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2 reviews

OneDesk

Helpdesk & Project Management Software - in one application

4 /5 (2 reviews) Write a Review!
Overall rating
4
/
5
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4
100% recommended this app
2 reviews
Bobby K.
Industry: Government Administration
Company size: 51-200 Employees

Rating only

Reviewed on 5/8/2017
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Rakesh S.

Good solution to combine voice of the customer with product management

Reviewed on 5/4/2011
Review Source: GetApp

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent