LeadMaster Reviews

Emailing and prospect tracking are the best features. It has a tone of features that I am yet to understand.

The program is not as easy to navigate as others, but well worth the price!I would recommend it to others.

It the crm that include marketing automation and help desk not only tha but also it is easy and fast crm
It organizes leads and sources and feed them in callers in priotized order.

I do not have seen any weakness in this crm because it has marketing automation and has case management.

They have excellent customer service. I like the email integration with Outlook.

There's a large learning curve for customizing reports. I think the tutorials are a good start, but most of the time, I just have to play with settings and see what happens.

I like the affordability and reliability. I also like the performance and technology.

I don't like the fact that there are no actual easy to use tasks for reminders.

Leadmaster is flexible you can customize the platform with your preferences. It is easy to use and learn by utilizing the cloud based solutions.

Does not help with managing records need to purchase another software if you are looking for that attribute. It does not track students designed for enrolling.

I appreciate the attention to the individual needs of the client and patience throughout set up. I am also pleased with the level of customization the product offers and its ability to connect tasks and appointments with calendars.

Its not really a complaint, but it is a huge challenge to determine what your needs as a business are and how to set that up within the system. Without that focus and end goal for how the product will work for you, it's easy to wind up making aimless adjustments to the system.

In regards to LeadMaster specifically, sometimes the help function doesn't work or the help pages accessed through the system are too general. While there are tutorials on the website and library microsite, some of them seem a tad outdated or do not function. This hasn't been a huge problem if you have a rep available to assist you with finding the answer to your questions.

What I liked most about this app is that it asks the customer to decide for themselves what information they need and how they want to access it. It also integrates very well with Outlook and Google Calendar.

What I liked least about this app is that, while the initial questions regarding your business and data for setup can help customize the program to fit your needs like a glove, if your processes are not shored up at the start and you aren't exactly sure what you need to track and how you need to track it, the setup can become confusing. It is easy to accidentally make unnecessary adjustments to the system.

User friendly data entry processes. Once we have settled into using this product it has been very helpful with monitoring our customer calls.

Not enough time was spent on matching our needs to the systems capabilities. Not enough time was spent researching what our needs were or would hope to be in the future. Part of the challenge was my naivete about CRM databases.

LeadMaster is designed in an internet era for people and companies who need their CRM product to work for them. While many programs tell the user how to organize themselves, LeadMaster asks the customer to decide for themselves what information they need and how they want to access it. Reports are simple to generate, and even forms are fairly straightforward to create within the program. Pricing is actually accessible for smaller companies. The support is excellent, with very helpful technicians who do a LOT to provide guidance, information, and service.

The only "downside" might be an overabundance of riches. Because the program is so customizable, it can be a little overwhelming on the front end to have to make all the decisions about data and reporting. Its very robustness can be daunting when starting at the beginning.

Quick set-up, easy to use and good training.

Not always knowing where to go at first which is typical with a new product.

LeadMaster offers a comprehensive CRM at a great price. It allows our company to manage customers and leads efficiently. The sales and customer service support is fantastic as well.

Currently, the email campaign editor does not have a working spell check function.

I like its integration with Outlook and Google Calendar. It's very user friendly.

It's a bit difficult to set up and a bit difficult to customize.

Easy to use, easy to fix, easy to load and easy to update.

Cost is a little much, but I guess that it's not too bad under the circumstances.

They have very accessible and helpful support, as they had someone assigned to us for any issues.

It wasn't designed for telephone sales and was hard to build accurate statistical reports

Prior to subscribing to LeadMaster, I was on a trial period with Salesforce, Microsoft Dynamics, and Infusionsoft. In terms of an overall inclusive CRM, I rate the LeadMaster product the highest by far. While Salesforce is a multibillion dollar activity, they created a shell that can be used by other apps. The subscription fees to purchase the apps your business needs will set you through the rough, let alone the consulting fees and upfront costs you will need to get it to work. Furthermore, each industry is unique, and the chances of all your apps working in sync with each other is unlikely. With LeadMaster, you can purchase one single tool that you can use for all your data management, leads, and marketing. There is actually no point in marketing and generating leads without an effective CRM, and LeadMaster is the way to go.
Moreover, the customer service is unbelievable. Late at night while working on a project, I e-mailed a rep with a concern and expected a response the next morning. She responded and stayed up late to ensure my concern was solved. She asked me to take a step-by-step video, which she watched and resolved the problem. With Salesforce, the people that sell you the product know very little about what they are selling and will simply send you template instructions and videos. As I stated before, each business is different, and each industry is different; you need automation and customization. With a small reasonable fee with LeadMaster, the setup will fit your business like a glove. Take my word for it, or try the demo yourself.
Would I recommend this product? Of course!

I really have no prevailing concerns. Their customer service is always on top of any concerns I have. They tend to your business needs like I have never seen before.

Their customer service is the best I've ever had. I have only ever dealt with one person, she has been beyond wonderful with me and my team. I'm not tech savvy at all; I tell him what I need and she finds a way to get it done. I also have a wide age range of reps and they all find the app very easy to use. I looked at several CRM's and for the price, Leadmaster was the perfect fit for us.

The layout of some of the reports could be better. The app is a tad "clunky" and we did have one glitch on the app that took weeks to fix.

Leadmaster is a very affordable, flexible product that can be customized to your needs. It is important to us to have a full service system that can be defined by our unique needs and wants. Every component of our daily tasks has been created and we are confident as we continue to customize the system it will yield exactly what we need for our business and strategies.

I believe implementing any type of system has it's growing pains and learning curve. One difficulty is to remember that when updating the specific fields, many times the update has to occur in two locations.

The search feature. The ability to send mass emails and the feedback, i.e., did not open, asked to be taken off list, etc.

I have not found the tutorials to be very helpful. I would prefer written instructions - I can skip the parts I don't need, easier to go over something I didn't understand, available to review while performing the steps.

There is rarely a tutorial I need available, or if it is available, I'm not sure where to find it. FAQs would also be very helpful.

I like its ease of use.

It is difficult to get folks on the phone to assist with questions.

This is a great software for small and medium industries for the data management and get great results from it.

Even though it is flexible and has benefits, it also has few updating errors and sometimes the software get slow.

Nothing to be honest. I have used it for a very long time and have never been able to truly be happy with it.

This CRM is too complicated. You have to use too many different outside tools/resources to get what you need out of it. You have to jump through hoops to function. Constant glitches that lose, remove or even delete things. Support isn't very supportive.