things. Together with the staff at ownerrez, always by email, but efficiently, we almost always found a solution.

Ease of use, PM Management, automation. Payment section

Not enough features available to non US based clients. Would love to be able to access insurance and sms and if it linked with zapier even better!!

Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides

When I first signed up, I felt overwhelmed with the vast amount of information available on OR (via video tutorials and help docs). The sheer amount of information made me nervous, but once I worked with Customer Service/ProConnect (Lisa M), all my worries faded and I began to understand the processes much more and my confidence in using the software grew exponentially

OwnerRez has everything we were looking for in a property management system. From automated emails to accounting, to integrations with Price Lab, VRBO, TripAdvisor and more, this product has the most bang for your buck!

It's not a con, but there is a LOT to learn. But, customer support is always there to help and they have some great articles too.

Starting out I went with a very simple property management software to avoid overwhelm, but quickly outgrew the simplistic platform and wanted more robust features and functionality. OwnerRez has that in spades--but it's not complex, just robust and extremely thoughtful.

Waiting for VRBO messaging integration but other than that, zero complaints.

The biggest positive is the quick and responsive customer support. I often don't have time to go through the forum to see if the answer already exists and will shoot an email over to the help desk. I usually get a reply within an hour or two. If there is an article that will help, they send that too.
My second favorite is the ribbon calendar that I can color code as I need. It is easy to read in the fly which is how I operate on most days. The third favorite thing I use is the daily report so I can easily print the report on the way out the door and have all I need at a glance. Add to these the other helpful components that are really TNTM ("too numerous to mention") such as charts, comparisons, easy listing adjustments, and other tools I will probably never learn to use.... this software is really packed full of what each user needs for their own purposes.

There isn't anything I like least - although there are tasks of my job that are less appealing than others, such as assigning rates. I am learning how to grasp some of the larger concepts in this area but the software "makes sense" in how the different components of pricing is deployed - rates, seasons, discounts, etc.... Once one creates the greater goals, implementation becomes intuitive. As mentioned before, I have been very fortunate to have help from the developers on how to implement pricing despite the tediousness of the task.

The way it makes my life better every day

For the initial set up, I would have been smarter to pay for the concierge service.

I have not once heard a complaint from clients about this product, in fact all are well-pleased with it and how it integrates (totally mobile!) with the wordpress genesis websites we build and customize.

The documentation and support that OwnerRez provides is second-to-none and certainly not found with other solutions that are reasonably priced. In fact, many companies that provide these tools for a lot higher cost have terrible documentation and support. This not only makes my job much easier but also helps my clients.

Some clients want features that OwnerRez does not yet have. I find that it's not only the perfect entry product for new VR owners/managers but like every solutions, it can have limitations. But they are always shifting and adding new things so doing a good job keeping up with the listing site/industry changes.

I was able to get my properties and channels set up quickly and the customer service is top notch.
The features I like most include: booking engine for my website; multi-channel (VRBO/AirBnB/my website), multi-property calendar management; payment processing; automated messaging and messaging options/flexibility; third party notifications (which has automated previously manual processes); ability to manage content/rates for multiple channels on a single platform and more! It's worth it just for that and there is more functionality I look forward to using in the future.

Sometimes I have to dig around a little if I'm doing something new or something I don't do often, i.e. it's not always intuitive (for me) where functionality resides on the platform. Of course there's a learning curve with any new software and this is no exception. But their customer support group is always quick to respond and extremely helpful. FYI - I have been using OR for about 4+ months.

So many. I'm not sure I can define a short list. Also, my use might be quite different than yours. But, this is not a feature to many but the response time and value of the customer responses to help requests is truly exceptional.

Need to add inquiry communication not just post-booking for VRBO integration.

Great value, especially for smaller operators like me. Customer service is immediate, personal, and helpful.

There are some integrations that are not yet implemented, but some also require a user to manage more than 5 properties (not an OwnerRez limit - an industry-wide threshold).

It's pretty easy to set up and very intuitive. I didn't know anything about Property Management going into this but the OwnerRez Software makes everything so easy.

The reporting/statement system isn't very robust but it gets the job done.

I especially love the support team! They were quick to respond to my emails, and always very helpful. I'm also very impressed with the integration features.

As for the initial setup, I'd like to be able to transfer some information manually, rather than always using a spreadsheet. But once I got the hang of Excel, it became easier.

The OwnerRez tool is a HUGE time saver for us to automate, track and communicate with all our guests, both direct bookings and OTA bookings. We especially love how well it keeps our availability calendar synced across the four different OTA websites that we use to market our vacation rental home. We also love the reusable e-mail templates that make it easy to automate our guest communications while using fields to still personalize the content of the e-mails.

None. We have been very satisfied with the OwnerRez product.