Re-Leased Reviews

By far the most notable part of Re-Leased is the support team. They are always quick to respond and super helpful.

The product itself is easy to use and continually updated.

The ease with which I can track tenants. My business is self storage so there is a lot of movement and short leases, and the automatic invoicing is a great help, as well as the ease of adding new tenants and archiving old.

As I am not integrated with Xero or other accounting software, it would be useful to have more monthly reporting on functions like cash received, EFT's for the month and YTD , occupancy levels , etc

The first year of usage, after that they become relentless to increase the package costs

Staff serving constant increases each and every year

the interface with Xero was driving reason for considering and it hasn't disappointed

not quite as intuitive as xero although this in part is due to situations being different on property by property basis.

User friendly product, can access on tabs and mobile phones
Comprehensive product which includes management and finance both
Easy to manage multiple properties

Need to put lots of information about the property which is quiet time consuming, but without doing this product will not be useful.

I like the fact that everything to do with the property is all on one system from purchase to let, arrears, repairs, invoices.

I would like to upload emails to outside organisations as I send and receive them instead of having to copy and paste.

Easy to use. Trust accounting is really good. Training and onboarding has been really productive and enjoyable.

Cost .
Inputting big data. The big data drops are hard to use so we end up doing manually.
It would be good if there was a standard chart of accounts and tax items for properties where we dont manage accounts, only facilities and leases. Alternatively being able to enter info to leases without having a chart of accounts where we only manage certain aspects of the property/namely when we dont do accounting

Its super handy to have everything in one easily accessible place. User friendly. Easy to use. So much capability

That you cant preview files you have to download them then open them.

It's integration with Xero is really what makes it so valuable with rent payments and stuff. I would say that it's file storage facility is also very important.

The rigid user interface, such as when you go through folder and click through things then previous tabs on it. Also you cannot preview files when wanting to open them, I also think there should be an easier way to edit documents than downloading, changing then replacing.

Very easy to learn and use and it has places to store all of the information required for quick reference anywhere and at any time.

A couple of the functions aren't straight forward e.g. loading new management fees if they differ from property to property.

Easy to read pages.
Can add a Google Earth map.
Can add multiple images.
Links to Xero accounting.

Images very slow to load.
No option for 'Leaseholder' instead of 'Tenant' details.
System can be very slow.
No page(s) to list Appliance details for a property.

I like how easy it is to set up a new tenant and I feel adding the pictures of the properties do really help especially when you have a big portfolio

Sometimes I find it hard to pull a report that I need to get to see who has paid their rent compared to who hasn't

It is user friendly and easy to use. I like that you can do pretty much everything on the one system.

It would be better if you could search for everyone under the same tenancy and send out emails/ correspondence that way with one button etc.

I find it very friendly from the commercial department, all the information is successfully saved and easy to get.

From the commercial department, the things we do is to look for tenant's and property's information.

Very Detail Oriented and Streamlines our business. Getting used to the work orders throughout our organization and the maintenance staff is liking the availability through the internet and receiving info on their phones.

Easy to use and data available on iphone & ipad when out of office
Support very good

Cannot calculate interest re late payment

What I like the most is that the software is cloud based and the integration with other accounting software, such as, Xero. Re-leased offers features like, maintenance hub and a calendar, to keep track of what needs done in each property. Customer support is fast to respond and they are willing to schedule training sessions with property managers and admin as needed.

The price for Re-leased has increased dramatically in the last few years but I believe that it offers a great value.

Rents and repairs are on the same system and its easy to search for properties and tenancies. I like the Maintenance Hub its easy to send contractors all information.

I would like to be able to upload email conversations. I would have liked some training with a Re-Leased team member present not on video call links.

Ability to store all documentation under the tenant. Anything you can think of that is needed to manage a property is included. In effect a one stop shop.

for me having all the rents and repairs all in one place and on one programme is really good for us

I think if released could link to outlook it would be good for me as to remind me of upcoming maintenance

The sync with Xero brings the accounting and financial side of business to run smoothly besides the rent management side.

Rent invoice issue dates and due dates need to be more easily changeable within the software. The maintenance function could be improved.

Integrates with Xero, holds all lease and tenant information.

Service charge accounting could be enhanced a little more.

Admin staff can learn the basics within a day, any thing more than the basics is hard to learn, easy to chen information on the property for example (how many beds and baths)

limited ways to learn the software, we had our knowledge passed down form staff member to staff member, with knowledge being lost as staff left.