Valant EHR Suite Reviews

Valant EHR Suite

4.1 (310)
Write a Review!
Behavioral Health EHR, PM, Billing, and Telehealth software

Overall rating

4.1 /5
(310)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.0/5
Customer Support Software
4.1/5

78%
recommended this app
Sort by

310 Reviews

Jillian
Jillian
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Happy with updates!

Reviewed on 2022-05-20

Pros

Great for larger practices. I most like that Valant values what we (as users) have to say and they do actually make updates in accordance, unlike many platforms. Schedule and documentation are very easy to use. Great for large practices. Easy to use overall. Easy billing, but there are still bugs.

Cons

There are bugs. I also hate that we can't send out a link to e-sign documents - so new clients need to make a portal account and then we have to remember to send them the forms through the portal afterward. This is quite difficult. I wish there was a way to just send a new client the link to the intake forms like Kaero and AdvancedMD. However, they made adjustments to the portal that make it easier to use and I don't doubt that they will continue doing so. I must say that since the beginning, we were VERY unhappy with Valant. We feared that they will increase the pricing on us after the first year, making it financially infeasible to keep the platform - we still haven't signed on for next year, so I'm not sure if this will happen. I wrote a very negative review before, but I felt the need to update it because Valant is really making progress with bug fixes and new updates, which we really appreciate. Overall, I'm happy that we chose Valant now and while praying they don't screw us with the new rates, I'm looking forward to new updates as they come.

Amelia
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Valant Review from AGMc

Reviewed on 2024-03-18

Valant has been glitchy since we started using it as a practice. Granted, it has improved over the...

Valant has been glitchy since we started using it as a practice. Granted, it has improved over the course of the past year, but I would have preferred that the glitches have been worked through ahead of our use of it instead of our practice being "the guinea pig" for it. Customer support has been pretty good about responding to tickets and offering assistance, but it is still frustrating when the response that I get is the tech team hasn't been able to duplicate the issue and to reach back out when it happens again.

Pros

Schedule building is easy and looking into client charts is easy.

Cons

There are too many tabs in the therapy progress notes that don't apply to therapists using the platform. The intake document is too long and clients don't want to complete it, which means therapists are going into intakes with no client history, no understanding about why the client is coming for therapy, and having to gather all of that information in one hour. I dislike that Valant automatically takes you to a different screen when you click from, say Dashboard to Scheduler, instead of just opening a new window. The treatment plan tool is too involved and most therapists on my team don't want to use it.

Cheryl
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Almost zero customer service and very difficult to use.

Reviewed on 2024-04-11

Unspeakably bad. If I hadn't wasted so much time and money on it already, I would not be using it.

Unspeakably bad. If I hadn't wasted so much time and money on it already, I would not be using it.

Pros

Nothing. A special word should be invented specifically to describe how frustrating this EHR is.

Cons

No customer service whatsoever. When you make an appointment, they don't show up, and this happens repeatedly. Extremely difficult to use. Paying for essentially nothing, because it is not usable.

Deann
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

7 Years Using Valant - Will Never Consider another EMR

Reviewed on 2024-11-08

Excellent and I will and do recommend Valant to others.

Excellent and I will and do recommend Valant to others.

Pros

I like the HIPAA compliance. I feel very safe using Valant. I like how streamlined the charting is. Prescribing is very easy with Dr. First. Love the measures that are included in Valant. Great for New Providers. I Recommend Valant to many. Met with Micah at NEI - very helpful in generating a clinical template that meets my practice needs. Have called support and they're clearly familiar with Behavioral Healthcare and that makes a difference as they understand our world.

Cons

Valant comes out with a lot of new features. And that's on me to understand new features and make the time to best take advantage

Jolene
Overall rating
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Truly Better Than Most

Reviewed on 2024-02-22

The overall experience has been great. I have used many medical and mental health billing platforms...

The overall experience has been great. I have used many medical and mental health billing platforms and this has been the best so far.

Pros

Valant has a user friendly interface, incredibly easy to use, and we can keep everything right here in the system. Customer service is great and easy to work with when anything is needed.

Cons

That you must purchase another system for claims managment. That can become super expensive and difficult moving between both systems.

Sheryl
Overall rating
  • Industry: Mental Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Reviewing Valant from the Nurse

Reviewed on 2023-10-17

My overall experience with Valant has been very positive I believe. It has been fairly easy to...

My overall experience with Valant has been very positive I believe. It has been fairly easy to navigate and find and access what I need to do my job. That said it has made my job a whole lot easier and less stressful than having to deal with , say Epic, which took me a good 2 months to learn to navigate . I feel I can do my job more efficiently when I can access what I need in less time.

