ZoomShift Reviews

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108 Reviews

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Keeping it real
Reviewed on 2018-11-14
Great software with great people, always taking care of the after sales purchase.
Great software with great people, always taking care of the after sales purchase.
Pros
I really liked that when I downloaded it, the developers asked if I needed help setting it up. Customer service is at the forefront of this company. They even take recommendation about how to better or change there program.
Cons
This issue is fix now, but losing employee data once the employee was gone.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
ZoomShift great for volunteer scheduling in addition to employees
Reviewed on 2021-10-27
The customer service representatives have been super timely in responding to any inquiries and have...
The customer service representatives have been super timely in responding to any inquiries and have been incredibly pleasant to work with. I believe the software, combined with the customer experience has made working with ZoomShift a wonderful experience.
Pros
This product is super easy to use, and even if you have zero experience working with a scheduling software, the system is fairly intuitive and makes scheduling volunteers super easy.
Cons
The only feature that we would likely benefit from, would be an option to just post Saturdays on the calendar. We only schedule on Saturdays, so this is super small on the grand scheme of things, but really the only other thing we could benefit from, otherwise, this software has been super efficient for us.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Glitches
Reviewed on 2015-08-20
The new functionality is great but I constantly get the "Whoops! Something went wrong" error every...
The new functionality is great but I constantly get the "Whoops! Something went wrong" error every time I login, and every time I load a shift template it says that some didn't get loaded. I'm constantly refreshing the website. My team has had troubles dropping and picking up shifts which seems to be better in this past release.
Overall we like it but the glitches and error messages are very high and frequent.
Response from ZoomShift
Lauren,
Thanks for your honest feedback. I'm looking into your account right now and the errors that you have mentioned. It sounds like this may be a browser issue that we can get fixed for you. I'm sending you a personal message as well.
Ben
Co-Founder @ ZoomShift
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Scheduling App
Reviewed on 2021-08-11
It's honestly been one of the greatest software tools we've implemented. Staff has been great and...
It's honestly been one of the greatest software tools we've implemented. Staff has been great and answered any and all of my questions. I, and my staff, use the app every day.
Pros
ZoomShift is easy to use, and allows me to easily implement schedule templates. It's taken a manual practice and digitalize it in a very fun and easy way. My staff loves it. And I love how quick it allows me to do that very monotonous part of my job. I also frequently use the message feature to send out updates, memos, and individual messages to my staff. My sanity has been saved by the time-off request feature. Instead of five people coming up to me each day, asking for time off, I get their updates in the app. It's awesome.
Cons
I would love to have both blank shift templates AND have employee-assigned shift templates. I could easily rotate a schedule that much faster, if I didnt have to assign each shift each week. The paid time off allowances are a pain for me, as we work primarily with that feature in the lense of vacation time, which I look at as a matter of days and not hours.
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect schedule tool for our team to use to stay on track to meet our business goals.
Reviewed on 2020-02-19
Efficiency in scheduling and having information immediately connected to staff is a blessing...
Efficiency in scheduling and having information immediately connected to staff is a blessing compared to our previous manual individual set scheduling policy. It has normalized the regular need to adjust start times, stop times and work assignments (You know....Vacation liability, PTO, call outs, unexpected client demands and on and on). We can now focus on providing the excellent client and patient care that we strive to achieve every day with the comfort that we have the proper skilled labor in position to meet that goal. And when we don't we have a much easier time adapting.
Pros
For me it's quick and easy to set up a complex schedule of staff (They have varying skill) that collaboratively work with each other throughout our client/patient experience. Just when you have everyone where you want them something comes up. Problem solving is quick. Everyone sees the entire schedule, real time, on their phone. They proactively help ensure that we are ready to go for future days work. Payroll "time cards" are a breeze. The developers ask for ideas and every once and awhile your idea shows up in an update. They obviously are listening. I look forward to updates and have never lost a feature that I like.
Cons
Technology always finds a way to disappoint you. It's the way of the world. Not much to complain about here. User error is the only problem I have run into and that's on us. The help feature lets you get to the bottom of the problem quickly.
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Essential Scheduling Software
Reviewed on 2020-02-13
Zoomshift has become essential to easily managing our staffing and schedule. With about 90...
