--- description: Detailed reviews on Issuetrak based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Issuetrak with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Issuetrak Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Issuetrak](/software/101433/issuetrak) # Issuetrak Canonical: https://www.getapp.ca/software/101433/issuetrak Page: 1 / 9\ Next: [Next page](https://www.getapp.ca/software/101433/issuetrak?page=2) > Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes. > > Verdict: Rated **4.6/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Issuetrak Centralizes issue tracking and support requests, reducing reliance on spreadsheets and email chains for greater efficiency. Offers automated workflows and omnichannel ticket submission, streamlining task management and enhancing accountability. Provides flexible deployment options, supporting both cloud-hosted and on-premises environments for different operational needs. Integrates with a range of third-party systems, enabling seamless workflows and consistent data management. Empowers end users through self-service knowledge base, intuitive design, and real-time status updates for transparent communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 205 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Issuetrak - **Location**: Norfolk, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$876.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Issuetrak provides two main pricing plans (Cloud Annual and On-Premises Annual) with per-agent pricing models. The Cloud Annual plan starts at $876 per agent (minimum 3 agents), while the On-Premises Annual plan ranges from $478 per agent (monthly implied) to $1059 per agent (one-time payment). A 14-day free trial is available, though credit card requirements are not specified. Payments are accepted in US dollars, and add-ons are available but require consultation for pricing details. Unlimited free users are included with at least one paid agent license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Ireland, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Backlog Management - Barcode/Ticket Scanning - Billing & Invoicing ## Integrations (10 total) - Gmail - Google Analytics 360 - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Power BI - Okta - SendGrid - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Customer Success Software](https://www.getapp.ca/directory/959/customer-success/software) ## Alternatives 1. [Jira](https://www.getapp.ca/software/9953/jira) — 4.4/5 (15312 reviews) 2. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 5. [GitHub](https://www.getapp.ca/software/90537/github) — 4.8/5 (6155 reviews) ## Reviews ### "Issuetrak makes issuing support tickets a breeze\!" — 4.0/5 > **Daniel** | *June 25, 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I love the ease of creating tickets for issues that I need to resolve. I also use this software to resolve tickets that were submitted by other users. The software has a nice simple layout which makes it look clean and not cluttered. > > **Cons**: The layout could be updated with a new look to give users a modern feel. The current look is a little out of date for current software userfaces. > > Ease of use ticketing system. ----- ### "Very good experience, but not excellent. Does a fantastic job at what it's supposed to do." — 5.0/5 > **Valery** | *February 8, 2018* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support. > > **Cons**: Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience. > > Resolves the complexity of tracking issues. ----- ### "OK Ticketing system" — 2.0/5 > **Verified Reviewer** | *May 15, 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization. > > **Cons**: Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization. ----- ### "Easy to use for first time Ticket Users" — 4.0/5 > **Bonnie** | *July 25, 2019* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features. > > **Cons**: It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized. > > I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems. We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future. ----- ### "Good stuff. Solved a bunch of issues we had for years." — 4.0/5 > **Nick** | *February 16, 2018* | Recommendation rating: 8.0/10 > > **Pros**: It just organizes everything nicely and gets everything out and visible to the submitters and engineers. > > **Cons**: It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others. > > I am spending less time managing issues and more time doing what's important. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.ca/software/101433/issuetrak?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/101433/issuetrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data