BILL Accounts Payable & Receivable

4.2 (531)
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BILL, a leader in financial automation software for small an

Overall rating

4.2 /5
(531)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support Software
3.8/5
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531 Reviews

Ravi
Ravi
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A good product for small companies with lots to track

Reviewed on 2023-09-11

We continue to use it for the controls and time savings, the support is some of the worst I've ever...

We continue to use it for the controls and time savings, the support is some of the worst I've ever experienced though.

Pros

This product is great for companies that need to pay large swaths of invoices, keep track of them, and cut time spent in quickbooks doing bookkeeping for AP.

Cons

This product is more expensive if you run under 20 payments/month that something like a milio (built into to quickbooks online).

Response from BILL

Thank you Ravi for providing feedback. We appreciate hearing that our software works for paying large groups of invoices, tracking them and is integrating well with QuickBooks for you. We apologize for any frustration reaching out to support has caused. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Natalie
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

User-friendly expense management tool

Reviewed on 2024-08-23

Pros

Bill.com makes expense tracking and submitting extremely easy. I like that it automatically will (sometimes correctly) recognize and categorize different budget categories. Both the desktop and mobile experience are great.

Cons

I understand security is the utmost importance when it comes to financial management software, but my desktop app seems to never remember my device (even though I tell it to) upon login and I'm always needing to send a code to my phone.

Response from BILL

Thank you for your five-star review of BILL, Natalie! We love that BILL has made it easy to submit & track expenses, that it will for the most part recognize/correct different budget categories and that both the desktop and mobile experience has been great. We appreciate your feedback on your desktop not remembering your device even though you select it to do so and have passed that on to our product team. We always want to hear what works and what will make your experience better.

Jake
Jake
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Awful customer service

Reviewed on 2024-02-20

Pros

I have no good things to say about this platform

Cons

I believe this organization may have some of the worse customer service in the payment processing industry. Strongly recommend using almost anyone else.

Response from BILL

Thank you, Jake, for your feedback. We apologize for your frustrations with our customer service and would like to help with any concerns you may have. If you send an email to [email protected] with your contact information, someone from our support team will gladly reach out to you directly to help.

Bernat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Full of bugs. Avoid at all cost

Reviewed on 2024-10-21

Their product is full of bugs. I couldn't enter my address so I was not able to get paid.

Their product is full of bugs. I couldn't enter my address so I was not able to get paid.

Response from BILL

Bernat, thank you for your feedback. We are sorry to hear that you had frustrating experience with our software, while trying to add your address and get paid. If you still need assistance, please send an email to [email protected] with your contact information, someone from our support team will gladly reach out to you directly to help.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Please allow secondary/partner access without 2-factor authentication.

Reviewed on 2024-08-28

In the beginning it wasn’t user friendly but now I have become proficient.

In the beginning it wasn’t user friendly but now I have become proficient.

Pros

Invoicing template is good. It saves all my previous entries.

Cons

2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this.

Response from BILL

Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software.

Andrea
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Creates AP efficiencies, but difficulty in 3-way match processing

Reviewed on 2024-06-14

Pros

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

Cons

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Response from BILL

Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.

Caitlin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Better Way To Bill

Reviewed on 2024-09-25

Pros

Makes it easy to go through bills and approve to make sure they are correct!

Cons

There is nothing that I dislike about Bill.Com it has made the billing process so much easier.

Response from BILL

Caitlin, thank you for your glowing review of BILL! We are delighted that you find it easy to go through bills and approve to make sure they are correct using our software. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Shira
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great accounting tool for business

Reviewed on 2024-08-01

Easy way to upload vendor invoices and approve for payment.

Easy way to upload vendor invoices and approve for payment.

Pros

Easy uploads and tagging project names and codes and who can sign for approval.

Cons

Hard to search for already approved invoices in your history.

Response from BILL

Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software.

alton
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bill is the real deal

Reviewed on 2024-09-23

Pros

The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices.

Cons

This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant.

Response from BILL

Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software.

Valentina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

BILL Accounts Payable & Receivable Is a Reliable Solution

Reviewed on 2024-04-29

Pros

I like the efficiency of BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is easy to use and accurate.

Cons

No dislikes about BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is so impressive.

