Perkville Reviews

The integration between Perkille and my booking software MarianaTek is flawless. We have hundreds of clients and they LOVE Perkville and we love all the lead generations it brings us. It is simply awesome.

The client facing graphics etc aren't the most pretty I have seen.

The syncing with MINDBODY online, the easy to use interface

There is no email newsletter or text messaging function

Perkville easily integrates into our club management software, and provides a great platform for our members to track their progress.

I do have to have a separate login within our app for perkville

It creates loyalty among members and is used as an incentive to keep customers returning. It's value for money is unmatched.

I wish it integrated with the particular software I use for my business so it could do the points manually.

Perkville is a great way for our members to receive points to redeem on ancillary services/ merchandise at our facility!

Often times it is difficult to receive help in a timely fashion. There are often accounts that say inactive that we are not able to switch on our own and it can take days to hear back from someone.

Responsiveness from Client Rep and ease of use

Some challenges with ironing out the process to use QR codes for our small business partnerships

The ability of members involvement in the facility.

nothing, They are great. Adding more options

We love the referral program for new guests. When a current guests refers a friend or family member the program automatically sends out an email. Once the new guest comes in the points are automatically assigned to the proper guest. This has really helped with bringing in some new guests for our business.

Sometimes we have had issues about Perkville updating points for our guests when they purchase a product or service. It can just randomly stop assigning points without us knowing anything about it until a guests brings it to our attention. On the other hand the customer service to help re-assign these points is amazing.

Perkville is a great way to retail members and reward them for their hard work. I love that members receive points just for checking into the gym, which gives them just another incentive to come. I like that we can add/edit perks anytime we want and we can include local businesses in the rewards.

The customer support is very frustrating at times. I sometimes have to send multiple messages to get a response and when/if I do, it usually takes a while to hear back.

Perkville has allowed us to increase member retention and also leverage the platform for member testimonials, feedback and experiences.

I honeslty don't have a con for Perkville. As long as they keep innovating, I don't have an issue with their product or brand.

We're really pleased with the Perkville platform. It was easy to integrate and easier to use. The support team is responsive and eager to help. There are a lot of self-service features/tools available but the support team is always available to help if there are questions. The Perkville support team, including our Client Success Manager, are great partners.

Due to system limitations (on our end as well), it takes at least 20 minutes for new members to appear in the Perkville system. Ideally, this would be faster.

Ease of use, and their support team is amazing.

A cap on the company to redeem points for our guests per month

The software is easy to use and explain to customers. Our customers love that we have a loyalty program that rewards them for shopping. It is easy and fast for customers to register their accounts even for those that may not be as technically savvy. We are able to simply help them register with their phones in-store or explain over the phone. Customer service is quick and helpful with any issues that may arise.

I have not come across any cons. Any time we have a technical issue it is quickly resolved by contacting customer service.

Perkville integrated with our CRM. It was so easy to set up and use. Clients also loves it as they were able to view and redeem points on their own.

There were not any cons that i came across. we really liked the software/

It is easy to locate and track the usage of clients.

In my opinion I can not say that there is anything that I dislike.

I liked the loyalty aspect of hang. A rewards program

The CUSTOMER SERVICE WAS HORRIBLE! IF YOU HAVE A PROBLEM......WELL it does not matter to perkville!!!!! We lost sales today because we could not get a response from customer service! The number goes to a voice mail and my email went unanswered for HOURS!!!!

Easy to set up and easy to customize the earning activities to what makes sense for our users.

I would like to see Perkville offer more in the way of customization of marketing materials as we are not a gym or studio so our messaging is a bit different than it would be for a gym member or studio goer. Makes it awkward to run referral programs when the messaging is geared for gym members only.

User friendly with self direction including a wide variety of reward options

Have some members asking how to redeem points

Our members earn points for absolutely everything; from checking in, to completing introduction sessions, buying drinks or supplements all the way to referring their family and friends. It's the best loyalty program I've seen. Set up for Perkville was easy and the support has been extremely responsive.

Some parts of the navigation for rewards redemptions can get a little fuzzy.

Ability to see where we can improve as a health club from our members points of view and extend our reach to new prospects from the referral program

Sometimes the reviews we receive from members were actually submitted by them or it was an accident.