TherapyNotes, LLC Reviews

TherapyNotes is a straightforward platform that makes it easy to complete notes, keep track of scheduling, and manage billing. What I like best though, is their customer service. They are so easy to access and have been incredibly helpful!

Initially there were a few features (like being able to customize forms) that TherapyNotes did have, but they are continuously updating their platform and have added these features!

TherapyNotes is user friendly and has the best customer support ever! They value feedback from users!

They do not currently have a messaging option but they are currently working on it.

I love how efficient the system is both as a practitioner and for my clients who use the portal. Treatment planning, scheduling, and payment is a breeze.

They may need a few more employees. Sometimes the wait time to get someone can be awhile. No more than 20 min.

I hope it will prevent the loss of records and improve the ease of retrieval of records when needed. It will use the same format for all records so less confusion or missed forms

the program "requires" the insertion of a date of birth before the client can get signed in. Psychology today does not ask these questions when a client clicks in to see me. So no3w I have to call the client to get date of birth. Why can't we sign someone in and then ask for date of birth. Save amount of work and trying to call client or text them for this one piece of information

It is a good system and easy to use and does what I need it to do.

I would like to be able to have more customs ability to color code things.

The getting started videos are great. Customer support is in the USA!!!!!! They spend as much time as needed and they are encouraging. The credit card processing is the best I have ever used. Their Golden Thread Method leaves no stone upturned. The telemed is much better then the competition. I would highly recommend this platform.

it does not track external authorization which is highly needed to EAP session

TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.

There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.

Excellent customer service. They're constantly adding features. Reasonable priced for all that it does (notes, claims, payments, scheduling, etc.)

Nothing to dislike. They've been incredibly helpful and have wonderful technical support.

Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow, comprehensive and accurate to-do list, large selection of detailed online help/support pages. TherapyNotes is also proactive with updating their software on a regular basis.

When registering a new client, they are only granted TherapyPortal Access for seven days. This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal. Also, it is a major inconvenience that clients cannot reset their own passwords on the portal. Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth session, there is a pop up that appears stating the connection is poor even when it is not; this can be distracting. For the Calendar view, I would prefer that I can see my entire day on one screen without scrolling. Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the day.

The ease at working within the system is a great feature. It’s very user friendly.

Right now, w the upgrades, the video portion is a challenge.

The platform has been relatively easy to use and cost effective. They do have glitches at times where the telehealth platform doesn’t work. I know it’s their platform because I am able to leave and use zoom or Psych Today with ease when this happens.

TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter. I have been blocked from their facebook group for bringing attention to the issue. They continue to make promises that they are working on the inability to file claims through their platform yet there is no solutions. Other software platforms are doing it and have been. This business is doing just fine taking our money for monthly subscriptions while we individual providers continue to struggle. They cannot be trusted.

They keep adding more features to make the platform robust and meeting all of our practice needs.

In the past, was quite frustrated with not being able to upload client insurances cards, ROIs, and and not having built in patient messaging, but all of these issues have been addressed.

None as of lately. They have changed everything that they started with.

Absolute garbage! 2 days the eRx doesn't work. Waiting in a queue will easily take 45-60 mins. Website has been glitching for months. No compensation or sincere apologies for wasting our time. It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service. We are moving to another platform. SO disappointed. You will be wasting your time which is money so don't just judge them by price.

Clear, communication, helpful and always there to answer questions and get issues resolved. Platform is ever evolving.

At times, there may be glitches in the system or unexplainable errors that are expected for computer-based programs

Really easy to get up and go with a practice. Customer support is the BEST

No secondary billing, patient portal or form customization

Easy to use, All-in-one use - scheduling, charting, Patient Portal, Deomographics, Billing Info!

I can't think of anything, other than maybe not being able to search certain criteria in specific formats, like DOB, address, or phone. But, that's not really been an issue, I just had to complete this box before I could submit my review! =)