EZFacility Reviews

The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need.

Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past.

The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions.
The list of capabilities of the software is long and wonderful.

This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization.
I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time.
There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system.

We have tried a few different reservation and pos softwares that have always had accounting issues. this software meets all of our needs and the reporting is always clean and accurate. It is easy to schedule and move around items on the calendar. you can also manipulate prices, times, and invoice numbers. we are very pleased with the software

We have needs for a few custom reports, unfortuantly this software does not allow us to generate them.

I like the functionality of the software, it is a great all in one system.

The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in.

Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones.

No backups! The fact that EZFacility keep upgrading (updating) and adding new functionality that makes for a very professional, easy to use software vehicle!

The membership component. It isn't very editable and probably your least updated area of the software. For that reason it's our least liked part of EZFacility.

The speed and ease of getting customers enrolled on the system.

There is very little I don't like about the system now that we are fully set up. There were always going to be small details that needed to be fixed to ensure the system is fully suited for our organisation. With instant help with these adjustments there was never any issues with this. I would recommend this system to anyone thinking of using this for a community hub / leisure center.

The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

If you don't remember the process to set something up, it's is a challenge to figure it out. The system could be more intuitive.

Easy to use. Accurate and efficient . Always happy to send customers their invoices with ease.

I wish it was a little easier to separate the invoices.

POS has great features, and being able to search products is done well.
Scheduling has many features and the options to book well in the future is really nice.

Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization.
Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work.

Scheduling, billing are easy to use and very beneficial for our facility. Scheduling is fantastic. Easy to use and easy to follow

Training is a little difficult for showing others how to use.

The simplicity of the software and the phone call or email away from assistance. Inserting Groups, rentals and revenue aspects are easily created.

I feel EZ Facility is set up for more a Personal Training as the primary concern. Our Facilities could benefit at concentrating more on membership base and groups. Please develop a one touch roster for all Groups not run out of EZ League. (Class Rosters)

Packages. It is very user friendly. Easy to understand.

No. Everything is perfect. No downside and I am familiar with the system

The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

There could possibly be a sliding scale for small businesses with fewer than 100 customers.

I like that I can schedule, invoice and email so easily. I love the auto pay option for my monthly Table Tennis members! Customer support has always come through for me - no matter how often I call!

I cannot add multiple reservations to the same already created invoice. I have to add them one at a time. Could not figure out EZ Leagues.

Emailing capabilities ranging from creation of templates, availability of a large template library, mass e-mailing or targeted emailing. The ability to create groups. The ability to customize a range of billing options.

There are some features that look like they would be helpful, but seem to be awkward to implement within our business structure.

Everything, we have all of our contact information on here, our schedule, our payments go through here, its everything to us.

No cons, other then without Ezfacility, we'd be non-existent for awhile.

The software is very user friendly and the support is awesome. I learned in about a week. If there is an error the team is there to assist. Very friendly people.

No complaints with the software program. So easy and user friendly. It is a great program. No flaws noted.

Gives us everything we need to run our business in one type of software.

There are so many ways to do something; that we have to look it up to know which way to do it.