Salesforce Experience Cloud Reviews

So easy and it works with other apps really well. It's a great way to reach out to others who are within your work's workgroup.

Unless I missed privacy setting, it would be lovely to know others can't see messages posted directly to a specific co-worker and a person working at another company.

Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

It has all the basics... a knowledge base, support & ticketing, and forums/discussions. Does all these basic functions well and integrates with Salesforce CRM well.

Not nearly customizable enough. The styling out of the box is ugly and it's not easy to customize yourself.

Features
Scale
View of Consumer

Complex
Expensive if you don't understant how to properly uttilize all features and functions.

Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

A great tool to implement external portal for customers or partners based on Salesforce backend

It is necessary to study how it works for a correct use

"Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

Great tools for collaboration.

Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

It is easy to use. Keeps an entire company connected in one place. Groups are easy to create and I will never forget someone's birthday.

Just another Facebook if you are not a sales person or someone who enters sales information. Our company still uses but non sales people no longer login.

Fairly easy to use. The sales people don't get to see what others are doing. You can determine exactly who sees what information

It seems kind of clunky sometimes. It isn't very easy to tailor specifically to your needs, you just use as is

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

Thankfully, I don't have too many cons regarding Salesforce Community Cloud. It's a bit pricey, but you get what you pay for!

It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

Amazingly customizable sits on the force.com platform so you know it performs well. I personally love how much we can do with the canvas for Communities. No more Web to Case for this team!

A little clunky to set up initially. Always a good idea to have a consultant for Communities when initially setting up the system.

Great tool for tracking leads and value for your clients. Keeps client information/lead information very organized, can integrate with Outlook as well.

Not very user friendly, I know that there's trail blaze classes but this can be a little intimidating.

There are a variety of templates we could choose from when creating our community, and even once we selected a template there were still a lot of customization options to make it look and feel like our brand. And obviously another big benefit is that Communities integrate seamlessly with other Salesforce products (Sales Cloud for us).

We have a public community right now, so anyone with a link can access it. There is a lot of administrative work that goes into setting up and adding users if you want to go that route, so all your customers/partners have their own username/login/profile. This option gets really expensive really fast, so if you're on a budget Community Cloud might not be the option for you.

Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

User interface is mediocre like most of sfdc. Its also expensive and configuration can take time and money

This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn.

Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well.

It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads

It doesn't really help when it comes building custom CRMS. I tried to create a custom CRM tool for my business but it was complex

All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc

Sometimes the mobile app has bugs and can cause issues and challenges and stuff which isn't good at all right?

As with other Salesforce products, the customization is key. This seems to have the least capabilities on all the clouds, but it is constantly improving, so there is that hope

The support and functionality does not compare in anyway to the other clouds. We recently had to change license types and the only solution was to re-create all our users because the technology was not there. Mind you,it took 4 months to get this answer since no one knows about community products in support

Our developers and customers love the salesforce communities. It's so easy to use and easy to build as well.