ServiceBox Reviews

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133 Reviews
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great software for the service and construction tech to track expenses and labor.
Reviewed on 2018-03-29
It makes it extremely easy to to amalgamate information from job and reference it.
It makes it extremely easy to to amalgamate information from job and reference it.
Pros
It makes it easy to track hours, labor, expenses and create notes for other techs. Also excellent how you can attach pictures directly to job.
Cons
Pictures sometimes do not upload on the first time or sometimes fail to upload entirely. Some menus can be difficult to navigate.
Response from Jobbox Software
Hi and thanks for your feedback. We appreciate you taking the time to share your experience with ServiceBox.
I am sorry to hear that you have had some trouble with uploading photos sometimes, this shouldn't be happening. We would appreciate that if it happens that you let our support team know by using the feedback option when you are in the system. Here you can also attach the photo so our team can see what would be causing it to fail or not upload.
As well, if you could use the feedback option to let us know which menus you think we could make more user friendly that would be great.
Thank you again for your input and we hope you have a wonderful day!
Your ServiceBox Team
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The service box is great and great
Reviewed on 2021-08-07
My overall experience has been great, it's a great program with a great team behind it, and I tell...
My overall experience has been great, it's a great program with a great team behind it, and I tell all my colleagues about it all the time.
Pros
I needed a very simplified and intense work order management system to fully automate everything from quotations, with repeatability of work orders to maintenance, service box allows everything to be in one place versus access to many different areas for information, I like to customize categories and cases and also timetables.
Cons
The search feature is unreliable because of how the keywords are sorted.
Reasons for Switching to ServiceBox
Because, in my opinion, it is a great program and has great features.- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Invested 100s of hours to find out in the end they dont care.
Reviewed on 2023-02-24
Exciting at first then a big let down after implementation:(
Exciting at first then a big let down after implementation:(
Pros
Seemed perfect at first. Then when we implemented it we started finding glitches like an employee receiving a phone call during checkout wiping out their data. Just trying to run a simple hours report for a whole customer is not possible. Being yelled at by their team member sucked when I thought I lost a complete customer. They act like we have all the time in the world to implement. What we needed was comprehensive attention to what our business needs and I feel we are truly let down by this product so far. Im trying to contact the [sensitive content hidden] to see if they in fact are this way from the top down or I just had a bad experience. Its not all bad but getting the finish line and having them treat me like shit does not work for us an organization.
Cons
Ability to run hours reports filtered by customer and multiple sites
Response from Jobbox Software
Hi Dave. This is an especially troubling review for us, as the experience you're describing flies in the face of our core company values and touches on areas that most customers report as our greatest strength (i.e. onboarding). We take your initial set-up and employee training seriously, so we want to get to the bottom of your situation. Please contact support immediately through the Help button on your ServiceBox UI. They've been alerted to your situation and are waiting for your message.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Service Box is a great
Reviewed on 2024-11-14
Pros
the scheduling for multiple technicians and adjusting on the fly as required.
Cons
not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes time while the customer is waiting.
Response from Jobbox Software
Hi Claudette. You're right that ServiceBox isn't designed as a point-of-sale software...we're a CRM for scheduling, tracking and invoicing new work. We connect well to accounting programs for easy transfer, but we're not a standalone accounting software ourselves...our invoices are always attached to a work order.
Having said that, it's an interesting ask to create a standalone invoice option for point-of-sale purchases, where companies are already using our product for other things. I see how that could benefit you. I believe our customer success specialist has spoken with you about this (or so I'm told) and I encourage you to add this idea to our Feature Request page if you haven't already. Thanks for the review.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Service Box Review
Reviewed on 2024-09-10
It seems to be very reliable. Customers can read there invoice well. You are able to put lots of...
It seems to be very reliable. Customers can read there invoice well. You are able to put lots of information in various areas that you may need for future.
Pros
It's easy to use and clear. You are able to put in a lot of information both on the back end and for the customer.
Cons
Pricing. It would be nice to have an up to date pricing. It remembers some prices, but it seems it remembers the wrong ones.
Response from Jobbox Software
Thanks for taking the time to review us Gail, we appreciate of the positive feedback.
