Humanity Reviews

Shiftplanning took my company out of the stoneage of spreadsheet schedules to interactive and well organized scheduling software. We manage 27 locations within 15 miles of each other with a staff population of about 550. Shiftplanning's FREE setup service allowed us to easily setup all our employees and locations. The Customer Service is the best part. My personal CS client works tirelessly to ensure we are successful and is extremely responsive to needs and requests returning all emails or phone calls within 24 hours. It has made an otherwise colossal task simple and easy to do

I am the Help Desk Manager of five employees at Monongahela Valley Hospital. My employees are on a shift rotation. Things become complicated if someone goes on leave or on vacation. ShiftPlanning was able to import my current schedule from an Excel document. This took a short time and imported most of it successfully. What it didn't import successfully, they were able to correct after fixing the format it was in. The support is great (I use mostly chat). Their chat support is fantastic. If you do not respond in a certain time frame, they email you with updates to your question/problem. I have dealt with other chat support where if you don't respond in a certain time frame, the chat is closed and you have to start over. This is where ShiftPlanning's support outranks most company's.

I've used Humanity (Shiftplanning) just for clocking-in and clocking-out each day. It's not very easy to edit mistaken entries, and even more difficult to figure out what the icons mean, and what effect they'll have on my time entries. This is pretty important to have right, since this is how I (and presumably anyone who uses this software) gets paid.

Overall Humanity is a decent enough software that has a few issues to be worked out like any other software. It's a very good tool for employers who have very large numbers of employees.

Overall humanity helped to organize employees, create a simpler way to communicate, and remove the burden of shift planning.

It is fairly easy to use and set up, having notifications enabled on your phone though can get annoying with multiple staff responding to messages at all times of the day. It is your choice what notifications you get though.

Overall, Humanity is an effective way to organize employee scheduling. It is extremely easy to pick up and use, and it allows employees to have a greater freedom over their shifts through the ability to trade. Although this process is complicated at first, it definitely gets easier as you use it. The reminders are useful, and help with timeliness for shifts.

When my staff or I am tired, we confuse this week with next week because the yellow color marking today's date is too weak a yellow color. Today's date needs to be a stronger yellow color so we notice it. I took a master's course in human factors in design from a current NTSB investigator. The course stressed that schedules, etc must take human factors into consideration.

However, otherwise, Shiftplanning is a great tool.

Just please stop your employees with egos from constantly changing Shiftplanning to look more "elegant." That is stupid management at the top. Confusing icons without visible descriptions have been added as well compared to the original version.

We spent so much time just getting schedules done and then something would happen - some one is sick or their grandmother died - Then there was all the communication getting employees with the right skills to cover the shift -. I went looking for a scheduling software and got so much more. We use the dashboard and email features every day to keep staff aware of changes. Our business depends on everybody knowing 100s of ever changing details.
We use the email and training functions to keep the staff current with policy changes, to learn new systems and to refresh knowledge when things seem to be slacking.
Being able to send emails to specific groups let us communicate sensitive information securely to those who need to know.
I recommend this to everyone I know who has to manage any size business.

As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently.

Love this scheduling and communication system. It is easy to use, works really great for our museum. Our staff are mostly college students so having a cloud based system that allows them to swap shifts due to last minute events, exams or study groups, without having to put in requests to management is a benefit that they really like. I recommend it to all nonprofits that are looking for a quick way to schedule staff and an easy way to track and produce reports on the hours/shifts/staffing for all the different types of events and programs your group may run.

We've been a long time user of Shiftplanning, and have been eagerly awaiting Humanity for quite some time. The only problem with ease of use that we're having is that some things aren't where they used to be, so we find ourselves going on a biblical quest (seek and ye shall find). However, that being said, the customer support is unmatched in any system that we use. As to the features and functionality, we've been awaiting some features that are still yet to roll out. We were also waiting for some features that may not even come to pass, such as the ability to share employees between locations (as the beta humanity version showed) without the need of creating new email address and having that employee being put into multiple locations and of course paying for that user access multiple times. All in all, I would (and have) suggest Humanity to anyone seeking an employment shift solution.

After the initial set-up and testing, it has become second nature for our team. It's easy to track time off and locations. It's intuitive as far as how to move shifts, fill shifts, and create repeating schedules.

We used Shiftplanning for a little over a year, and we found the system to be somewhat counter-intuitive when constructing schedules. It took us over 2 days of concentrated efforts to set up our scheduling system in a way that worked for us (compared to the 20 minutes it took us to do the same through WheniWork). The most frustrating thing was the reports: if you wanted a simple summary of employees hours, it produced this massive report that couldn't be reformatted, and didn't fit when trying to print on legal paper (good luck with trying to print on an even smaller sheet of 8.5/11). We had many issues with the app-based terminals as well - there were quirky limitations that wouldn't allow people to log in from the terminal even after saving it to an IP address (we have a static IP address at the office network). It also "forgot" the authorizations for the terminal, and it was rare that things "just worked"

We had been using this software for years. They decided to change everything about it, making it harder for all my employees. We have switched to a cheaper system that provides better support, more robust schedule building templates, and greater connectivity to employees. Thank you for ruining your software so I had a reason to find someone better.

Humanity has saved me so much time. I don't know what I would do without it. The Amion program is being pushed by my company's upper administration because it is cheaper. So, I hope I'm not forced to leave you guys because of money. I am trying to show them how easy your application is to use. I am hoping once they see that, others in the company will want to use Humanity for scheduling their providers and drop Amion. However, that's iffy. Do you guys have a corporate discount that would be a flat fee instead of a fee based on number of employees? Novant Health is the 31st largest healthcare system in America. If I could get them to use Humanity instead of Amion for scheduling all of the healthcare providers who do shift work, it would be a sizable amount.