Buildium Reviews

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2119 Reviews

- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Best PM Software Solution
Reviewed on 2021-06-07
We have enlarged our client base with Buildium's features thanks to their focus on speed and...
We have enlarged our client base with Buildium's features thanks to their focus on speed and accuracy with payments, reporting, and accounting ease.
Pros
Online payments are a game-changer.
Owner/tenant/HOA access allows each respective person the ability to view important reports and property status in real-time.
The property database is completely searchable from anywhere on the site.
Cons
The task feature is a bit wanting. It's good for what it is, but dedicated project management or to-do list applications work just as well or better in most cases.
Reasons for Choosing Buildium
The dedicated property management featuresSwitched From
QuickBooks EnterpriseReasons for Switching to Buildium
It suited our company the most and its HOA features offered what we were looking for.- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A great tool
Reviewed on 2024-12-10
Overall is good. The app works and gives you fast access to tenant information task etc
Overall is good. The app works and gives you fast access to tenant information task etc
Pros
Sending Text messages and task management
Cons
That you have to create a template every time you want to dent a letter
Response from RealPage
Thanks for your review, Thomas!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Buildium lost our data and charged us for services they turned off.
Reviewed on 2025-01-02
Poor. I do not recommend. They caused us so much headache.
Poor. I do not recommend. They caused us so much headache.
Pros
Not much I can say that is positive after they caused us major losses.
Cons
Lost all of our data after they told us we would have access for 60 days after account ended. Charged us for subscription then turned off tenant turner so we could not use it for the last month of our account being active. Every time I needed support they were unable to resolve anything.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Advertising
Reviewed on 2024-11-03
Fair at best customer service ok I am on phone daily with issues
Fair at best customer service ok I am on phone daily with issues
Pros
Easy to pay owners vendors not sure other than customer service you do get on phone
Cons
Marketing and advertising rentals non existent. I am paying to advertise on 6 sites and I am on 2 I have been calling for 3 weeks to get my rentals advertised but I just get the run around no help!! Marketing homes for rent horrible
- Industry: Accounting Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
I hope you get better
Reviewed on 2024-12-13
Great so far. Better than property meld and other systems I've used.
Should have lock interface and...
Great so far. Better than property meld and other systems I've used.
Should have lock interface and phone calls/messages added instead of using another software
Pros
Update several tasks due date, status, assignees and collaborators at the same time
Cons
I can't add a note or change title to multiple tasks at the same time
I can't update several recurring tasks due date, status, assignees and collaborators at the same time like regular tasks
We have to use other system to complement calendar and guest messages
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great management software
Reviewed on 2024-12-19
Overall, I love the software it's very user friendly. You can manage alot of your activities from...
Overall, I love the software it's very user friendly. You can manage alot of your activities from tasks, to bids, to workorders all in one job. I like the simple app for residents to use. I am pleased overall.
Pros
It's modern, sleek, simple and user friendly.
Cons
It's pretty pricey. Some of the reporting can be more intuitive. I wish they had more detailed reporting similar to quickbooks style. Especially for prepaid accounts and the detail ledger around prepayments is confusing.
Response from RealPage
Thanks for your review, Estelle. If you haven't already, let us know your suggestions for features through the "Suggest a feature" item in your Help & Support menu.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Feedback on Buildium
Reviewed on 2024-12-06
Excellent, we strongly recommend. Cost is low.
Excellent, we strongly recommend. Cost is low.
Pros
Integration of all modules. Mini SAP w/o the cost
Cons
Onboarding was very challenging, little support/
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Buildium is the best!
Reviewed on 2024-12-19
Pros
Buildium is very user friendly! You also can not beat the customer service and help desk. They are very quick and helpful!
Cons
My only complaint is that I wish it was a little more geared to leasing and follow-up prompts with leads.