I spoke to our customer success team about the pricing issue, and they said it would be good to go over your settings with one of our experts. Changing the prices of items, either in inventory, or as a materials add-on to the invoice, should be a fairly simple procedure for anyone with the correct permissions, and those changes will definitely stick.
Please submit a ticket using the "help" button on your SB desktop, and if you like, ask specifically for Scott, who I also spoke with today. We would love to help you resolve this.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Excellent software
Reviewed on 2024-09-30
Pros
Service box is vary easy to navigate and user friendly
Cons
With being the only software I've ever used i cant say there are any Cons
Response from Jobbox Software
Hi Rodney, thanks for the excellent review and the kind words. I must admit, I'm a little confused about the 1/5 star ratings for support and value...those are often our highest ratings. If you have specific concerns please go ahead and share them, or contact us at [email protected]. If it's an error, we would greatly appreciate you making an adjustment.
Thanks for using ServiceBox!
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Happy customer
Reviewed on 2024-11-13
Been a positive change for organization of work orders and billing
Been a positive change for organization of work orders and billing
Pros
As you add time to work orders automatically creates your timesheet.
Cons
You can’t look back at workorders that have been invoiced as a tech it’s nice to look back to see what has been done previously. You can look at work notes in history tab for previous work orders but be nice to see the actual old work order.
Response from Jobbox Software
We really appreciate this Nat thank you, and we're so glad that the work order and timesheet functionalities fit your needs.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Top Tech Communications Corp
Reviewed on 2024-11-14
Pros
The mobile app allows our guys to check and work from anywhere.
Cons
Integration with PO. Does not work well.
Response from Jobbox Software
Hey thanks for this review Greg. We appreciate the kind words. I'll make a note of the PO observation. Have a great week!
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Experience
Reviewed on 2024-11-13
It's a good experience, user friendly and convenient.
It's a good experience, user friendly and convenient.
Pros
Ease to use, tabs are pretty accessible. Good one
Cons
To be honest never had any issue till this date.
Response from Jobbox Software
Thank you so much Sudhanshu, we appreciate the kind words.
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
professional service
Reviewed on 2024-10-30
professional service with further support for a fair price
professional service with further support for a fair price
Pros
professionalism and attention to detail.
Cons
unfortunately no onsite support in another province
Response from Jobbox Software
Hi Maksim, thanks so much for the excellent review. It's true that our technicians don't usually make house calls, but we will always strive to support you within 24 hours, online or over the phone when we receive a ticket. We greatly appreciate you.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome software
Reviewed on 2022-09-22
This software has saved alot of money on printing paper work orders and scheduling the guys. They...
This software has saved alot of money on printing paper work orders and scheduling the guys. They use to have to come in every morning to get paper copies of work orders now they just go straight to the job site assigned to them. They also use to submit manual timesheets Now everything is in the program automatically when they fill our their work orders. We have seen a big increase in billable hours. Alot less down time.
Pros
The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome Saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there. Program has many great features and the support team are awesome at finding solutions for any problem you may have.
Cons
The only things we don't like is that you can view your materials library in the program itself. You have to export it to excel to view your whole library and clean up any items you no longer wish to have in there and then re-import it in Service Box.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Dealing with people at ServiceBox has been very good.
Reviewed on 2018-04-02
Pros
That it developed in Saskatchewan, Canada. Integrates with Canadian taxes, and when there is a question the support team understands the Canadian aspect, which almost non-existent for American developed products.
We can track all the equipment on various sites and attach notes, pictures, and details as it pertains to each individual piece of equipment.
Cons
The check sheets that we developed are not as user friendly as we would like. This might be our own issue that we are not using the software as well as we could but though.
Would like the maintenance scheduling for equipment to be a little more robust, would like to have manufactures check sheets built into the maintenance scheduling so that at certain times of the year different checks are done on that same piece of equipment. Would like to be able to have more than one pic for the identification of a piece of equipment but this might be a little over kill.
In the "to-dos" I would like a date and stamp on each entry that is made. When i send a to-do and they reply it still only gives the original date that the to-do was created. I would like all replies tracked from the person that replied. On that same to-do i would like to be able to send the same to-do to more than one person, this does not happen very often but it would be handy to have this as an option.
