Recurly Reviews

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Ease of use. Recurly enables us to have several Personal and Enterprise subscription models tightly integrated with our payment providers and our own backend systems.

The permissioning system could be a bit more granular. I'd like to restrict my agents a bit more, without hindering their ability to service our customers.

Easy to use.
Cost effective.
Time-saver

I like that Recurly keeps it simple and to the point. Time IS money after all, right? It's nice to be able to log in and find what I need quickly through straightforward navigation. An excellent tool.

Not much to complain about so far. We have been happy with our experience thus far.

The software is good, the API and connetivity is good, the new catalog upgrade will be very helpful for us. and the support team is EXCELLENT.

Some of hte API limiataions for add-on products. But: it seems that the catalog update may have solved thsoe.

The functionality and the support are amazing. Recurly is a tool we use almost daily to manage subscriptions and I couldn't ask for a better tool.

Coupons! Coupons are an absolute pain to add-in, especially if the subscription expired with a coupon already attached.

The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable.

The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis.

It's easy to see payments and overdue accounts. Updating credit cards is easy to do, and it is easy for our reps and admins to use.

Recurly is a top of the top subscription management system - it gives us all we need to run saas business without putting too much development into billing issues.

Its functionalities and very broad but when it comes to details it sometimes lacks flexibility when you want to arrange something specific for your business.

Recurly is a solution I use which gives me billing functions and enables me to track subscriptions and customers. I like that it integrates with multiple payment gateways and that it offers a sandbox environment for testing and trying out new things.

I like all of it, but maybe there could be more reporting and customization options.

Yet to find a feature I like. Still trying to work through simple setup with Recurly. Maybe one day it will be setup - losing money every day because of bad support.

Terrible on-boarding support. Wish Recurly had a better customer service team that would help setup the product. I just get a run around that they don't have the correct information even though all other providers said that is all the information needed.

An effective way to manage subscriptions payments without large commissions, easy coupons/credits creation.

Could be more user-friendly for software's beginners. Would be great to see a tutorial on how to use a software.

I like it how you can keep all the financial information of a customer in only one place. It contains all history of the contract, all payment and billing information. Everyone who access Recurly can get that info without the need of asking someone in charge.

It gets confusing when there's a lot of logs and movements.

- easy to navigate portal
- easy to connect to payment processor
- easy to run reporting
- one single report includes all necessary information to summarize monthly bookings

- doesn't have a ton of functionality, portal is fairly basic
- best for small business due to limited functionality

decent interface. good integration functionality although this breaks every so often.

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill.
We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Recurly makes it easy for us to manage subscriptions and manage billing. There is absolutely no complication involved.

Setting up Recurly needs little technical assistance without which it becomes little difficult. However this is a great platform

Definitely the churn reduction features and knowing that a team of experts are worrying about the details instead of me

Sometimes I feel that they are focusing too much on enterprise and not on the little guy. Having said that, they still have a kickass set of features for the little guy.

- Most advanced tool in the space.
- Ability to customize checkouts with reculry.js
- lots of flexibility in ways to use the platform

- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information)
- Wish the analytics were better (better insight into plan peformance, churn by plan etc.)
- Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.)
- The emails sent from recurly servers end up in spam often for our customers.

The program has completely transformed our billing department. The interface is pretty user friendly, but I would say the biggest pro is their support team. The chat box is always available and they answer your questions within seconds.

The learning curve of how exactly the program works and predesigned, was a little difficult to overcome. There are too many automatic emails sent out, so you really need to know how to navigate & turn them off (or know that they're even being sent out in the first place).

Recurly is really easy and functional. If you need to bill customers every month and don't want to build it yourself, recurly fits the bill

They take a large cut of billings that we run through the platform. We are looking to transition away as a result.

I really like how this software keeps track of all your subscriptions and your balance.

I least liked the renewal bot and find that customers are having their canceled subscriptions automatically renewed by the renewal bot.

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

The software is very easy to use and you have access to numerous reports just with the click of a button.

Their support is also excellent. I have never had an issue that couldn't be resolved in record time.

The dunning feature is absolutely a brilliant tool.

It would be nice if you can refund transactions that are older than 6 months, but at this stage we are only able to refund transactions younger than 6 months.

First of all- support. I really like how helpful the guys are, would be lost without them. I don't have a comparison to other programs, but I feel that Recurly covers all (or at least most) of our needs. I really like the design and user-friendly interface.

I wish there would be more customization in terms of reporting. Also, I feel like it is not very intuitive. I'm missing some tooltips that would guide me through the software which such business impact. Alright, there is Help section and FAQ, but it takes a while to find required information.