Odoo Reviews

It's Open Source, very sophisticated. Third-party ready-made Odoo virtual installations are also excellent. A number of third-party add-ons.

The options for setting the user rights policy are not completely satisfactory or confusing and complex for an inexperienced user. However, this does not prevent immediate use as is.

[sensitive content hidden] was very helpful and did most the heavy work in terms of communication and clearing technical obstacles. Hats off

Time line and early miss communication regarding standard and upgrade has caused lots of problems and delayed the launch significantly. Early stage understanding of business needs analysis by Odoo was off the mark which led to missed opportunities and thus losses . I suggest that people with better understanding of business models take lead to guid new comers. I also found out that response was delayed due assigned staff being engaged with other projects or having internal meetings.

The flexibility, the number of solutions for SMB and the customer service that ALWAYS solved my issues in less than 48 hours.

The lack of email boxes and the lack of some connectivity with other services (which can still be purchased, but you need Odoo.sh to get them).

Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.

It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.

Odoo is an all in one platform. And thats a special given considering the price it holds. You get Erp, accounting and CRM in one. And thats what i like the most. You dont need three different packages anymore and connect them together. This is a winner for me.

Some simple things arent simple to change in the online environment. For example. If you would like to change the register form for new clients on the ecommerce side. Or add a picture link to a product.

Reactivity. FLexibility. willingness to help. Capacity to stay calm even in front of dummy questions

The counting of 15m of support costs even for short email exchanges that last 30 seconds

The Community version is completely free, no strings attached. You have to set it up, secure it, and host it yourself. The docker container available makes it a perfectly smooth and configurable deployment. If you or your IT department has any ability to use Docker to deploy applications on an internal network, they should be able to have Odoo Community up and running in an afternoon at most (if they can't, fire them).
Odoo is complicated as it can cover a vast scope of your operations. Therefore, setup is complicated. We spent about 1 week from 1 person to get it ready to roll out. At the end of that week we had imported all our materials for purchasing (~500 items) and products we sell (~250 SKUs) from our previous inventory management system (MRPEasy) INCLUDING BOMS. Because of the incredibly effective bulk import features, simple guides, and logical workflows, we switched over to Odoo about 2 weeks earlier than our planned rollover date.
I have yet to encounter anything I would consider a defect or a bug in the software.
We have customized several forms to eliminate buttons or features not used, add columns and fields, and track some extra reference IDs for other systems on our products. Very easy platform to do deep configuration/manipulation on.
The PDF generation and customization engine is very easy to use and works great. It was also easy to edit the code of the PDF template to make some stylistic changes to the forms we generate. If you know basic HTML and CSS, Odoo is simple enough to understand and navigate that you can really get deep in customization.
The intra-app communication via "Activities" is ubiquitous in the platform and makes for very effective todo lists being integrated into the app that the "work" happens in.

It really wants to send emails and manage communications. I had to dig pretty deep to make sure those features were turned off. We are B2B and I want communications to have a personal touch on pretty much everything.

They have a huge variety of apps to choose from and customize. You are able to adapt the software to your needs, however...do not expect to get adequate help or for their instructions to be up to date.

Almost everything. After purchasing and getting close to the opening of my business, I realized it was probably too complicated a software for me given that my needs as a one-man business are super low. However, I was fine with that - as long as things worked. And they did not. Their point of sale app repeated stopped working completely while my shop was open, and nobody could help me over the phone (even though it was urgent). I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code. Their sales team was incredibly uninformed when I initially signed up, and told me that I would be able to use my own IoT box without subscribing to the odoo IoT subscription. It became very apparent that this was not the case, fine, I paid for the IoT subscription - then as soon as I did, we realized that the reason we needed could be circumvented very easily. Not to mention, we couldn't connect it to our receipt printer to begin with, and their online instructions were about 10 years out of date. We have since switched to shopify and everything has worked SO smoothly. All I needed was a simple point of sale and inventory system, and Odoo oversold and dramatically underdelivered. My sales rep was on vacation and unable to help me when I opened my business. The large majority of my stress was caused by their system literally not working. My experience with them was a disaster and despite them completely misleading me about the IoT box integration, they refuse to reimburse me. This is apparently their policy, which to me, seems incredibly unethical. Don't sell me something I don't need when the salesperson is on vacation or refuses to talk to me. I cannot scream loud enough for you to avoid this if you are a small business.

The easy way to use Odoo and the many possibilities with all the apps available. And the many video lessons to help out.

The set up sometimes is not easy, if you are not familiar with bookkeeping. A set-up manual would overcome this. Documentation is available, but i.e. does not give the full details for setting up TAX accounts in your specific country.

All in one solution, from website to logistics.

User Interface - easy, clean and straight forward

Value for money

Support is available if needed

Is not really a con… but it requires investment in your own time if implementing on your own. The scope of the system is wide.

Comprehensive Integration,Ease of Use and Customization and excellent customer support

Limited Flexibility in the Cloud Version: The cloud-hosted version of Odoo (Odoo Online) does not support third-party modules, limiting its flexibility .

I like Odoo because we can easily customize the software to fit our specific needs without requiring programming knowledge. Additionally, Odoo's intuitive user interface makes it easy for everyone in the company to use the software without any hassle.

Sometimes we come across certain performance issues when there is a large amount of data in the system. However, this problem is easily fixable with a little optimization.