GreenRope

4.3 (152)
Complete CRM for sales, marketing, and operations

Overall rating

4.3 /5
(152)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
3.8/5
Customer Support Software
4.6/5

88%
recommended this app
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152 Reviews

Emily
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Full-featured

Reviewed on 2021-12-09

Pros

I love how comprehensive it is and how well it has been thought through.

Cons

I think it's lagging compared to what is coming out now. They need to look at the feature set as compared to something like High Level and ensure they are on-par.

Charles
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

It does more than you think and it does it well

Reviewed on 2016-09-30

I have used a number of CRM systems that range from old access based databases through to bespoke...

I have used a number of CRM systems that range from old access based databases through to bespoke coded at a frightening cost, passing the mainstream like Salesforce etc on the way.
The main bug bear for a business owner is often complex administration, especially when it comes to cross platform integration with websites, e-marketing etc.
Greenrope pulls together everything you need to do very well in one package.
The cost is reasonable. The staff are helpful and act promptly.
I have recommended Greenrope and those i've told have recommended it to others. That in itself should tell you more than any one glowing review as it shows Greenrope works well across many industries. I look forward to the new features that are added frequently and my business future with Greenrope as part of it.

Pros

I don't need to use more than one platform or software and make them communicate reliably, Greenrope does it all.

Cons

No one software can be everything to every person or business. To keep it easy to use and difficult to break you have to make slight limitations.

Verified Reviewer
Overall rating
  • Industry: Insurance Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Good but not great

Reviewed on 2018-05-22

We are able to send emails, set up campaigns

We are able to send emails, set up campaigns

Pros

Test send usually come in quickly.
You can now search in the email builder tool - which is very helpful.

Cons

The tool seems buggy, it seems like they make deploy updates while we are working and folders/files are moved or gone. I've had issues with saving. Either the email doesn't save, or the subject line doesn't change. I'm not confident when I close the window that my email will be there when I needed it.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

This CRM suits our current needs.

Reviewed on 2018-05-29

Pros

It is very flexible. This CRM has the ability to create custom "Groups". These can be customized for your business or, even work for organizing a little league team.
The ability to customize most of the contacts' information is also very nice. We can create different, trackable itmes within the client contact information that are relevant to our business.
The ability to email clients through the CRM and see if the email has been read is nice.

Cons

Workflows, while there, are clunky. Automatic workflows were one of the most important selling points for us however, we have abandoned using them.
Many of the emails sent out of the system for marketing purposes are not seen. They end up in spam folders.

Sierra
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Simple and Productive

Reviewed on 2018-05-22

Customer information in one place, builds, schedules and tracks emails and a daily reminder of...

Customer information in one place, builds, schedules and tracks emails and a daily reminder of tasks.

Pros

The easy searching capabilities and the email tracking services. I love having one place that I can easily search a customer's information or put a reminder to follow up with them.

Cons

I wish the software made it easier to export the information. Many times when I go to export information, it seems to miss pieces of information that are in the system.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Wonderful customer support!

Reviewed on 2018-05-22

It has made organizing all of our contacts so much easier. And, holding events and keeping track of...

It has made organizing all of our contacts so much easier. And, holding events and keeping track of attendees is also much simpler now.

Pros

GreenRope's support is almost always available to help with our questions. It hasn't always been very intuitive, but their support has made our transition into a new software so much easier. For a small business, the price is very reasonable. And, the features cover exactly what we need.

Cons

There are a few features that aren't straightforward at first; however, the customer support and training videos are extremely good at explaining the more complicated processes.

Verified Reviewer
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great customer service and near perfect for my needs.

Reviewed on 2018-05-22

Greenrope allows our company to quickly and accurately access all of our points of contact and vast...

Greenrope allows our company to quickly and accurately access all of our points of contact and vast amounts of client information.

Pros

The Customer Support and Ease of Use is exquisite. The software's functionality is accessible to any experience level.

Cons

There are quite a few functions we would like the software to have, such as the ability to be more company centric instead of contact based, that it doesn't have at present.

Sarah
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Mostly tedious and confusing

Reviewed on 2018-05-29

Pros

The adaptability to help us with e-commerce and a calendar scheduler. We had looked around for other CRM's to use but the main reason we kept this one was because it also had these futures and CRM all I one place.

Cons

Couldn't appropriately and clearly tag people and group people in a user friendly way. It was always very confusing to create groups and identify who was who.

Verified Reviewer
Overall rating
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Greenrope has ultimate customization capabilities, but can be difficult for the inexperienced...

Reviewed on 2018-06-21

It is highly customizable and allows a multiuser functionality which is helpful for sales teams.

It is highly customizable and allows a multiuser functionality which is helpful for sales teams.

Pros

First of all, I am a huge fan of Greenrope's chat feature. The team is always very helpful and patient to help resolve any issues you face.

Greenrope allows you to customize content beyond the limits what a typical builder offers, by requiring you to transfer the email from builder to the media library and then into the email as a template.

There is in depth reporting on how successful your campaigns are.