Response from RealPage
Thanks, Jamie! Did you know we have a lot of leasing features, including online rental applications, applicant tracking, screening, and eSignature capabilities? It's worth checking out.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Compelled Review of a good program
Reviewed on 2024-12-17
Overall, great except for the annoying emails from [sensitive content hidden]
Overall, great except for the annoying emails from [sensitive content hidden]
Pros
It's familiar and the interface has a good aesthetic
Cons
These annoying emails from [sensitive content hidden] asking me to review the platform, causing me to review it just so that I can get the emails to stop.
Response from RealPage
Thanks for the review, Dan. For future reference, you can stop prompts by unsubscribing. Hope that helps!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Support Review
Reviewed on 2024-12-10
Before I would have said it has been great, but now that I have a technical issue that I have been...
Before I would have said it has been great, but now that I have a technical issue that I have been dealing with for over a month the customer service and response time is absolutely horrible. The product is good as long as you don’t have any support issues, because that is where all the problems come in.
Pros
I like the overall setup and how easy it is to navigate
Cons
I don’t like the customer support. You don’t get a timely response if they even respond at all
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A happy 10 year Buildium user
Reviewed on 2024-06-18
Excellent experience and I am totally happy with it.
Excellent experience and I am totally happy with it.
Pros
Buildium continues to innovate and improve their property management software and have not raised fees much from when I started over 10 years ago. I originally began its use because Buildium was one of the few that was web-based and fit all of the criteria that I was looking for. I can access it from my smartphone, tablet, or laptop anywhere that I have internet access.
Cons
Nothing, Buildium satisfies all of my needs
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Buildium has been great!
Reviewed on 2024-06-18
We are very pleased and just signed up for another year. I have moved several friends (owners/proper...
We are very pleased and just signed up for another year. I have moved several friends (owners/property managers) onto Buildium and they have loved it as well.
Pros
Buildium is incredible. We came from PropertyWare which is old and lame. The UI dated and lame, but Buildium is all improved. We love it!! The leasing process and managing tenant move it’s is a breeze. Honestly every part has been great. Support is also very good if a question comes up.
Cons
The only thing that tenants have complained about are the fees associated with online payments. They are close to $15 for a transaction (tenant pays). We were used to our tenants only need to pay a $1-$3 fee per transaction. But it’s not that big a deal.
Alternatives Considered
AppFolio Property ManagerReasons for Choosing Buildium
PropertyWare needs to be shut down, it’s old and a pain to use. I’ve used it as a tenant for years and it’s rough.Switched From
Propertyware- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very reliable PM software for professional residential management
Reviewed on 2024-02-18
Pros
It's really easy to use, but still gives us very advanced tools. Robust trust accounting makes auditing and compliance easy. Support is always good and prompt. They are constantly making updates and improvements and seem to really care about the product. I like features that save me time and Buildium delivers. Really good tenant app, tenants really like it. Communication features work well.
Cons
Buildium is great for PMs who manage up to about 100 properties. It lacks the features that you need for over that amount, such as advanced batch reports, missing many standardized features and tools, no inspection schedule tracking, and the manager app isn't the best.
Reasons for Choosing Buildium
Doorloop is not meant for professional property management. It's missing a lot of compliance features and is not compliant with my state's licensing board. Doorloop is not trust accounting compliant. Many features they advertise don't work and are broken. I'd see Instagram ads pop up for Doorloop showing off new features trying to get signups, but those features didn't exist at all.Switched From
DoorLoopReasons for Switching to Buildium
Appfolio requires 50 units which we didn't meet at the time. Propertyware was similar to Buildium but harder to setup.Response from RealPage
Thanks for your review, Max! Definitely let us know what features you'd like to see by going to the "Suggest a feature" page in your Help & Support menu.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Buildium for Property Mangement
Reviewed on 2024-06-18
It is a very good property manage3ment tool.
It is a very good property manage3ment tool.
Pros
Buildium is very user friendly and provides owner access 24/7/365 which is vital.
Cons
Multiple screens to get needed information, i.e. applicant email was removed from list of new applicants. Application must be opened to get contact information. Ability to copy email addresses from screen to send email outside Buildium system was removed.