Pros

Valant has been the easiest EHR for me to use in navigating as a nurse. It is easy to pend medications for Providers to sign off on, easy to put notes in a chart when patients call. I find most aspects very user friendly and enjoy sending PA's from the Dashboard also instead of going to Cover My Med's.

Cons

The thing I like least about Valant would be the difficulty in selection of Pharmacy's in Rcopia at times. That can be a real pain.

Elizabeth
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Valant EHR Review

Reviewed on 2023-10-24

I am very glad that we decided to go with Valant.

I am very glad that we decided to go with Valant.

Pros

Valant was the best choice for our behavioral health clinic. They continue to update and expand features that have improved the functioning of our system. It has saved time and worked well with our systems. Billing was a major improvement and linking to our Calander and notes was essential.

Cons

There are some features in the assessment and MTP that could be improved for our particular uses. Also billing is slightly complicated and could be simplified with some small adjustments. I do however appreciate the flexibility.

Alternatives Considered

TherapyNotes, LLC

Reasons for Switching to Valant EHR Suite

There were other products not listed, however we met with each one extensively and found that Valant most closely met our needs at a price point that was affordable.
GLENDA
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

I AM SORRY TO GO!

Reviewed on 2024-03-12

Pros

I LEARNED THE SYSTEM FAIRLY QUICK. IT SEEMED TO BE USER FRIENDLY. I AM SORRY TO SEE YOU GUYS LEAVE.

Cons

I DID NOT LIKE THE FACT THAT IT TOOK YEARS FOR US TO GET TO THE POINT WHERE IT WAS FULLFILLING OUR NEEDS.

Meghan
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We love Valant!

Reviewed on 2023-10-12

We love the secure message feature. Another feature we rely on are the automated appointment...

We love the secure message feature. Another feature we rely on are the automated appointment reminders. Our patients heavily rely on them too.

Pros

This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc.

Cons

The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive.

Alternatives Considered

ICANotes

Reasons for Switching to Valant EHR Suite

Valant seemed to be the overall no brainer. I'm very happy we decided to go with Valant. Our staff is all happy with the decision to go with Valant.
Robert
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

My encounter with Valant

Reviewed on 2023-03-31

My overall experience is excellent & I wouldn't trade it for anything.

My overall experience is excellent & I wouldn't trade it for anything.

Pros

Though Valant might be more expensive than other EHR's I feel it is worth the expense. The onboarding experience was excellent. Customer service is exceptional. I am very pleased with the integrated credit card processor, claim submission process & video format. The system is stable, reliable etc.

Cons

It's on the expensive side. It takes extra time to learn the system & I only use a small fraction of the EHR. It does not provide measures/screens for gambling disorder.

Alternatives Considered

TherapyNotes, LLC and TheraNest

Reasons for Switching to Valant EHR Suite

[sensitive content hidden] convinced me that Valant was a superior product.
Richard
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

VALANT IS GREAT

Reviewed on 2024-08-29

I have had a very good overall experience. I would like my dashboard to show all my custom...

I have had a very good overall experience. I would like my dashboard to show all my custom information. Such a button for accessing my personal Treatment plan information. And a quick macro button on dashboard to show my entire case load.

Pros

The ability to change dates and flexibility to move between tabs. Also, the copy pasting functions.

Cons

When treatment plans are closed and by another provider and no way to unlock and complete a step to be able to open new plan. I have a case still like this.

Rachel
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User friendly and affordable

Reviewed on 2024-02-27

I love the Valant EHR Suite! I am trying to get the LCSWs on as well.

I love the Valant EHR Suite! I am trying to get the LCSWs on as well.

Pros

I like the electronic prescribing, the reports on measures, and the flexibility of setting up note templates.

Cons

There is a learning curve, but I think that would be the case with any EHR.

Dayna
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I had a great experience

Reviewed on 2024-10-16

Overall, I have had a very positive experience. Easy! Great communication with the team. There are...

Overall, I have had a very positive experience. Easy! Great communication with the team. There are great resources online that give you guidance (articles, videos, etc). I have reached out for help and everyone on the phone was very helpful. It has been easy to get my private practice up and running.

Pros

- easy to use
- secure messaging
- easy billing

Cons

No major concerns on my end honestly. Initially, I would need some guidance here and there. The team was very helpful when I reached out.

Miriam
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Good product for MH but could be better

Reviewed on 2023-10-24

There are many times I wish things were different with Valant. It is enough of a problem I grumble...

There are many times I wish things were different with Valant. It is enough of a problem I grumble a lot, but it has not gotten to the level that I have changed EHR providers. Many things work well, but when doing a free trial, you don't get deep enough into the platform to really look at all the miniscule features. I don't know that there is a better platform, but I really wish the engineers would speed up the calendar and add a way for patients to reply back to appt reminders (I've been asking for that feature for years).

