--- description: Detailed reviews on OneDesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare OneDesk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: OneDesk Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Product Roadmap Software](/directory/989/product-roadmap/software) > [OneDesk](/software/10202/onedesk) # OneDesk Canonical: https://www.getapp.ca/software/10202/onedesk Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/10202/onedesk?page=2) > OneDesk combines helpdesk and project management software into a single collaborative application. With OneDesk, your team can work on customer support tickets and projects in one place. No need to purchase, integrate and switch between multiple apps to get your work done. > > Verdict: Rated **4.3/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of OneDesk \- Combines helpdesk and project management into one application - Supports workflows that involve tickets tasks and projects. - Real-time conversations between your team and customers - Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms - Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows. - Supports both traditional and agile approaches to project management - Integrates with many different web apps ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 11 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OneDesk - **Location**: Montreal, Canada - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$11.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Plans start at $12/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Croatia, Curaçao, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 36 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Responses - Automated Routing - Billable Items Tracking - Billing & Invoicing - Budget Management - Budgeting/Forecasting - CRM Software - Calendar Management - Change Management Software ## Integrations (16 total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Product Roadmap Software](https://www.getapp.ca/directory/989/product-roadmap/software) ## Related Categories - [Product Roadmap Software](https://www.getapp.ca/directory/989/product-roadmap/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Project Management Software](https://www.getapp.ca/directory/332/project-management/software) - [Project Portfolio Management Software](https://www.getapp.ca/directory/572/project-portfolio-management/software) - [Professional Services Automation Software](https://www.getapp.ca/directory/331/professional-services-automation/software) ## Alternatives 1. [monday.com](https://www.getapp.ca/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Wrike](https://www.getapp.ca/software/9964/wrike) — 4.4/5 (2887 reviews) 3. [Asana](https://www.getapp.ca/software/90584/asana) — 4.5/5 (13547 reviews) 4. [Planisware Enterprise](https://www.getapp.ca/software/2078212/planisware-enterprise) — 4.2/5 (3 reviews) 5. [ClickUp](https://www.getapp.ca/software/106331/clickup) — 4.6/5 (4561 reviews) ## Reviews ### "A project management solution" — 4.0/5 > **Flor** | *April 10, 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Cons**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *November 8, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Cons**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "A complete project management application" — 4.0/5 > **Verified Reviewer** | *October 21, 2023* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Cons**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *August 12, 2023* | Textiles | Recommendation rating: 9.0/10 > > **Pros**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Cons**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- ### "Review of about a leading management software" — 4.0/5 > **Gabriela** | *July 11, 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. > > **Cons**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. > > In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/10202/onedesk?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/10202/onedesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data