Most cons would be slanted toward my personal usage requirements of the product.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Poor Customer Service
Reviewed on 2024-04-08
Pros
Friendly interface and good functionality overall.
Cons
The Customer Service is VERY POOR - tickets get generated but not followed up on. You have to call multiple times because you get to speak to untrained and unexperienced people who are very limited in their action to solve an issue. Our business was in put in serious jeopardy due to Buildium's decision to put a hold on our bank account due to incompetencies of underwriting team of verifying basic information as an SSN - we had to wait a week to get the funds released when finally (after 3 years of service) they were able to run a basic background check on us to confirm that everything was in order. Very poor business decision on Buildium's side....
Be very careful when trusting a company like Buildium run your customer finances in this manner..... Very disappointing and unprofessional!!!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Overall great
Reviewed on 2024-01-18
My overall experience with Buildium has been good. It has taken longer for customer support...
My overall experience with Buildium has been good. It has taken longer for customer support inquiries over the years of use.
Pros
I like that it is online based. Tenants can view their ledger and documents via their portal. Owners also have an online portal they can view their statements and documents.
Cons
Some of the accounting features can be a bit confusing for the user and owners. Like the tenant prepayments, the calculation of management fees, and the owner contributions distribution among a single owner who owns multiple properties (if there is an outstanding balance)
Response from RealPage
Thanks for your honest review, Sumer. If you haven't already, try checking out Buildium Academy to see if that can help clarify some questions you have about those accounting functions. You can also reach out to customer care and they can shed some light on things.
- Charlie
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Buildium is an excellent tool to upgrade your business!
Reviewed on 2024-06-19
Overall, the experience with Buildium has been a satisfying one. Training was very hands on, our...
Overall, the experience with Buildium has been a satisfying one. Training was very hands on, our relationship manager has also been helpful in addressing issues that customer service was not able to resolve.
Pros
The interface is very light and simple and not cluttered like some application.
Cons
The refresh rate of the website can be a bit slow especially certain times of the month.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
YF Solutions, LLC’s Buildium Assessment
Reviewed on 2024-01-24
Nothing but positive things to say about the experience. I have been involved with other similar...
Nothing but positive things to say about the experience. I have been involved with other similar systems and Buildium is much more user friendly.
Pros
Having access to the data base provides our company with tracking options on many levels as well as a 24/7 information resource!
Cons
From a contractors perspective, it would be extremely helpful to have a full understanding of what are capabilities are inside the system with the access we have been granted.
Response from RealPage
Thanks for taking the time to write a review, Gregg! Be sure to check out the support library in your Help & Support menu to check out everything related to the kind of access you have to the system.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Buyer beware
Reviewed on 2024-06-18
Poor. It’s very difficult to get the support you need
Poor. It’s very difficult to get the support you need
Pros
I can’t think of any.
I don’t feel it is intuitive
Cons
It does a poor job with important export of information. Also, there’s bugs in the software that have not been addressed and continue to be ignored by management.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great value in a property management Swiss Army Knife
Reviewed on 2024-01-18
I would say that Buildium has turned what was a loathed but necessary process into one that is 95%...
I would say that Buildium has turned what was a loathed but necessary process into one that is 95% smooth and enjoyable. The ease of calling up specific internal Reports and making them available to appropriate audiences is a breeze, and it's accomplished with visual touches that add a lot of professionalism to the presentation.
For those who are not familiar with it, your stock will go up as people will be amazed at how fast you can provide relevant responses. Inquiries that used to take weeks to wend their way through a CPA and his staff, can now be generated in five minutes and sent back to the inquirer. We have cut our external accounting costs significantly by doing internally what used to be sent out for routine addressing...knowledge is power.
Pros
It is a comprehensive set of tools that can handle, to a greater or lesser extent, whatever you throw at it. I would not dream of managing the property I do if it meant returning to the former ad hoc, cobbled together process.
Buildium shows the net benefit of having an integrated, systematic handler that does not require having to trouble shoot different resource modules or integrate app functionality, the things that can drive you to distraction instead of providing efficiencies.
