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2 reviews
Overall rating
4.5
/
5
Value for Money
4
Features
4
Ease of Use
4.5
Customer Support
5
100% recommended this app
2 reviews
Jacob G.
Industry: Higher Education
Company size: 201-500 Employees

InGenius is such a helpful tool

Used Daily for 2+ years
Reviewed on 5/31/2019
Review Source: Capterra

Pros

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Cons

Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Response from InGenius

Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sulabh K.

Ingenius CTI

Reviewed on 12/9/2016
Review Source: Capterra

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.

They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Response from InGenius

Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working.

You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.

Rating breakdown

Value for Money
Ease of Use
Customer Support