eSPACE Reviews

Pros

seems intuitive; I can go back to add something I forgot very easily and not have to click back through pages that didn't change. When I had questions - the help chat was great with info and response time.

Cons

I wish that the ability to add the "last meeting/month before it ends" notification to a contact about the last occurrence before the event is submitted. At my church where we are using this, most of my events have an outside (of staff) contact that is the one making the reservation. Currently I add them as a contact and the event has to be approved and then I have to go back into the event to mark event notifications that I want one sent, but (second challenge) I can only send it to myself or a sub-admin and not the outside contact that makes the decision to extend. In my world, I have 154 events i just entered into your software, with 154 different contacts that I need those people to get the notification, not me getting it and then forwarding to the contact. At the end of each semester I will be spending a lot of time just forwarding email. A very inefficient use of time.

Pros

It's intuitive, and moves you step by step through the process. Making room reservations is easy. I really like eSPACE a lot.

Cons

1. Have to navigate back to Dashboard before searching for another event. This is a waste of time, they should put a Search option at the top of every screen, not just the Dashboard. This also seems super intuitive, not sure why they haven't done this yet. They must not ever have to search and look at multiple reservations back to back. It's annoying.

2. The "email me one month before event ends" reminder option DOES NOT WORK. I have brought this to their attention several times, but it is not fixed. This is crucial for the work I do, and it is ridiculous that this doesn't work.

Pros

They are so customer focused! They have created a place within the software where the customers can post ideas of what we feel could be helpful for us and others. What a concept! Asking the end user for input. Love it!
Also, the tracking of equipment in the work order system will be very helpful come budget time. There is documentation of equipment, it's age, it's service record, etc. for better planning of the funds God has given us to steward. We can expect at least fewer "surprise" expenses.

Cons

When moving our data from a previous software we were told our recurring events would come over into espace as recurring. This didn't happen and has been quite time intensive to take all the individual events and recreate them into recurring events.

Pros

Online program that can be used anywhere for ALL to see immediate additions and changes. We are now paperless and so much more efficient and effective with our scheduling.

Cons

We have some folks that are resistant to change. With so many features, the program came seem overwhelming at first. Our learning curve was a lot longer than we expected.

Pros

A simple and easy to use and understand Dashboard.
The Maintenance portion can effectively be used by any user and has an excellent preventative maintenance program.
Its quite amazing how the event calendar, maintenance management, and thermostat program all work together. Take so much work and thinking power out of the equation.

Cons

The App is quirky and not easy to use. It doesn't serve my team very well so we just use the desk top version.

Pros

This uniform way of reserving rooms, set-ups, and supplies has made our massive business extremely happy. While each step clearly states what is needed, the best part is the attention to detail for each personalized​ request.

Cons

I have never understood the struggle with working with eSPACE until I had to help an employee over 50+. She did not grow up in the "everyone has a computer" stage of life and has struggled​ with the multitude of steps to make reservations. Now, we could have trained her better, but the more complicated your reservations are the more steps to complete it.

Pros

That there was great compatibility between different areas and departments. It is a tool that can be looked at and accessed by others so that everyone can be on the same page.

Cons

There were a few areas that were required to be filled in that did not truly matter to the event that I was seeking to create, thus making things a bit more confusing for other teams to look at and understand.

Pros

This program has been a great help in coordinating the usage of the facilities on our campus. We were able to configure it to specifically work for our facilities, equipment and set up. My role is specifically in event set up and tear down and I find this program a very useful tool in coordinating and planning these tasks.

Cons

It took me a little more time to get to know the program and feel comfortable with it, but that is probably due to the fact that I did not need to utilize it on a daily basis. The one draw back for me was that some pertinent information did not crossover to my iPad as it appeared in the computer.

Pros

eSPACE is very user friendly. The functions work well with how our events are run, scheduled and set-up.

Cons

It's still in early development, so there are several features just not yet available.

Pros

Espace is easy enough to use that any of the users can begin operating it effectively without experience or tutorial. We print off weekly reports to pass to various people to ensure everyone knows when and where the events pertaining to them are. this allows that setup and tare-downs are done on time.

Cons

The only change that I would make is possibly building in a feature that changes the color coding automatically to show which events are completed. Overall it is a great system.