Pros

For the cost, Valant has a good set of features (appointments, notes, billing are all integrated in one system)

Cons

Since the new platform came out a couple years ago, the suite has been slow. Valant has tried to implement more and more new features instead of getting the core features working better. Why add telehealth when your calendar takes multiple seconds (5-10) to load when moving from screen to screen? This is just one example.

Sergio
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Really Good EHR System.

Reviewed on 2023-10-19

Overall we feel satisfied with the system. There things we still hope could be automated. But, over...

Overall we feel satisfied with the system. There things we still hope could be automated. But, over time we would be able to tell if that is something that can be provided.

Pros

A lot of the features that Valant provides are essential for our business. We are happy with the constant updates and ongoing evolution of the software. It has improved dramatically since we started using this system 5 years ago.

Cons

Initially there were features that were not available which now are. The evolution of the system has been quite positive.

Sarah
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Valant evaluation

Reviewed on 2024-09-03

Over all I had a great experience with it. it work fairly fine for the most part.

Over all I had a great experience with it. it work fairly fine for the most part.

Pros

Easy to navigate and get around when trying to find things.

Cons

Some time it works really slow especially when working remotely.

Karen
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Valant EHR Review

Reviewed on 2023-10-17

Now that I have been using it for a few years, I am very comfortable with most features. Occasional...

Now that I have been using it for a few years, I am very comfortable with most features. Occasionally, I have an issue and have to contact customer service, but when doing so, I always gain more knowledge and am able to share what I have learned with others.

Pros

Valant EHR is easy to use and the customer service is always very professional, pleasant and helpful when needed. They are US based and that makes a hugh difference to most other EHR Systems.

Cons

The one thing that I wish was a little different would be that the charts were all contained, and it did not open multiple tabs as you navigate through the chart.

HANS
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

A good start but still have a lot to improve on

Reviewed on 2024-03-01

Mostly positive as long as you can implement without any meaningful support

Mostly positive as long as you can implement without any meaningful support

Pros

Implementation of the screeners into the intake notes

patient portal when it works as advertised

Cons

- inability to prevent patients from requesting an appointment within a 24-hour or 48 hour window
- functionality errors with every single update that happens
- lack of timely access to customer service
- terrible implementation process where things were not done as they were promised they would be and it became impossible to reach the implementation specialist

Bilan
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Satisfied customer

Reviewed on 2024-09-03

Easy to communicate with for assistance.

Easy to communicate with for assistance.

Pros

The ability to see when clients are checked in for appointments and to pre-document notes using the macros tab, increased productivity!

Cons

That I have to go into a note to "dismiss" the note instead of being able to just right client to delete it.

Jacob
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Valant Review

Reviewed on 2023-10-12

Pros

I like that it is all in one for scheduling, billing, and documentation.

Cons

Customer service is wonderful once you get a hold of them, but hold times are too long.The prospective patient feature is a great idea, but needs work.I have connectivity issues with Valant on a regular basis, but I can go to other web sites without trouble at that same time.I’d like for prospective patients to be able to schedule appointments directly into providers’ schedules, pending provider approval.I’d like Valant to add a couples and a families mechanic. Right now there is no graceful way to facilitate this work.

Marae
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great EHR software for Behavioral health

Reviewed on 2024-03-06

Very pleased overall. It rarely goes down and stays down for any length of time

Very pleased overall. It rarely goes down and stays down for any length of time

Pros

Easy to learn. Versatile. Easy to track my appointments.

Cons

Can be a little quirky requiring refresh often.

Molly
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Valant review

Reviewed on 2023-10-26

Billing mostly with some technical issues . Staff very helpful

Billing mostly with some technical issues . Staff very helpful

Pros

Comprehensive program which I rely upon Training was very good also. Staff is courteous and helpful

Cons

Some features more applicable to a group practice Some features not needed by sole proprietor.

Mary
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

The Good, The Bad and The Ugly of Using Valant

Reviewed on 2023-10-16

Pros

Having easy access to the suite on a 24/7 basis is great. The cite is rarely down.

Cons

The interface between Change Health Care and Valant has been most disappointing; taking months to resolve this issue has resulted in 3 months of denied claims for multiple clients that now requires an appeal process.

Hailey
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Program Director

Reviewed on 2023-10-18

Pros

What I like most about Valant is the easy accessibility to everything, you do not have multiple didn't screen pop ups.

Cons

The least I like about Valant is shut downs it has once new release notes go out.

Mary
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Valant EHR Suite

Reviewed on 2023-10-13

I have had a great experience using Valant EHR Suite. I like how you can keep track of everything...

I have had a great experience using Valant EHR Suite. I like how you can keep track of everything that is being entered within the system.

Pros

I like how easy it is to move around the system. I like that it has several different reports to manage the workflow.

Cons

I have not found anything that I feel I do not like about about Valant EHR Suite.