--- description: Detailed reviews on Answerbase based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Answerbase with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Answerbase Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Answerbase](/software/10135/answerbase) # Answerbase Canonical: https://www.getapp.ca/software/10135/answerbase Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/10135/answerbase?page=2) > Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. > > Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Answerbase Reduce Duplicate Inquiries -------------- On average, Answerbase reduces calls, e-mails, support tickets, and other inquiries by more than 30%. By allowing your customers access to a growing pool of helpful content and information that satisfies their needs on Answerbase, more of your customers are able to autonomously help themselves and get quick answers. This leads to more satisfied customers that are able to solve their support issue quicker or make their purchase decision faster without having to contact with an associate. Identifies Valuable Content Insights ------------- Answerbase site owners are able to see what Q\&A posts and topics are generating the most demand through our actionable content insights. You are able to easily identify and determine what you should concentrate on creating more in-depth Q\&A, article and/or blog posts about. This process allows you to adjust your content strategy and creation to fill the information gaps that will best serve your customers. Provides Community Driven Support ------------- Customer support software is not, and should not, be just ticketing solutions. When it makes sense to do so, open up Answerbase to capture community driven support. Allow CSR’s, subject matter experts, product evangelists and other customers to answer questions. The fact is that collaboration produces the best quality answers. On average, our customers see a 30% or more reduction in duplicate inquiries, which saves them time, money and other resources. It’s the perfect way to scale and improve your support offerings even through expected CSR turnover. Q\&A That Will Increase Conversions ------------- Q\&A readers on e-commerce product pages are far more likely to convert than those who don’t read product page Q\&A. Answerbase’s product page Q\&A widgets help you stay in contact with your customers and build relationships, so they continue to engage with you. Answerbase’s product page Q\&A answers those pre-sales questions and fills in the information gaps to give your customers the confidence they need to make their purchase decisions faster. Dramatically Grow Search Engine Traffic ------------- For public customer support sites and e-commerce stores, the Answerbase Q\&A platform is an effective way to build relevant content that attracts new visitors to your website via search engines. Each question asked generates a new page on your system that has Search Engine Optimized page titles, URLs, and descriptions. As people with similar issues use search engines to find solutions, your content shows up in the results and brings new visitors to your site who are interested in your content, products/services and brand. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 11 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Lumin Creative - **Location**: Barcelona, Spain - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French, German, Spanish - **Available Countries**: Australia, Canada, China, India, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Application Management - CRM Software - Catalog Management - Categorization/Grouping - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Management System (CMS) Software - Content Publishing Options - Customer Database - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support Software - Discussions/Forums ## Support Options - Email/Help Desk - Phone Support ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software) - [Community Software](https://www.getapp.ca/directory/585/online-community/software) - [Content Marketing Software](https://www.getapp.ca/directory/607/content-marketing/software) ## Alternatives 1. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) 3. [Salesforce Starter](https://www.getapp.ca/software/112791/salesforce-essentials) — 4.4/5 (223 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [UseResponse](https://www.getapp.ca/software/101983/useresponse) — 4.6/5 (36 reviews) ## Reviews ### "Very good Support and easy to use" — 4.0/5 > **Nicolas** | *July 18, 2016* > > **Pros**: - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system) > > **Cons**: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs > > We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q\&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution ----- ### "Awesome customer service\! Thank you\!" — 4.0/5 > **Christiaan** | *November 23, 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: 1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point. > > **Cons**: 1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful. > > From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early\! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering\! Great working with the AnswerBase team and I would certainly recommend this platform. ----- ### "Amazing product, strong feature set, great support, affordable" — 5.0/5 > **Joseph** | *October 19, 2017* | Recommendation rating: 10.0/10 > > **Pros**: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application. > > **Cons**: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization. > > Solves major needs in an efficient and cost effective manner. ----- ### "Excellent Support" — 5.0/5 > **Verified Reviewer** | *August 16, 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: We looked at a few options- this one was robust and fairly priced for Q\&A add-ons. Also gave us the ability to white-label it. > > **Cons**: Can be complicated setup initially- but once set up- runs like a charm. > > Q\&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget. ----- ### "Great Support, flexible product" — 5.0/5 > **Julie** | *July 12, 2016* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Able to customize to meet our needs. > > I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/10135/answerbase?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/10135/answerbase) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data