Zoomshift has become essential to easily managing our staffing and schedule. With about 90 employees, it's so important to have everyone connected and Zoomshift keeps us all on the same page. The developers are fabulous and absolutely interested in making the program work for us as a client. I can't imagine operating without it!
Pros
Zoomshift makes managing the staff schedule simple and streamlined. It's so easy to communicate with the staff, all resources are in the same place and easily accessible, notifications mean no one misses a shift because they didn't know. Past shifts are all saved and it is simple to compile payroll data. Reports are useful and the user interface is excellent. Any questions or requests for features are addressed promptly and personally by Zoomshift support.
Cons
Our company does not use the time clock because we pay by the day and the program records shifts in hours. But this does not interfere with how easy the program is to use; it's just a feature not necessary for us.
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zoomshift Convert
Reviewed on 2022-01-26
Fantastic. Used it for 7 years, 2 as an employee user and 5 as an administrator. Highly recommend.
Fantastic. Used it for 7 years, 2 as an employee user and 5 as an administrator. Highly recommend.
Pros
Easy to use, straightforward interface, much more intuitive than competing products we've used in the past, reasonably priced, easy access for staff.
Cons
Feature updates are often targeted to businesses bigger than ours and the changes make it a tiny bit less user friendly -- not a big deal.
Alternatives Considered
WhenToWorkReasons for Switching to ZoomShift
Intuitive interface, price- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Love this schedule, but they have room to grow.
Reviewed on 2021-08-11
Great customer service and support. Overall intuitive use. My team enjoys the clarity of roles....
Great customer service and support. Overall intuitive use. My team enjoys the clarity of roles. Pretty happy with the platform aside from some specific technical issues.
Pros
Scheduling is made super easy, mostly intuitive to use, schedules can be copied over to payroll, and everyone at multiple sites stays coordinated. Also the support team is very quick to resolve issues.
Cons
The scheduler copies over the schedule to payroll without copying the breaks. This creates two sets of numbers. Because of their willingness to support their users, I hope/believe that this issue will be fixed.

- Industry: Internet
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Super easy to set schedules and keep up with employee information
Reviewed on 2018-02-06
Ease of employee management and weekly schedule creation.
Ease of employee management and weekly schedule creation.
Pros
It has an easy to use app for manager and employee control. Ability to set templates for weekly shifts. Easy to set multiple levels of employee control.
Cons
It would be very helpful if I could let a schedule for shifts to be released. Also I would like to be able to open shifts or create new ones from my App instead of my laptop.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Excellent for our escape room business
Reviewed on 2018-10-15
Pros
When we went from one employee to three, I was looking for an easy and scalable tool that would continue to work for us as we grew. Zoomshift offers exactly what we needed! My favorite features are the Google Calendar integration option, the ability to set shift preferences, and the ease of time off requests. This has been a huge timesaver for me.
Cons
I haven't run into anything I dislike so far.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Super simple and easy to use for a small company without a physical time clock on site.
Reviewed on 2021-10-25
Pros
We use the mobile clock in and clock out functionality every day and it just works, no problems, no complaints. Setup is easy, just create a new user in the system and the system sends an email with all the instructions for the user to get started.
We don't need alot of bells and whitles but ZoomShift has them but the interface isn't so complex that the extras get in the way.
Cons
We don't use alot of the functionality but what we do use if flawless, no complaints.
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Central Veterinary Center/County Line Veterinary Hospital
Reviewed on 2022-01-26
Not having to do things manually.
Not having to do things manually.
Pros
Easy for employees to navigate and understand.
Cons
Needs more PTO features and reporting enhancements
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Customer Service!
Reviewed on 2020-02-24
Zoomshift came into my life when I was totally overwhelmed with making and maintaining a schedule...
Zoomshift came into my life when I was totally overwhelmed with making and maintaining a schedule for my employees. Staff was submitting request off's and preferred work days, etc. and it got really hard to manage on a simple spreadsheet. I knew there had to be a more efficient way of doing this and another small business in town connected me with Zoomshift. I haven't looked back since!