You can set up users to only access specific groups, which is extremely helpful.

This could also be consider a con, but the link to view your email in a web browser remains live even after you send out the campaign. This means that you can edit any mistakes made after the campaign. It also means that you can accidentally save over the file. (This has happened to us before and didn't realize until some people noticed it on social media. Yikes! Maybe I'm using the wrong feature here?)

Cons

The interface is sorted in a way that makes it very hard for a first time user. You really have to know what you're doing or spend a lot of time learning. I don't recommend for beginners.

There have been major bugs when you transferred the email from "builder" to "email". There were several issues with mobile responsiveness when we first started using it, and I spent a large amount of time discussing fixes with the chat support team. It ended up being a fix that I had to implement in the html, but it took a lot of hair pulling to get to a resolve.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great multi-user platform for an incredibly reasonable price.

Reviewed on 2018-05-24

Being able to streamline our account management by being able to setup independent groups with user...

Being able to streamline our account management by being able to setup independent groups with user specific access.

Pros

Unlimited users, quick customer support when needed, great pricing, extensive access customization features.

Cons

Toggling between groups is not as user friendly or intuitive as it could be, and setup is not as user friendly as it could be.

Garry
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Finally a CRM that your sales team will love!

Reviewed on 2016-09-20

GreenRope is a breath of fresh air, brings sales enablement into the CRM space. Having used...

GreenRope is a breath of fresh air, brings sales enablement into the CRM space. Having used virtually every CRM out there, either in a corporate environment or for my own sales teams, GreenRope delivers where others fail.
Platforms like SalesForce are great but in my experience, you end up dedicating hours, weeks, months and years to further develop the CRM to suit your business. More often than not engaging outside consultants or employing an in-house team to achieve results. Unfortunately, by that time your investment has reached a point of no return!

Pros

GreenRope just works the way you do...sure there is customization to be done, but the excellent support and online tutorials make it so easy. Forget sales enablement and email platform add-ons to supplement your CRM, it is all built in with GreenRope.
Not only is it the best CRM I have worked with it is definitely the most cost effective. Pricing is based on the number of contacts in your database, not the number of user seats. I feel that GreenRope is totally aligned with my business, as I grow my customer base and increase my sales revenue, then my cost to manage that larger contact base increases accordingly.

Cons

When implementing any new system there is always a learning curve. But the GreenRope implementation support is first class and has you up and running in no time.

Bonnie
Overall rating
  • Industry: Higher Education Software
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Greenrope

Reviewed on 2018-11-08

Greenrope really is quite a wonderful customer relationship management (CRM) system! It does so...

Greenrope really is quite a wonderful customer relationship management (CRM) system! It does so much and helps our team track, communicate, and follow-up with our customers/students, and prospective customers/students as well as collaborate with each other on all of our projects/events.

Pros

What I like most about Greenrope is the ability to track and connect with our potential students/clients easily. We run many programs and will have multiple informational sessions all at different times and locations – trying to keep track of all of that very important information (communications, RSVP's, which media was used for which communication, who has opened our email/who hasn't, reminder email scheduling, who needs a warm return call, etc.) would be impossible without Greenrope. Also, being able to login and see what my staff is working on and where they are with a particular event or project is super helpful!

Cons

The only thing I can think of that I wish Greenrope would do - is sometimes open the desired page/data faster, but honestly that might just be a (our) system issue and not necessarily a Greenrope issue.

Ryan
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

GreenRope is helping to modernize our company!

Reviewed on 2020-02-26

Everyone I've worked with at GreenRope is amazing. They've operated promptly and professionally...

Everyone I've worked with at GreenRope is amazing. They've operated promptly and professionally when helping us solve our issues. [SENSITIVE CONTENT HIDDEN] and his leadership team have truly created a company culture that prides itself on its customer service.

Pros

GreenRope is a "more steak than sizzle" product. Once you understand the system, it becomes a powerful tool that can be used throughout every layer of an organization. Attaining a GreenRope certification empowers you with the skills needed to build a robust system for your industry.

The most important step in creating an effective CRM is to first understand your customers, industry, and organization. GreenRope gives you the ability to apply that understanding into your CRM to maximize your growth.

Cons

Initially, the learning curve is steep as expected with the adoption of any new software

Amanda
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Helps manage my sales leads, send out automated emails, and track opportunities based of...

Reviewed on 2018-01-23

The ability to track new leads , schedule followups and send automated emails based on opportunity...

The ability to track new leads , schedule followups and send automated emails based on opportunity phases.

Pros

The mobility with it being cloud based and that it has an app. I also really like the automation of emails based on campaigns that our team has created. Whenever emails have been read and links within the emails have been clicked, Greenrope will automatically assign a followup on my calendar.

Cons

I feel that the mobile app isn't as user friendly as the browser when it comes to searching. I also don't like that you need to click save when you're moving from tab to tab on a clients file. I find that I lose a lot of info especially when creating a new client because I am documenting on multiple tabs, so when you close and save it is only saving on the tab you were last using.

Ruben
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

My experience with GreenRope is mixed. I like it and it gets the job done but sometimes it...

