Humanity Reviews

Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently.

The only "con" i can really say is it does take alittle time to get use to navegating through the site.

Humanity is easy to use, learn, and understand. They have a nice mobile app which makes any remote workdays very easy to track. They make it simple to find the schedules of all employees within the company regardless of which department or office location they are in.

Sometimes clocking in and out remotes glitches but customer service is always fast to correct the issue.

1) Power to add future schedules by using current ones.
2) Photo check in and photo check out feature.
3) Automatic emailing and messaging to employees of next shift.
4) Calculating out wages.

1) Too weak yellow color highlighting today's date in Shiftplanning window.
2) Increasingly confusing unmarked and nearly hidden icons and features icons placed all over the screen. Stop with all this increasing "elegance" to make it look more elegant. Makes it harder and harder to use.
3) High cost for a small business.
4) The Humanity phone app does more harm than good as it is designed now. Doesn't work. makes you waste valuable time, frustrating, buttons don't work, etc.

Humanity makes it easier for companies to manage their employees shifts, have employees clock in and out. Employees can also mark them selves for leave and communicate with others in an easy to use way that makes working that much easier.

Overall I enjoyed using Humanity at my previous workplace, but there were a few annoying things like when the organization tried to "double book" an employee on purpose (for instance if the employee was managing two areas).

Good program for companies where employees set their own schedules. Has message boards and notices section. Very comprehensive. Allows employees the ability to swap schedules and request vacation time.

Not as beneficial to companies that set the schedules for their employees. No way to put notes on the scheduled dates.

Pricing is pretty good. But when compared to other services, you're getting what you pay for.

User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to.
Buggy apps / iPad terminals
Frustrating reports. Difficult to print.

The online chat support is quick to respond and is backed up with online documentation and videos. The software is very intuitive and the support team was very helpful in getting me up and running. After that I needed minimual support.

My second favorite feature is the "Availablity" function. Staff can block out either a recurring day of the week, time of day or a specific date. This eliminated scheduling errors for everyone.

The product is designed for online use by the Scheduler and employees. I also like to post a printed copy of the schedule. The filter function allows significant flexibility when printing but I'd like to see more control over the page breaks when printing the schedule.

Customer support, live chat, forums and tutorials. Very nice scheduling program with lots of options within the schedule. I like the dashboard to send out a message to everyone or just certain people.

Some areas could use improvement. The only way to enter time off is to code it as a vacation type. We can't give partial days.

Allows you to see yours and co workers schedule anywhere. Also, allows you to request time off anywhere.

I can't think of anything at the moment.

Free Setup Service
Event Log
Customized Reports
Combines HR, Timekeeping, Accounting, and Scheduling into one
Superb Customer Service
Constantly being improved to make better by listening to clients for improvements

The customer service is unreal. I've had multiple calls arranged and any time i had a query they were always got back to me with an answer or solution with lightning speed.

For an organization where employees don't work in shifts, Humanity doesn't tend to offer alot compared to other products out there, but it shines best when it comes to Shift planning and scheduling. In our company we don't tend to do shifts, that was the reason we opted for a product like CakeHR, but overall i was very pleased with their product and all the benefits you get from leave management to attendance tracking.

Also their indept reporting system is very elaborate!

The mobile app isn't as good as the web version of the product.

nothing.... maybe it better than paper schedules? maybe

everything. Availability system is useless as it isn't based on particular period of time - check out When2Work or RecStaff's availability system - so much better. Trading system is useless - people can't view or pick up shifts if they have stated they are un-available (linked to how awful the availability system is). People have so many problem trading shifts that we as managers basically have to switch all shift trades ourselves and since we have so many this is a waste of time that a scheduling system is supposed to fix. The print and report options are also awful and poorly formatted.

As User and not an Administrator, I would say that what I like best about this software is that it is user friendly. It makes picking up shifts for my job easy. And I like that I get notifications when there is availability.
When I schedule myself a for a shift and I have had to drop a shift when something comes up or I accidentially pick a shift that I cannot work. I can immediately notify my supervisors, and it will make the shift available to others to pick up.
I love that management can communicate with us and tell us what is going on. We can share and download files.
This is the perfect program for the company that I currently am working with.