Pros

accessible anywhere I have internet from my Phone, Tablet, and home computer don't have to be in office to meet the services needs and the Department team can get the request right to their devise once the Work order has been approved and assigned

Cons

I have to fill out a monthly report on the number of open, close and new WO that month along with the Percentage of open close monthly along with year to date. with your report system I have to take out the extra information and count and come up with percentage of Open, Closed and in process.

Pros

I love that I can access it from online. Everything we've had before was limited access and we had trouble internally with calendars syncing. I love that I can do work orders and I love that I can create forms all in one space- no more having to remember 50 diff sign in names and passwords. I love that there is an event owner and that the event owner can pick editors. I just love how detailed it is- making it almost impossible to make a mistake.

Cons

Then only con I have is the multiple tabs when creating an event. There have been a few times when I wanted to go back so I could change something or look at something and the information I changed had gone back to the original info that was there before..

Pros

I'm a huge systems guy. This software has provided a place for everyone in my organization to land. We have a saying on our team - 'if it's not in eSpace, it doesn't exist.'
Convenient
Consolidated

Cons

The app for mobile is slow. I work on a maintenance team, we're not carrying laptops around. Streamlining the app would boost our effectiveness.

Pros

I love how much thought has gone into it. There are so many details and areas to add information that I would have never thought to have added on my own. The ability to prioritize tasks and review them easily is a great feature.

Cons

It can seem overwhelming. There is SO much that is there and so many things to use that I feel like I don't use it all and that I'm missing a lot that could potentially be useful. The App could also use a little work. It's tough to edit and seems to be less intuitive than I would prefer.

Pros

Very wide range of options for multiple buildings, unique meeting spaces, specific services needed in each room, and I like that it shows conflicts in real time.

Cons

It requires about 8 pages of information for one simple reservation. So a 3,000 person event takes as much time to schedule as a 3 person meeting in a common area. Also it requires layers of approval to just change one detail for one instance of a recurring event. Needs simplification.

Pros

I like the ease of use and how often we use it.

Cons

If I had to pick a con, sometimes there are too many options for what I want to do. This can be both a pro and a con.

Pros

It is very easy to use for our room scheduling. They have about any option you can need for a recurring type event. Also, the customer service is very strong.

Cons

As a customer for the last 5 years, we have very few issues with the site.

Pros

eSPACE is very self explanatory and easy to use. It's easy to train your team to use, and is quite versatile to help meet your needs. I also love that it is constantly being updated and improved upon to meet the needs of the organizations that use it.

Cons

We need special reporting, so there are a few pain points in that area (at this point), however the team at eSPACE was willing to listen to my ideas and gauge if it would help other users as well. They also helped point to ways I can obtain those reports in the mean time.

Pros

Being able to reserve a room and saying what is needed.

Cons

A person can reserve a room, even if someone was in that room first. Creating awkward conversations when both parties show up.

Pros

Overall ease of use compared to our former application.

Cons

There are some steps that could be eradicated in creating events. Also, the programs sometimes is erratic when attempting to make adjustments in recurring events.

Pros

It gets the job done! Makes communication so easy!

Cons

I feel there is an abundance of emails. which is good and bad. I like to know whats been approved and reviewed but the messages can get lost in the sea of email notifications I get.

Pros

The flexibility and automatic features that it has.

Cons

I wish it was able to connect to more of the other devices we use around the building without the need to build our own code.

Pros

I like the filters, and the interface is easy to use. I can find what I'm looking for and since we use it primarily for events, it's helpful to be able to see everything coming up in the next month. Overall, for my uses, it's fine.

Cons

I don't like how it requires certain questions on the event request form that we don't need. Sometimes it's hard for me to find what I'm looking for.

Pros

One of the things I like best about eSpace is they are continually updating the system. I like the HVAC integration with wireless thermostats the money that will save us after recovering the cost of the thermostats. I also like the workorder management feature. This is helping our maintenance department tremendously.

Cons

Reporting is limited and not very useful. I'd like to see a lot of effort put in to make the reports better. I also like the app, but it is difficult to sort and filter data in a way that makes it useful.

Pros

I appreciate the fact that it reduces confusion among administrators when scheduling meetings in spaces.

Cons

It would be helpful if eSPACE would suggest other spaces that are open when there is a scheduling conflict. It is a bit tedious to go back through all of our meeting rooms and have to check them all and uncheck them to see what is available.