It is obviously a tool that has had thoughtful design at its core, with ongoing updates and expansion of functionality as feedback on it is digested.
Cons
The thing that makes Buildium so good is the thing that trips it up, at least a bit, in making it compliant and compatible in accounting function. As software, it was, by far, the best integrated accounting tool that was part of a larger management tool.
But because it is not specific to accounting, we had to do a rain dance for awhile to bring it and our accounting firm's approach into cohabitation. There are things Buildium can't do, and to their credit, will be transparent about in suggesting work-arounds that are usually reasonable and not kludgy.
When considered in the context of what it can do, this shortcoming is really immaterial, IMHO. It is flexible enough to handle multiple properties yet tame enough to make it a great choice for small HOAs and similar, less arduous, environments.
Response from RealPage
Thank you so much for such a thoughtful and thorough review, Wayne. The fact that Buildium is making things more enjoyable is supremely gratifying to know.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Overall Buildium Use for Property Managers
Reviewed on 2023-11-14
Overall, Buildium saves me a LOT of time and hassle. Having everything organized helps daily life...
Overall, Buildium saves me a LOT of time and hassle. Having everything organized helps daily life immensely.
Pros
Buildium helps keep everything organized. We have about 70 properties and I cannot imagine keeping track of everyone's rent, leases, contact information, maintenance requests etc without Buildium. I use it almost daily and it makes my life much easier/saves me a lot of time and hassle.
Cons
We have the business version with great customer service. However, I also use it privately and I wish that the customer service was offered to all levels of memberships. Also, it would be great if old applicants could be completely erased. That option does not exist once they've submitted an application and it's hard to filter through all the applicants for a property when there's so many. We do not need to have those on file anymore and there is no option to remove them. Also, the Credit Card fees seem quite high for those paying rent without a linked bank account.
Response from RealPage
Thanks for such a thorough review, Jenna! It's great to see how Buildium helps you stay organized.
Customer Care is provided on all subscriptions. Essential subscriptions are exclusively ticket support, which is handled by the same folks who answer phone calls.
On the topic of old applicants, other customers have found success with filters on the Applicants page. If you only want to see New, Undecided, and Approved applicants, you're able to select those options from the status dropdown list. Check with the customer care team for further tips.
- Charlie
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Buildium to the rescue.
Reviewed on 2024-12-05
Buildium helped me get all my properties back on track! The statements are easy for the ...
Buildium helped me get all my properties back on track! The statements are easy for the [sensitive content hidden] to use and the [sensitive content hidden] and tenant portals are very helpful.
Pros
The [sensitive content hidden] and tenant portals are amazing.
Cons
Some task, like inputting bills, takes to many steps to complete.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Buildium Review
Reviewed on 2024-12-05
Overall, I think this is one of the better platforms for site management, this is the fourth one I...
Overall, I think this is one of the better platforms for site management, this is the fourth one I have used in my carer and it is definitely the best, but can use improvements.
Pros
Ease of use, intuitive, able to look up information accurately and the real time updates.
Cons
Sometimes slow to start up, especially with Bill Pay, Mailings, and it can be frustrating with the new email settings to move forward with composing emails and sending them out in a fast an accurate manner.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Brief Explanation why we enjoy using Buildium
Reviewed on 2024-06-25
Pros
Easy to understand and use. Navigating through the system is not complicated/ Easy to add details about properties, owners and tenants into the system.
Cons
There were some features that is not available in Buildium and it relies on the integration of third party applications to fill the gap.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Buildium Review
Reviewed on 2024-12-18
Overall experience has been good, only had a handfull of bad experiences.
Overall experience has been good, only had a handfull of bad experiences.
Pros
The Buildium service team is very responsive, and it's an overall easy software to navigate.
Cons
Have had a good bit of technical issues before, they never last long but can last up to an hour.
Response from RealPage
Thanks for your review, Finn. Our downtime is so low thanks to our technical and development teams. Check out status.buildium.com for details on our downtime history and updates.