Pros
Ease of Use ... even with changes and upgrades to the interface, it takes only a matter of minutes to figure out the best way to navigate Zoomshift. It's very intuitive, which I appreciate greatly in any sot of database that I use on a regular basis.
I also love the customer service! We started with Zoomshift when it was relatively new and the service hasn't changed much since then. It seems like they've added people to the team so I speak directly to the owners less, but everyone has been wonderful to work with!
Cons
The price. It's totally reasonable for what we get and I don't question the value, but there are certainly less expensive ways we could be doing our scheduling. We also don't use all the features Zoomshift offers so that changes the perceived value a bit for me.
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
The BEST scheduling software I have ever used!
Reviewed on 2016-07-02
I have been using ZOOM-SHIFT for about 6 months now and I have saved so much time in making staff's...
I have been using ZOOM-SHIFT for about 6 months now and I have saved so much time in making staff's time sheet. It is so easy to use and I always get a prompt answer on questions I have asked. The customer is excellent and I would really recommend for small businesses.
Pros
With Zoomshift, You can save so much time planning and making employees schedules. You can make many adjustments such as changing employees working hours or working days and its hourly pay. Last minute change is available as you can simply click employee shift and make an adjustment.
Also, it gives you a good picture of how much you are spending on your payroll and how much you are paying to each employee weekly. The print/export function also allows you to convert your schedule to pdf file which you can print and give it to your employees.
"copy and paste" identical shift function also allows you to save so much time making employee schedule.
Cons
This is not really a con but is there a way to bring staff's schedule which is few weeks back? I know I can copy previous weeks schedule but I don't know yet if I can copy a schedule which is more than a week ago.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Love this program. It is easy to use and the customer service is fantastic!
Reviewed on 2018-07-10
Pros
We use Zoomshift seasonal for a public swimming pool. We have over 50 employees. Zoomshift lets us put requested days off in and lifeguards can swap shifts with ease. We love this program.
Cons
Zoomshift lets you categorize by position. I would like if I could put names in alphabetical order.
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Overall rating
- Ease of Use
- Customer Support Software
Perfect stop-gap solution
Reviewed on 2015-12-17
We are using ZoomShift in the Amazon Books store while we wait for our Kronos implementation to be...
We are using ZoomShift in the Amazon Books store while we wait for our Kronos implementation to be complete. We started with the scheduling piece, which is very user-friendly/easy to understand and manipulate, and are incorporating the new time clock feature within the next couple of weeks. Our associates use the app to check their schedule and send availability and timeoffs, which they love, and the drag-and-drop scheduling is a hit with our managers. In HR, we love being able to see everything that's going on from anywhere, and the built-in reporting on hours scheduled vs. worked saves us hours of manual work.
While ZoomShift doesn't offer every single functionality that we'd like as a big company, it's been great as a stop-gap solution. ZoomShift customer service is the most responsive and helpful I've ever encountered. We're moving fast, and it's so nice to know that anytime we reach out to them we'll have an almost immediate answer and solution. Once, they even built a feature we asked for that they didn't have yet...within one day of us asking about it. I'd highly recommend ZoomShift to anyone looking for a time and attendance system for a small- to mid-sized business.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
I really like the scheduling software a ton. It makes my life easier.
Reviewed on 2015-08-19
The pros: 1. Super simple to use. 2. Great customer service. 3. Quick to fix & make it right. 4....
The pros: 1. Super simple to use. 2. Great customer service. 3. Quick to fix & make it right. 4. Always finding easier ways to schedule and work for the employees.
The cons: 1. Sometimes the schedule prints out to small. 2. The software will change a ton almost to much at some point it can stay if it works for everyone.
Response from ZoomShift
Nicholas,
Thanks for your review and honest feedback!
I understand your pain with the schedule printing out too small. We are working on adding a way for users to change the size of the print view. This should help make the print outs work no matter the size of your schedule.
Also, as one of the guys who works on the code for ZoomShift everyday, I will admit that it has changed a ton over the past couple years. We are always trying to make the product better and this has resulted in some drastic changes. This has been our approach to figuring out what works best for our customers. The company and product are now more mature and major product changes are unlikely in the future. We will always be adding new features, but hopefully nothing that doesn't make you smile :).
