ABC Glofox Reviews

Went well, like I said don’t have any experience with the actual product. But looks cool and [sensitive content hidden] was awesome

Very smooth onboarding. But very labour intensive manually transferring booked classes over from the old booking system

Awful! I would 100% stay away and save your money. Mindbody is criminally expensive and I would rather go there because their customer service was miles better.

Excellent experience. Efficient setup. Was able to up and running in about 2 weeks.

[sensitive content hidden] has been absolutely brilliant making sure the onboarding has been stress fress but thorough at the same time. When I've had question the response with video explanation - makes life much easier !

I wanted to take a moment to share my thoughts regarding my recent experience with GloFox.

While I appreciate the friendly demeanor of the staff, I have unfortunately encountered significant challenges with support from both the staff and management. We were charged $1,500 despite not being fully onboarded due to ongoing software issues. It appears that the contract primarily serves to protect GloFox from customer dissatisfaction and the implications of its practices.

I feel that management prioritizes financial gain over customer satisfaction, which has impacted my overall experience. I believe there is an opportunity for improvement in how customer concerns are addressed.

Thank you for considering this feedback.

Other solutions such as Mindbody, Acuity, and Vagaro offered the features GloFox lacked but we did not discover these missing features until we signed a 3-month contract.

Spend more time than you think you need with the sales staff before committing. Software may work for a ton of companies but if you have a unique use case then ask every question you have before signing anything and make them demo everything before signing. They will not let you out of the contract even when they realize they will not be able to serve your needs. $1500 wasted.

Best regards,
Andrew Woodward

It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all the help I received from Louise

Staff was very knowledgeable and [sensitive content hidden] was great to work with. She did a fantastic job.

I really have appreciated my time with ABC Glofox - everyone is professional and positive

This is the first gym management tool we have used, so I can't compare to past experiences. But Glofox is not robust, they are not solving the problems, and I kinda regret having chosen them.Very important point: integration with 3rd parties (such as mailchimp) is not good, and as they are developing their own thing, it will never be.

Overall experience has been great!

Great, the support team is very good and helpful. Everything is easy to use and they have great options within the app.

Appalling. This system is actively turning away potential clients of mine during what should be my busiest time of year.

Overall I have had a great experience so far. I migrated the client list from one system to another as I took over a branch from another business and re-branded. I was dreading the data migration as it was taking place before the Easter bank holiday weekend. But thanks to [sensitive content hidden] in the migration team, everything went more smoothly than I could have imagined. They did a great job and kept me fully informed throughout the process. Thanks so much guys. I genuinely can't thank you enough.

[sensitive content hidden] has made this stressful experience very pleasant! She’s very patient, attentive and knowledgeable. I can always count on her for a quick response. Truly appreciate all she’s done for me, couldn’t have done it without her <3

Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not.

They then charged me again in October even after they said they would not charge me again

Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged.

Operating system isnt that good to put up with the rude staff and poor customer service

Would NOT recommend.

Amazing experience all round from enquiry with Brian, to the sales call with [sensitive content hidden]. They are a credit to the company.

[sensitive content hidden] has been excellent! He goes above and beyond and he really wants the best for the client which I extremely value and he has made my experience very enjoyable.

My experience to Gloflox as a pharmaceutical product development and research intern was minimal because it had little to do with my line of work. But I was able to see how fitness-related firms used Gloflox in their daily operations. The software's class scheduling and membership administration functions were crucial in optimizing the gym's operations. The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms.

Were highly considering moving to a more functional syste

We have enjoyed growing under Glofox. It's ease of use benefits clients and staff. Even our less technologically inclined staff and customers can navigate both ends with ease. We enjoy the professionalism of the app and software. We are so glad we opted to go with Glofox instead of competitors.

Amazing and smooth. Helped me dominate in the industry.