Salesforce Experience Cloud Reviews

Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML. Visual editor makes putting together the pages themselves very easy

Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.

1. Good integration and platform between business user and customers
2. Great and simple UI, making searching easier.
3. Good statistic display. Simple and to the point.

1. Constant OTP request even though “remember this device” has been checked.
2. Loading times. When you log in first time of the day, it will take some times

A great tool to implement external portal for customers or partners based on Salesforce backend

It is necessary to study how it works for a correct use

There are tons of features that can be enabled with this software. As long as your SF Architect/Developers know what they're doing, the sky is the limit.

At times the UI/UX can be buggy and hard to read. Also, inputting data can be a hassle without an auto-save feature. If you take too long inputting data and your connection timesout, you have to start all over again.

Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

ease of use

reports and dashboards

"Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

Fairly easy to use. The sales people don't get to see what others are doing. You can determine exactly who sees what information

It seems kind of clunky sometimes. It isn't very easy to tailor specifically to your needs, you just use as is

One of the best CRM softwares out there! Love, Love, Love it! Happy with all the functionality and ease of use.

It is a slightly pricey product. Its not much of a complaint because I understand you get what you pay for, and as far as bang for your buck goes, it's worth it.

Salesforce is helpful to link articles that help with problems related to customers. I helps organize how problems are found and where to go to fix them.

It not very exciting to look at. Just takes practice to learn how to use all the features available.

Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales.

Salesforce requires its own language to develop. This is expensive to find people who can do the work. Also moving through the security process is challenging.

Great tool for tracking leads and value for your clients. Keeps client information/lead information very organized, can integrate with Outlook as well.

Not very user friendly, I know that there's trail blaze classes but this can be a little intimidating.

Really enjoyed this system for sharing training, submitting documents in out training teams and for communication in groups much like Twitter!

I wouldn't say this is a Salesforce issue, but the company I was with when we used it. We didn't use it to its capacity and the company didn't train the employees on it enough or market it enough. I felt like it was an amazing tool that wasn't be utilized enough.

Ergonomic efficient ease of use it is a very good tool

Sometime loading time is too long but that wouls be all

This is a great platform to keep a community together in one place. It helps facilitate communication, again for a large number of people.

The product is costly for a small number of constituents. I'd like to see something on a smaller scale for a smaller organization.

it is useful but running slow

good alternative to google which is the only search engine I use

Our developers and customers love the salesforce communities. It's so easy to use and easy to build as well.

Once you know what you doing it's easy but I don't like the idea of accounting being called purchase.

The fact that you can't control who cannot go into to varies companies that's danger on a company behalf