Response from BILL

Valentina, thank you for your glowing review of BILL! We love that you appreciate the efficiency of our software as well as it being easy to use and accurate. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software.

Gatuko
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

All Matters Accounting Made Easy With BILL

Reviewed on 2024-02-19

Pros

From creating invoices to invoice management, BILL is very capable
It comes with payment processing and is a good bookkeeper
It makes an amazing small business accounting software.

Cons

It has handled our unique business accounting needs easily. No complaints.

Response from BILL

Thank you, Gatuko, for your five-star overall review of our BILL software! We love knowing that it makes an amazing small business accounting software and assists with creating and managing invoices, and payment processing. Please continue to provide any feedback that you might have.

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

AP made easier

Reviewed on 2023-12-21

Over all I love using BILL daily for AP processing.

Over all I love using BILL daily for AP processing.

Pros

The interface of BILL is easy to navigate and user-friendly compared to QB.

Cons

I occasionally get frustrated with the AI auto-populating feature while processing invoices.

Response from BILL

Thank you Jennifer for your five star review of our software! We love that you find our interface easy to navigate and user-friendly. We are sorry for any frustrations caused by our IVA system when processing invoices. We appreciate all feedback as we are always trying to improve our customer's experience with our software.

Maria
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fast and convenient way to submit invoices and get paid

Reviewed on 2023-11-16

Overall my experience with Bill has been great! I love it.

Overall my experience with Bill has been great! I love it.

Pros

That there are no lost or forgotten invoices anymore. Bill.com reminds my clients that they have outstanding invoices.

Cons

It was a bit difficult to set up my account initially. The first invoice payment wasn't coming through for several weeks. Almost made me give up. But then whatever problem there was got resolved and it has worked for me since.

Response from BILL

Thank you Maria for your five star review of our software. We are thrilled that BILL is assisting you with keeping track of your invoices and keeps your customers up-to-date as well. We apologize for any frustration that may have occurred while setting up your account and we are glad to know that everything is on track now. If you need any help going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Verified Reviewer
Overall rating
  • Industry: Graphic Design Software
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Bill makes it easy to receive ACH payments from clients

Reviewed on 2023-08-11

Overall, Bill is a smooth, fast, and easy way to receive payments from clients paying via ACH.

Overall, Bill is a smooth, fast, and easy way to receive payments from clients paying via ACH.

Pros

Bill is a low-friction way of receiving payments for invoices. Even though I do not invoice through Bill, many of my clients use it to provide ACH payment, and this is quick and easy for all parties.

Cons

At first, I did not really understand what Bill was, as I was asked to join because a client wanted to use it to pay me. I have received multiple phone calls from Bill asking me for more information about my business, and I have declined, as I have no desire to add more features or upgrade my account because I am currently content with the way it works now.

Response from BILL

We appreciate you sharing your great experience with the app, especially receiving payments via ACH. We're going to share this with our product team, who always enjoy hearing positive feedback.

Melanie
Melanie
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Ge

Reviewed on 2023-07-16

Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and...

Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and seems to be a great time saver that streamlines processes. I enjoy getting paid faster and love having a process I can track along the way.

Pros

My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable.

Cons

While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success.

Response from BILL

Thank you for sharing your wonderful experience with our app, Melanie. We appreciate your kind words and will share them to our product team. They love hearing positive feedback like this!

Guru
Overall rating
  • Industry: Accounting Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Aspects of Bill.com

Reviewed on 2023-10-03

Pros

1. Ease processing2. Approval Workflow3. Payment processing4. Initiate ACH invite

Cons

Easy to access the tool and easy to integration with another applications

Response from BILL

Guru, thank you for your feedback. We are thrilled to hear that approval workflows, payment processing and inviting vendors to use Epayments are working for you. We apologize for any frustrations that may have occurred when trying to access our software and integrating with other applications. If you need help with anything, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Jason
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bill.com helped to streamline our process

Reviewed on 2023-10-26

My experience has been excellent and I would highly recommend Bill.com.

My experience has been excellent and I would highly recommend Bill.com.

Pros

The features that I like are ease of use and ease of approvals within our organization. I also like the ability for the software to learn from invoices and apply that learning to coding future invoices.

Cons

The one feature that I would add is the ability to utilize humans to analyze very large and complex bills.

Response from BILL

Thank you Jason for your five star review! We love to hear that you find our software and approvals easy to use. We also are happy that our software learning capability is appreciated. On your BILL overview page at the bottom, you can click on leave feedback and do a features request anytime you think of something that you would like to see or need. Thank you for your recommendation!

Melissa
Melissa
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Easy for both AP and AR

Reviewed on 2023-11-28

Pros

Widely used by a lot of clients for both billing and processing payments. Once approved payments were received quickly.

Cons

There were a lot of steps to getting a submitted invoices approved for payment.

Response from BILL

Melissa, thank you for reaching out and providing feedback. We are glad to hear that our software is being used by a lot of clients for billing and processing payments. Also that payments are being received quickly. We apologize for any frustration caused by the amount of steps to submit an invoice approved for payment. If you need any assistance, please go to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Eugene
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Bill.com is a scam

Reviewed on 2023-12-26

This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and...

This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and monthly rewards. Even with confirmation in writing for months now, my credit limit was reduced with no notification and on time payments since inception.

Pros

It works when it wants to and when it does, it's fine. This shouldn't be complicated. It is a credit card.

Cons

Auto payments drafted from my account monthly which is fine. I usually pay all of my credit cards earlier than the due date anyways.

Response from BILL

Thank you Eugene for your feedback. We are glad the auto-payment being drafted monthly works. We are sorry for any frustrations caused by issues with your credit limit. Please reach out directly to our customer service at 1(435)731-5078.

Steven
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

High recommendation to use BILL!

Reviewed on 2024-06-08

Pros

The ease of use and transparency of BILL is second to none. Highly recommend this software for your companies needs!!

Cons

At the moment there aren't any cons. This has been a great experience.

Response from BILL

Steven, thank you for your fabulous review of BILL! We are thrilled that you are enjoying the ease of use and transparency of our software. We appreciate your recommendation. We always want to hear what works and what will make your experience better.

Reggie
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Bill Gets The Job Done

Reviewed on 2023-11-17

Pros

Bill is pretty easy to setup. They are a big company and onboarding is easy. It’s not the prettiest thing I’ve used but it works.

Cons

The app is just okay. It gets the job done but it’s not bad easy as some competitors.

Response from BILL

Thank you for providing feedback Reggie. We are glad that you were able to set BILL up easily and our software is working for you. We are sorry for any frustration you may have had with our app. Your feedback is valuable to us, and we're always striving to improve our service. Please don't hesitate to reach out if you have any further suggestions.

Felicia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bills, bills, bills!!!

Reviewed on 2023-06-16

Overall bill.com has made my job so much easier.

Overall bill.com has made my job so much easier.

Pros

It makes paying our monthly bills so much easier than I had expected. Loooooove this software!

Cons

I wish I could send out 3 invites to new vendors instead of just two.

Response from BILL

Thank you so much for sharing your wonderful experience with our app, Felicia. We're going to share this with our product team, who always enjoy hearing positive feedback.

Christal
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Bill.com Makes Great Addition to Bookkeeping Tech Stack

Reviewed on 2023-09-26

Pros

User friendly and easy setup. Paying bills made more efficient.

Cons

Slightly expensive for small businesses.

Response from BILL

Thank you for providing feedback on our service, Christal! We are thrilled to hear that our software is easy to use and set up, and that it has made paying bills more efficient for your company. We appreciate you letting us know about your concern regarding cost, and we will pass that along to our team. Thank you for your valuable feedback.

Amanda
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Highly recommend

Reviewed on 2023-06-02

Pros

Great product and easy to use! Especially for those of us who are freelancers and 1099 contract workers.

Cons

Nothing so far has come up that I see needs changing. It's great so far using Bill!

Response from BILL

Hi, Amanda. We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with the BILL app.

Dustin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy to use software for invoice approvals

Reviewed on 2023-02-23

Pros

Bill.com is easy to set up and use. I love the simplicity of approving partner invoices.

Cons

The reporting feature needs some upgrades. I would like the ability to see what individuals above me have approved in order to communicate timeliness with my partners.

Response from BILL

Thank you for your review, Dustin. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!