Ben
Co-Founder @ ZoomShift
- Industry: Design
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easy to use
Reviewed on 2019-09-20
It is good for the most part. Really helps keeping hours organized.
It is good for the most part. Really helps keeping hours organized.
Pros
It’s very easy to use, makes it super simple to clock my hours and stay on top of it. Seeing how much I earn everyday.
Cons
I didn’t like that sometimes it doesn’t save right away so you have to refresh before your hours come up - sometimes causing confusion whether I had successfully clocked in or not.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Review for Zoomshift
Reviewed on 2016-08-12
For some reason Jenny choose this instead of working with Google Calendar. OK. We are here. It is...
For some reason Jenny choose this instead of working with Google Calendar. OK. We are here. It is my understanding that you were helpful to Jenny when she was setting it up.
Pros
I like that it shows the amount of money billed per job per week for an employee.
Cons
I would like our cleaners to be able to adjust their own schedules without having to have manager capabilities and seeing others schedules and pay rates. I don't like that it is hard to use on my phone. Yes I can see my shifts, but it is harder to change things.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Zoomshift review
Reviewed on 2017-01-22
As we are a small business we did not want an expensive scheduling system and this was perfect as...
As we are a small business we did not want an expensive scheduling system and this was perfect as you pay per user. In saying that it is also easier to use than some of the more expensive systems I tried. Customer support is very quick at responding to any questions I have.
Pros
Ease of use
Cons
I would like to print a few weeks at a time without having to export each week (and be in week view, not month view, still)
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Employee Empowerment Software
Reviewed on 2015-11-04
We started using this program to eliminate the need for a supervisor to manage schedules and time...
We started using this program to eliminate the need for a supervisor to manage schedules and time off. Even though we are a small retail shop (6-7 scheduled employees), we use this to execute shift trades and time off. As management, we don't ever want to say NO to anyone who wants/needs time off. This let's the employee take the first step to getting the time off. Now the only time we need to step in is if the shift hasn't been covered and we do that by simply using Zoomshift. Some of the updates have been odd, but the current iteration is fantastic. I look forward to using this product for a long time.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
I liked the earlier versions of zoomshift more. I have been using zoomshift for 3 years
Reviewed on 2015-08-19
The pros:
-quick and easy platform for communication
-accesible to everyone
The cons:
-constan...
The pros:
-quick and easy platform for communication
-accesible to everyone
The cons:
-constantly crashing and loses communication with the server
-much more confusing to drop/pick up shifts
-frustrating when helpful features were available, then erased, then returned
Response from ZoomShift
Rebecca,
Sorry to hear that you liked the old version of ZoomShift more. In an effort to continually make the software more useful we have added new features and redesigned the application a few times. I will reach out to you to chat more about what we can do better.
Ben
Co-Founder @ ZoomShift
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Review of zoomshift
Reviewed on 2016-08-26
I like the software. It is just sometimes difficult to get a speedy response when needed customer...
I like the software. It is just sometimes difficult to get a speedy response when needed customer service.
Pros
It is easy to use and affordable.
Cons
I would like it if it would add up the hours of employees over a perior of two week or whatever your pay period is.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
My employees love it!
Reviewed on 2016-12-16
I'm currently using this software for over 60 employees. It's incredibly user-friendly. I probably...
I'm currently using this software for over 60 employees. It's incredibly user-friendly. I probably spend about 1-2 minutes explaining how the app works and my employees pick up on it right away. In addition to being a great app, the creators of the app are wonderful. They're very quick to respond if you have any questions or need any help. They're also very receptive to feedback.
The versatility of this app is great and I think it works for a wide range of business models. I highly recommend using it!
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
User-Friendly scheduling
Reviewed on 2015-08-19
Zoom shift offers a straightforward venue with easy to-set parameters that make scheduling simple....
Zoom shift offers a straightforward venue with easy to-set parameters that make scheduling simple. Vast improvements have been made with the newest version- which was also fine, however this is entirely better. Helpful, fast, and courteous customer service.
Response from ZoomShift
Julia,
Thanks for sharing your thoughts on the new version. We spent a lot of time working on it and obsessing over little details. It's awesome to hear from our users that they can feel the improvement.
Ben
Co-Founder @ ZoomShift