Reviewed on 2018-06-27

Pros

It has sooooo many features its just crazy what you can do with it. The possibilities are really countless. I haven't even been able to use GreenRope to half of his capability I'm sure. Definitely gets the job done.

Cons

It is hard to understand sometimes. Things that should be simple like email templates are actually not that simple at all to delete and change. Seems like some things are really easy to do, but others are so complicated and make no sense sometimes.

Sue
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

GreenRope is a very robust CRM

Reviewed on 2016-10-03

We have been using GreenRope for almost five years and prefer it over other CRMs like Salesforce...

We have been using GreenRope for almost five years and prefer it over other CRMs like Salesforce and ZoHo. It robust and their technical support staff are willing to explore any suggestions if it may improve the user experience not only for us, but all their clients

Pros

Robust, and adaptability

Cons

A little difficult to learn -- mostly because it is so robust. I can hardly keep up with the new modifications, all designed to enhance the quality of the program.

Daria
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One-Stop Shop CRM & Marketing Automation

Reviewed on 2021-06-10

Great product, helpful professionals behind the platform, and it is constantly evolving.

Great product, helpful professionals behind the platform, and it is constantly evolving.

Pros

The foundation of the Greenrope CRM that then ties into all other features is easy to implement and manage. From there, you can tie in as many functions as you need: email marketing, marketing automation, etc. All of the additional characteristics make the experience more valuable as a user.

Cons

There definitely is a learning curve. This is not much of a criticism, as it is a statement that is evident when applying such a system into your business operations. Give it time, it will pay dividends.

Response from GreenRope

Hi Daria! Great to hear from you! Thank you for such glowing words! We appreciate the review and are thrilled to hear how much you are enjoying the system.

Mark
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

I utilize Greenrope as my CRM and manage thousands of contacts.

Reviewed on 2018-06-06

easily blast large groups

easily blast large groups

Pros

Being able to send email blasts to large groups and be able to see who opened, read, and clicked on the emails is critical to my follow up process. It is extremely helpful to know the people who are interested.

Cons

Not being able to identify people who have read emails without having to go into each individual group.

Diane
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

we use this many times daily for email broadcasts and rely on it very much

Reviewed on 2018-05-22

Pros

ability to have many different type of email groups, ability to track and export bounces, ability to filter when broadcasts were sent; ability to clean lists as needed quickly and easily

Cons

some bugs once in awhile, but customer svc has helped us figure them out; import contacts page freezes quite a bit or takes long to load

Sarah
Overall rating
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Affordable Platform with Fabulous Customer Service

Reviewed on 2016-12-01

We have been Greenrope customers for about 5 years, and I really love the affordability of this...

We have been Greenrope customers for about 5 years, and I really love the affordability of this platform. It provides us with everything we need to run our email marketing and client management campaigns, and customer service is really great.

Pros

Affordable, lots of features, great customer service

Cons

The interface is a bit dated, and I wish the survey function had better reporting capabilities.

Daniel
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Its Okay

Reviewed on 2018-06-22

Pros

organization. it helps me keep organized.

Cons

look up contact features never work right. while looking up a contact it will say not on file. then i enter it in as a new contact and try to save and it tells me it is already a saved contact.

Richard
Overall rating
  • Industry: Mining & Metals
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Review Greenrope

Reviewed on 2020-02-13

Had a few questions that were quickly and efficiently resolved by the Greenrope team. They are...

Had a few questions that were quickly and efficiently resolved by the Greenrope team. They are genuinely interested to improve the product. More features in terms of individual staff management would be useful in later releases.

Pros

It is very good with email control and email campaigns

Cons

A little unintuitive in terms of the operation. Still is a little difficult to extract detailed member management information for sales people. More geared to marketing as a CRM.

Kathy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Hesitant at first, completely satisfied there after

Reviewed on 2019-11-14

Works very well for the archiving purposes I utilize it for.

Works very well for the archiving purposes I utilize it for.

Pros

My technology skills are a bit limited. So, I was hesitant about using Greenrope when I was introduced to it.

Much to my surprise I have found that the apps that I use via the company I work with flow quite nicely and were much easier to navigate than I anticipated.

Cons

It can be a bit overwhelming at first. However after I learned what applied to me and what didnt, it became much simpler.

Jeff
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

it was easy to learn, features are more accessible, and the updates are always make it better.

Reviewed on 2018-06-25

Pros

Ease of getting into contact information, keeping track of activity with the clients and the automation is great.

Cons

That I can't make notes in a personally sent email activity widget. Also, that we can't attach documents to emails.

CarL
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pleased with the full service capabilities of Green Rope.

Reviewed on 2018-05-29

All in one service for email, lists, etc.

All in one service for email, lists, etc.

Pros

The email templates and tracking capabilities are the features that I have used and like most. Its great to be able to quickly see who has responded and what they responded to.

Cons

List management is sometimes a challenge to handle as efficiently as I would like. Sometimes it would be great to be able to look at lists in a spreadsheet type format instead of one record at at time.