EZFacility Reviews

We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system. Every feature in this software has been accurate thorough.

Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating.

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

We used the application for club management. It helped us to automate and speed up processes. Individual bookings were processed clearly, the software was intuitive to use. Dash boards and bulletin boards were easy to understand and automated. Membership management was used for administration, filled with functionalities. Integration was hassle-free. The application looks very nice and is easy to work with.

We occasionally encountered an error message if we wanted to edit groups. Otherwise I have nothing to complain about, we liked the software.

This software is a game changer for Parks and Rec departments. It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service.

The only features that I would say could be redeveloped or enhanced with better features or could be more user friendly would be the following 1. OLR and Self Service. The OLR I mentioned could have more options for separate registrations. Also, when you pull a group that all registered online and lets say it is for 2022, when you export that group in the comments sections it shows comments from 2021,2020, 2019, and so forth for said client. When you pull a group for 2022, I only want to see comments from 2022 for that client. The other option would be the self service feature. It is not user friendly and can be confusing to start up. This options would be great for us, but the tutorial is not very informative.

I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.

It is very difficult to teach new people how to use the software, and difficult to run the reports that I need to present to my bosses.

Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it.

Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on.

We have tried a few different reservation and pos softwares that have always had accounting issues. this software meets all of our needs and the reporting is always clean and accurate. It is easy to schedule and move around items on the calendar. you can also manipulate prices, times, and invoice numbers. we are very pleased with the software

We have needs for a few custom reports, unfortuantly this software does not allow us to generate them.

I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations.
I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative.

I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.

We used EZFacility for our Facility Rental Billing, Facility Resources Schedule, Clubs Membership Management, Members attendance check-in, Point of Sales, Packages Sale online, and Private lessons. The application is easy to setup and very user friendly. The application also included so many useful reports we needed. The accounting module is very detail and complete. The tech support is very friendly, helpful and professional, they resolve my issues promptly, and correctly - it is the best experiences I had with. EZFacility has provided me with the required training to ensure our implementation process is successful and our system up and running with no issues.

It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones.

The speed and ease of getting customers enrolled on the system.

There is very little I don't like about the system now that we are fully set up. There were always going to be small details that needed to be fixed to ensure the system is fully suited for our organisation. With instant help with these adjustments there was never any issues with this. I would recommend this system to anyone thinking of using this for a community hub / leisure center.

No backups! The fact that EZFacility keep upgrading (updating) and adding new functionality that makes for a very professional, easy to use software vehicle!

The membership component. It isn't very editable and probably your least updated area of the software. For that reason it's our least liked part of EZFacility.

Emailing capabilities ranging from creation of templates, availability of a large template library, mass e-mailing or targeted emailing. The ability to create groups. The ability to customize a range of billing options.

There are some features that look like they would be helpful, but seem to be awkward to implement within our business structure.

I like that everything can be organized, it syncs with our web site, makes registrations easy on our side and our customer facing side.

It can be difficult due to all the options available, but once up and running this because less confusing.

scheduling is easy to use

no app. its very hard to use on your phone.

POS has great features, and being able to search products is done well.
Scheduling has many features and the options to book well in the future is really nice.

Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization.
Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work.

The simplicity of the software and the phone call or email away from assistance. Inserting Groups, rentals and revenue aspects are easily created.

I feel EZ Facility is set up for more a Personal Training as the primary concern. Our Facilities could benefit at concentrating more on membership base and groups. Please develop a one touch roster for all Groups not run out of EZ League. (Class Rosters)