ETQ Reliance Reviews

This quality software platform offers me a wide range of applications that are perfectly adapted to the needs of my company.

It would be very helpful to have more training resources to help users get the most out of the platform right from the start.

The best features of Reliance outside of the ease of use is the ability to configure it to your processes. You are not restricted to something out of the box that works for some and not for all.

Since moving to the cloud we have lost the ability to the database for real time information, for reporting and trouble shooting. Also, things we were able to do ourselves now are billable services such as cloning environments and dropping schemas.

Easy to use
All modules have the same feel
Has improved efficiency and level of interaction of the QMS with the business
Leading our digital transformation

The original training module was not suitable and the updated one has all of the functionality but implementing it with the document management module live has created a lot of extra work.

ETQ has a portal that makes the different modules easy to access. Overall it is a pretty simple software to use and customize.

There are a lot of issues at first launches of new modules.

ETQ has made my life 100x easier. Having everything in one place that is easy to navigate is great.

Being in the UK the ETQ support team and I do not line up with working ours all the time due to the time difference but we always find a way

Provides an easy place to store our controlled documents.

Sometimes hard to find correct keywords when searching for documents

From my experience using ETQ Reliance, I have found the software to be highly user-friendly, with a comprehensive set of features that have allowed me to easily manage various quality processes all in one platform. One of the aspects I appreciate most is the ability to customize workflows, which has enabled me to tailor the software to meet my organization's specific needs. The reporting and analytics capabilities have also been beneficial, allowing me to gain insights into our quality management processes and identify areas for improvement. Additionally, the customer support provided by ETQ has been excellent, with quick and helpful responses to any questions or issues I've encountered. Overall, I highly recommend ETQ Reliance for organizations looking for a powerful and customizable solution for quality management.

In my experience with ETQ Reliance, there were a few cons that I came across. I found the software to be quite expensive, and it required a significant investment from our organization. Additionally, while the customization features are excellent, it did take some time and effort to get the hang of them. Finally, I did notice some performance issues when dealing with large data volumes, which was a bit frustrating. Nonetheless, I still believe that ETQ Reliance is a robust and comprehensive solution for quality management, and I would recommend it to other organizations in need of such a system.

- I love how configurable the platform is and that we are able to import/migrate data from other systems into the platform. - Many of the OOB modules are very well designed and integrated, which helps create a holistic quality experience that complies with ISO-9001 requirements. - The "designer" experience is very robust and nearly limitless in capabilities, which has helped us use Reliance to replace multiple legacy applications, even when there was no similar OOB option available. - ETQ employees are passionate about the product and very customer centric. - Built-in support for "localization" (system-level language translations) is also a great feature. - The backend database structure is very well architected. - ETQ Academy has been a very welcome addition to the platform for our users to learn more about a OOB module without needing to schedule a formal demo with ETQ. - There have been a lot of leadership org changes at ETQ over the past year, and I'm happy with the current direction the company seems to be headed.

- A lot of new users complain that the software not very intuitive to use and navigate. - License prices have increased a lot over the years and features that used to be included for free, now cost money (upgrades, SaaS environment clones, etc.). - The new Reliance "NXG" ("Next Generation") product poses a number of security concerns due to its multi-tenant hosting architecture. - No access to our data via SQL in NXG is a roadblock and we will not upgrade until there is a viable alternative to access our data that doesn't cost extra. - The "mobile" app experience is lacking in functionality (no support for Visibility Rules, no ability to "approve" a doc, etc.). - Built-in web services (APIs) are lacking and could use a refresh with more capabilities. - ETQ Insights is a reporting platform that should be included in the base platform, not a purchasable add-on.

This software is easy to learn and use, and I appreciate that they are always looking for ways to improve their product and services. I was new to quality systems and taking over the administrative role was daunting, but ETQ has made the transition as smooth as possible by offering educational tools and support to help guide me in my new position. Our company uses Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance, and Quality Records, and we are hoping to implement their Training Management module soon, in addition to other applications. The ability to integrate this software with other systems is also a bonus as we continue to improve our own internal processes.

ETQ is pushing to move to SAAS, and our company isn't quite ready to make the jump. I'm concerned that services and improvements for on-prem customers will start to lack as the focus moves more towards SAAS.

Since beginning with document control and employee training, we have easily been able to transfer and evenintegrate older systems into etq. We've now come such a long way from those older tools and have made everyone's jobs much easier. The amount of transparency and sharing that we've achieved from etq was monumental.

Some of the out of box solutions in modules like Employee Training and Assets can be cumbersome to make work for us.

As an employee in Clinical data management field, I have seen every organization uses its own individual process in the data management so in order to understand my organization`s standard procedures and it`s templates, I find it very helpful.

There is nothing I can dislike about ETQ Reliance, I find it only helpful and I can even track my documents which I completed during my trainings and on what date and time, the version updates along with the dates is very helpful to improve the quality management.

Flexibility and configurability. The ability to distribute administration to local sites.

Lack of support and degraded speed after the recent upgrade. ETQ has said that it will focus resources on the cloud solution and just kinda maintain the on-prem solution. It is pushing on-prem customers to move to the cloud solution which however is TOO expensive. This has left on-prem customers in a quandary wondering about options. This could be reasons for the lack of ongoing and development support.

I like the flexibility of configuring this software.

Not a fan of some of the flexibility being taken away with NXG solutions.

Our organization has really utilized the configuratbility funtions to make it specific to our business needs.

As a non cloud user, we have a hard time getting updates.

this is user friendly and easy to write a python scripts

IDE coding capabilities like color schemas for function , methods and variables

The ability to develop our own custom applications on a great base platform.

Taking away features and implementing cloud technology

Easy to configure to specific business process.

Integrations can be hard to set up and you will most likely need help from an ETQ IC.

Historically, VERY customer focused organization, however each subsequent time they are aquired, this "pro" seems to degrade significantly. In fairness, seems pretty standard to lose customer focus when smaller companies continually get aquired.

Older versions very flexible and easy to configure. Very fast to deploy and at an amazing value compared to competitors. Newer versions less so compared to original. Still much easier to do oneself than their competitor platforms, keeping costs in check if you have an in-house resource.

Marketing team is fantastic. Customer Support is generally pretty good. Level 1 support seems to suffer from turnover / lack of experience, but leadership and intention is top notch. Academy (online user training) and customer forums are GREAT.

Currently going through what appears to be a philosophical pivot on their offering so the future roadmap is unclear to long time customers. Appears many new development choices are more focused on simplifying the product for the benefit of EtQ at expense of the customer and what they were originally sold. They appear to be pivoting away from flexibility as a core value by taking features away from customers. Older customers are not happy (bordering on angry), but newer customers will not know what they have lost and may be perfectly happy with the "new" value proposition.

The system does come out of the box with a lot of functionality and we did use a lot of it. The ability to customize to our unique needs was also beneficial.

The system currently uses ETQ Academy for most training but I would also like to have more of a textbook for each of the systems. Using the videos is to slow to find information and not specific enough. Users would like better methods of creating Ad Hoc reporting. The system is locked down for the basic users and they cannot make their own reports/views.