It has been hard to find something i really dont like about Humanity. Although I would like the ability to message my supervisor or coworkers through the app rather than email.

Humanity is awesome! It makes scheduling so easy. You can add employees availability, write shifts with built in breaks, and so much more. It's very user friendly and really easy to learn. Humanity also keeps track of historical data and has helpful reports to use in forecasting and budgeting.

One thing to note is that Humanity is constantly making updates. While that's not necessarily a bad thing (in fact, it's great that they continually improve), it can be a little excessive. Right when you get used to the last update, things change again, so you have to be willing to adapt a lot.

The ease of access for the different features. Also, the information is displayed in a user-friendly manner.

Additional features could be provided along with the option to customize your dashboard so it can feel unique to each user.

the UI is simple and clean with appealing and customizable colors, etc. user profiles are also clean & tidy without completely superfluous fields. they have a payroll estimate tool which we never used but i'm sure it's handy. adding or deleting shifts is very straightforward though at times, buggy. customizable views and filters make it easy to gain info at a glance - either week views or month views. there's all the basics like shift trades, clocking in & out, grabbing open shifts, setting recurring schedules, etc. reporting capabilities are again all the basics but not the most robust.

as our team grew we were very much in need of a forecasting feature to compare staffing the expected volume (call center environment). we started adding part-time team members who only worked 1-2 hours at a time or on completely varying schedules... executing this week over week was incredibly manual. only after we had already signed with a new company did humanity release a new feature that answered half this equation, which visually showed how many were on hour by hour (still very basic even when it was released). humanity just wasn't moving fast enough to meet our needs. CSM was very hands-off and when we did have calls with him they were very curt. (it's more of a self-service model)

Humanity has a very clean and simple user interface that makes it super easy to use. After using other apps to try mobile clock-ins, Humanity is definitely the best option out there that I've tried. They recently added options for push, email and sms notifications which were a much needed feature.

I think there are few little features that could be added to make it more helpful. We have an issue in our practice where employees often forget to clock in or out. It would be great if there was an option to adjust our own time sheets (if permitted by employers of course) or at least the ability to add a note to or flag a particular completed shift so that administrators would know the time entry needs to be adjusted.

I love how easy it is to use. I'm able to manage my ever changing schedule/staff with minimal effort. It's very easy to fill overtime slots and approve vacation requests ensuring my employees have a great work/life balance.

There are some limitations when it comes to customizing the interface. I'd like to be able to change the default option for requesting time off. I'd also like to be able to change some of the terminology used to better reflect what I'm using it for.

By far this is the easiest scheduling software I've had the pleasure of using. Creating repeating schedules is a breeze and making adjustments on the fly is a no-brainer. It just works. And it works well!

Each user case will be unique, and ensuring we were capturing time off and sick days in a uniform way were a challenge first. Once you figure out the rules for breaks, it becomes much easier.

It is online, location restrictable, works well across multiple disparate sites, allows tasks to be assigned to shifts, and allows techs to take ownership of their shift management.

OH MY GOSH PLEASE GIVE US SMALLER TIME INCREMENTS FOR SCHEDULING FOR THE LOVE OF ALL THINGS GOOD IN THE WORLD!!! (Seriously fixing this one problem would solve about forty bajillion other problems I'm dealing with in Humanity at the moment)

The Shiftplanning view is the most powerful feature for productivity for reviewing your schedule and shifts at work.

There is a bug with the dashboard view and the photo snapshot for the shift acknowledge that most of the time crash on the internet version of the app. The solution for this bug that I have found to work is to clean the cache (sometimes work) or click the dashboard tab for reloading the page (sometimes work too).

It is quick, easy and convenient. I like how I can see who else is available for a shift in one click.

I still feel it should be pushing updates through the app, not relying on e-mail. Relying on notifications through e-mail is not the greatest and it still won't sens SMS because we are in Australia

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At this point I see no "pro's".

Humanity has lost all good will by tripling its pricing with 14 days notice!

Common business practice, like with their AWS upgrade, would have been to make multiple attempts to notify its customer – including using its chatbot that pricing was going from $33/month to $100/month. This was not done. Sneaky to say the least….

We will be looking for a new service provider.

Being able to see the operations as a whole, able to see all departments at once.

The reports aren't very great!