
OneDesk
Helpdesk & Project Management Software - in one application
4 /5 (2 reviews) Write a Review!Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Features
- Industry: Government Administration
- Company size: 51-200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Reviewed on 2017-05-08
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Review Source
Overall rating
Good solution to combine voice of the customer with product management
Reviewed on 2011-05-04
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros
For a first-time user of the product, I thought support was excellent