Vonigo Reviews

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

It will completely handle and track my business with the functionality of growing with us as we grow.

NOTHING!!!

This product streamlines and automates our workflow, allowing us to focus on sales and customer service.

Some of the simple, easy fixes are not able to be changed while most of the software can be altered for each specific business.

The multiple ways to do client lookups that works quickly. enter the phone number while the phone is ringing and by the time you say hello you know who is calling.

Employee scheduling is a manual process that does not allow for recurring start/end times and days working. Each day must be entered manually, tedious.

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

I love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs.
The ability to automate invoicing, estimate follow ups, via email and text messaging.
They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient.
If you don't like change, don't buy this software:)

It took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software.
The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.

I love the fact that if you do even need the help desk they they are there for you! I really like the ease of use that Vonigo provides. It is simply a great program!

Our business model is quite different than most! We provide a service and pay our clients and you cannot record a negative sale or a zero dollar sale. Other wise it is perfect!

The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.

The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.

Uptime. Support from the Vonigo Team. Scalability.

Some features not fully functional and cause need for workarounds and increased user frustration. The Vonigo team is very responsive, but I feel more efforts should be put into verification of new functions prior to launch.

The biggest think I enjoy about the software is the customer service and support in place. Anytime I have a question or problem, they are always on top of it!

The quick support when I get stuck on running the program. The Support team is amazing. I have learned the program really well but at times I forget a process since I haven't used it very often. The support team is right there to guide me both via email and with personal phone calls. They are always professional.

I am able to tailor it at any time to fit my needs. There are always changes in procedures no matter what field you work in, and this software allows for changes without having to wait for an IT or bother a customer service rep. Plus it never goes down!

The features are endless. It's really robust.

No cons really. It's just a lot to learn.

Ease of use and benefits of product

With the growth of the Vonigo model the support hasn't been immediate like it was in the past. In my business there are many times I need immediate fixes and haven't had that in awhile.

It's a great idea, appears it would save time and utilizing the database system would be awesome. Our staff has been able to log in and prepare schedules while on the phone with customers and the software is easier to use than our previous spreadsheet.

Our organization fell hard for the sales pitch, we've had the software several months and haven't been able to go live with it yet. We spend more time trying to reach customer service, the links on our website have not been functional yet, and if one day appear to be correct, the next become something totally incorrect.

User friendly

A few of the functions take longer to navigate then we'd like. Such as getting a down loaded document from a job you need to press 4 different functions.

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

User friendly, and the ease in which you can schedule and see the appointments.

If you make a mistake scheduling a new customer it takes over 20 mins for the appointment to disappear from the schedule. It is also difficult to send a customer an invoice.

It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.

Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

Adequately supports our business to schedule and dispatch our technicians. Highly customizable interface, with the ability to sort of "build your own" pages to capture the information you want. Custom reports can even be built to pull results which display your custom fields.

Quite a few features...but many of them feel unpolished or not quite finished. Many features we were promised by Vonigo's sales team were present, but seemed to have limited functionality, or were designed to work a certain way. It took us multiple months of onboarding to get our Vonigo setup working as desired, as the initial setup we were given did not fully match our needs.

Functionality and ease of use. I love that this software can be used and integrated into every department in our organization.

Certain projects and/or help requests take too long to be completed.