GreenRope Reviews

Pros

I really like the multi-use functionality of the system. You can pick what you do and don't want to use. Additionally there is such a deep level of detail that you can use to cultivate sales.

Cons

Not a fan of landing pages and the admin section.

Pros

Keeps our company on the same page and is very good for keeping detailed info about our contacts. Like the app but I feel like I ran into some confusion with it and couldn't find all the info I needed for the particular group of contacts I was working with.

Cons

I see quite a few areas of improvement. I like that we can use our email to send emails out to contacts but I don't like that it doesn't get captured in our Gmail account sent folder. Would like to be able to copy and paste someone's full address including zipcode from the list view Contact section without having to click to go into their account. I still am not able to edit Vendor Companies info although the Super User supposedly gave me permission to do so. It seems like there are quite a few quirks to work out still.

Pros

The ability to create automation and workflows

Cons

Sometimes it feels a little clunky, but I'm new to it so I'm still learning

Pros

It is very flexible. This CRM has the ability to create custom "Groups". These can be customized for your business or, even work for organizing a little league team.
The ability to customize most of the contacts' information is also very nice. We can create different, trackable itmes within the client contact information that are relevant to our business.
The ability to email clients through the CRM and see if the email has been read is nice.

Cons

Workflows, while there, are clunky. Automatic workflows were one of the most important selling points for us however, we have abandoned using them.
Many of the emails sent out of the system for marketing purposes are not seen. They end up in spam folders.

Pros

A ton, the organization of elements, I also like how user friendly it is to jump from section to section.

Cons

Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software....

Pros

The mobility with it being cloud based and that it has an app. I also really like the automation of emails based on campaigns that our team has created. Whenever emails have been read and links within the emails have been clicked, Greenrope will automatically assign a followup on my calendar.

Cons

I feel that the mobile app isn't as user friendly as the browser when it comes to searching. I also don't like that you need to click save when you're moving from tab to tab on a clients file. I find that I lose a lot of info especially when creating a new client because I am documenting on multiple tabs, so when you close and save it is only saving on the tab you were last using.

Pros

I like the ease of moving a contact from one group to another (or having them in multiple groups). The ability to customize which information you'd like to collect from a contact is a huge plus.

Cons

I wish it was easier to format emails with graphics. There should be an ability to drag and overlap items, and it would also be MUCH easier if there was a separate window to format how the email appears on a phone. A longer process, definitely. BUT when I'm sending out mass emails, I'd prefer to take the extra time in order to make sure the message comes across clearly on all platforms and accessibility.

Pros

Price, customer service, and features.

Cons

Have ran into multiple functionality issues within the first month.

Pros

Being able to send email blasts to large groups and be able to see who opened, read, and clicked on the emails is critical to my follow up process. It is extremely helpful to know the people who are interested.

Cons

Not being able to identify people who have read emails without having to go into each individual group.

Pros

It is user friendly and customer support is good. It offers lots of marketing tools. It allows for easy grouping.

Cons

I dont know how to use most of all the features and dont have time for the learning curve and on line webinar archives to review like Utube .

Pros

You can do almost anything from keeping track of contacts, to workflows, and marketing automation...and much less expensive.

Cons

The interface is not as slick as more expensive products. A clear help page and very responsive chat and phone help desk help overcome a less intuitive interface.

Pros

The ability to see when people read and click on emails. Also, it is very easy to send email blasts to multitude of clients in a speedy time frame.

Cons

There are times my emails go to spam or my clients do not receive my emails. This mainly happens when I send automated emails through my workflow that has been set up.

Pros

GR is a full solution all in one--a smaller company can grow into it and a big company can integrate their entire CRM and sales process with it

Cons

There is very little I don't like about GR. I am not a very tech-savvy person so I find it a little hard to navigate at times--and that is probably me, not the software.

Pros

It's user friendly - easy to access contacts/ send mass emails. It's fairly intuitive and we haven't run into any major problems.

Cons

It has limitations - you have to customize things to get them to be the way you want them. You can't bcc someone on an email.

Pros

Many features for the money. Unlimited users is a big plus. Support is very good and responsive. It has been very helpful to our business.

Cons

It takes a little time to understand how the system operates. Probably because there are many features.

Pros

I like how flexible it is and how much you can do with it for an affordable price. The ability of the software to create solutions to various problems is impressive

Cons

The email design software needs to be upgraded and the user interface isn't the friendliest I've worked with. Our developers always have the most difficult time creating and deploying emails in Greenrope compared to other systems.

Pros

I like the ease of keeping track of events and members and how they RSVP for events. And the interface for member profiles is good to interface with the website.

Cons

Sometimes seems a bit strange on the web interface and making updates to member profiles. When members want to update profiles or keeping them updated can be a little wonky.

Pros

It's easy to use and does what I need. I also like the test and full submit are very different so it is hard to send a test e-mail blast.

Cons

The word and paragraph spacing input is sometimes different than the output. Some of the icons are not intuitive.

Pros

There are a lot of features and the price is lower than most companies offering the same things. Also, their support team was very responsive when we were trying to use their services.

Cons

There are many things GR can do, but unfortunately most of the solutions I used (website builder especially) are relatively weak or clunky compared to other solutions (like Wordpress). My team used the CRM more, but I used it basically for project management/time tracking and the website builder. Neither was a good as Wordpress and Basecamp or other timer tracking solutions.

Pros

The customer support is the best thing about this product The CSR team is well trained and always willing to help especially Oscar

Cons

The reporting needs more features I want to be able to pull reports that tell me more than just conversion but lead source as well

Pros

Easy once I figured out a few things. Maybe it had been too long since using
Salesforce, but learning Greenrope was easy once I started.

Cons

How about adding attachments from my hard drive to CRM mail? I have not found anyone yet who can tell me how to accomplish this.

Pros

The options and features are amazing for the price.

Cons

It does need some technical knowledge to implement.

Pros

The customer service is excellent, they're very responsive and happy to help. GreenRope is perfect for the detailed type who are very keen to create a set marketing strategy with full implementation, control and tracking from A-Z.

Cons

Its strength is its weakness in my opinion. The bulkiness can prove rather tedious and if you're a small/medium business you may wish to be more flexible.

Pros

The ease of viewing pipeline as well as as the media library, ease of sending emails from GreenRope and the ease of tracking emails read

Cons

I find the system to be painfully slow at times. I also hate that there is a popup every time I log in even though I check "don't show me this again"