OneDesk

4 (2)
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Helpdesk & Project Management Software - in one application
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Overall rating

4 /5
(2)
Value for Money
4/5
Features
4/5
Ease of Use
3/5
Customer Support Software
4/5
100%
recommended this app
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2 Reviews

Bobby
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Reviewed on 2017-05-08

Rakesh
Overall rating
  • Review Source

Overall rating

Good solution to combine voice of the customer with product management

Reviewed on 2011-05-04

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent