HubSpot Sales Hub Reviews

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Nothing. It's a great tool that has been an excellent investment for us.

It was good at pulling in the email contact information and easy to export the contacts.

It pulled in too much information to track and to streamline.

The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel.
The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products.

Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM.

Hubspot provides all the core tools and functionality right out of the gate to ensure sales teams have what they need to get started. If they want to expand Hubspot's capabilities, they can subscribe to additional features such as their marketing tools. This gives businesses the ability to pick and choose what features they need to help control cost.

Hubspot gets more expensive with the more features that you need. It ends up costing more than comparable sales tools once you've started to add on features.

Nobody should get a CRM without trying out Hubspot first, it is by far the best one.

nothing to not like, they do everything OK

I really enjoy its intuitive interface which makes my management job pretty easy.

I would say that it could be less expensive.

easy to use sales CRM that includes sales engagement tools

I think overall Hubspot is really amazing

Extremely versatile, so many features that we haven't begun to utilize. I think the most important feature is that we can track when our emails are being opened.

The interface can be more user friendly, and designed a bit better. It took me time to get used to the layout and understand what is where. It wasn't intuitive.

-Very easy to setup
- Very easy to implement and train users
- Modern Intuitive Interface
- Very customizable to fit your needs
- Support is 10/10

- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM.

Hubspot keeps all of our customers and leads organized in a way the whole company can understand. Super easy to go in and see who still needs an appointment, who isn't interested anymore, who has signed a contract, etc

It is pricier than most other CRMs, but it is capable of handling much more!

It is useful CRM Tool which helps employee in tracking the sales lead and also gives visibility to higher management without reaching out to the POC for details. Complete tracking on when an email is sent last to the client along with potential business and call details.

Customer service are sometimes difficulty to reach as mostly chat option is available

We have a pretty large list of customers in our database. It loads everything rather quickly compared to competitors. Very easy to learn as well.

At times the User Experience is a little clunky. We tried our other CRMs and it was very user friendly.

HubSpot is easy to implement and very easy to manage on a day to day basis. This product offers very helpful insights into my contacts and how they interact with our content and communications.

I feel like HubSpot is a little stingy on the features they offer at lower price points. They hold on to better features that are too expensive for smaller companies to afford.

1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.

1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.

The basic structure out of the box was good for initial setup, yet it allowed for customization for some particulars we needed for our process. Integrations with other platforms was a critical need and these existed and have been improved over time. Allows for highly effectively pipeline management, task management, prospect communication, and knowledge repository.

There are some nuances that make the solution clunky like the email template builder and the custom analytics dashboard designs.

I liked this tools because anybody who have not used this tool can easily learn in couple of days - Ease of use

Sometimes its fails to sync the leads properly with the CRM and it causes the misalignment b/w CRM and HubSpot

The fact that we have many videos that support our training.The operation on hubspot is easy of use, since we can customize it to our operation.It's an easy way to have a clear vision of our pipeline, allowing us to forecast and giving us tools to support our strategic planning.

I wish hubspot could integrate with LinkedIn, so we can track the approaches we do via that channel.

The application makes it possible for you to records calls. You can also see who's calling and obtain all the neccessary context with the caller ID.Whenever a contact opens your email, you will be notified right away.You can access insights whenever you need them

When you don't use it as an all purpose tool, it isn't particularly effective.

This is a very easy way to keep a record of the activity of myself and other recruitment consultants.

Sometimes when other recruitment consultants are using this software they are producing a copy client.

We like the data entry. We like using it to store info on our biz contacts

A little confusing and we don’t always use it as a result