Would like to use it to it's full capabilities but that is not necessarily a con on ServiceBox but on me not using it to it's full capabilities.
Response from Jobbox Software
Hi Tim,
Thank you for taking the time to share your experience with ServiceBox. We are happy that you have been able to find value in our software and we are also happy to work with other Canadian businesses.
I have added the items you have suggested to our list of future development items and our team will review them and implement them when possible.
If you have any additional comments or if we can be of further assistance in working with the software, please feel free to contact us.
Your ServiceBox Team
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Box Review
Reviewed on 2020-10-01
Service box and the team have definitely helped us organize our daily schedule and tasks and work...
Service box and the team have definitely helped us organize our daily schedule and tasks and work orders .
We feel like we are in good hands and well supported .
Bravo !!
Pros
The system is easy to use and super practical. Its a super great asset to have in your tool box !
the attachment feature is amazing and allows you to upload and store lots of information in the work orders .Robust system and we have lots of confidence in it .
Cons
The recurring work order feature doesn't necessarily work properly .
If you are using an Iphone -you cant use the zoom feature for the scheduler .
Works great with sage but costly -you are forced to upgrade the sage program yearly and drives the cost to operate the system up considerably
The inventory feature also needs to be better .
The system should allow you to create file folders for job sites .
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Great ideas! Has some workflow conflicts
Reviewed on 2020-09-24
Far less paper waste, no chance of important paperwork getting lost, ticket history to see who made...
Far less paper waste, no chance of important paperwork getting lost, ticket history to see who made changes or last worked on a job. The connection has occasionally been spotty but usually it's fine. It does a great job of coordinating all of the info (which is why the address thing always throws me off lol).
Pros
Automatic iteration, filing, scheduling and organization of work order #s (and the consequent reductions in admin work and paper waste) are awesome.
Cons
There is one issue that requires users to frequently duplicate work and resubmit data that is already in the system:
When I am submitting a quote for tender, there are usually 3-5 contractors(customers) that require pricing but the job site is not going to change! After creating the quote for Customer 1, copying the quote should carry over the job site as well. In general, job sites do not need to be linked to a customer (because civic addresses exist geographically regardless of what business occupies it or what contractor is working on the job.)
Response from Jobbox Software
Hi Jordan,
Thank you for taking the time to write up a review. It is greatly appreciated. I am pleased to hear that you are finding ease with moving away and reducing paperwork! That is excellent.
I just wanted you to know that I have seen your feature request, we are looking into possible ways in order to make it work with our product. If you are ever in need of anything else, please do not hesitate to contact our help desk in order for us to deal with the issue right away.
Have a wonderful day,
Your ServiceBox Team
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellect Product to Use!
Reviewed on 2022-09-22
Overall, we love ServiceBox and all of our tech's find it easy to use. All the information is...
Overall, we love ServiceBox and all of our tech's find it easy to use. All the information is avilable to them once a call is dispatched. The informaiotn is available for any office stuff to look up for customer inquires, etc. Highly recommend product!
Pros
It is very easy to use and we have of our information in one location. Scheduling, work orders, timesheets. use of materials, invoiceing and quotes. Can find information fast and easy for any customer.
Cons
Connecting with QuickBooks Online was a changelle and having issues sync-ing payments with QuickBooks
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Needs to be quicker
Reviewed on 2020-09-24
It is not what we thought it was going to be and does not function how we'd hoped.
It is not what we thought it was going to be and does not function how we'd hoped.
Pros
I like the customization of categories and statuses. Also timesheets.
Cons
I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered.
Response from Jobbox Software
Hi Sara,
Thank you for the review, I appreciate you taking the time to respond to us! I am happy to hear that you're finding ease with our customization and organization for your jobs.
Please report unresponsiveness to our help desk in order for us to assist you as quickly as possible. We have done a lot of work for our customers to help and improve their speed and we do not want to leave anyone behind. We are currently in the process of a redesign and update in order to make our product more user/mobile friendly.
Hope you have a great day,
Your ServiceBox Team
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
I have found Service Box to be quite proficient in my everyday work needs.
Reviewed on 2018-04-02
Pros
Customer history is a big bonus. I can see what has been done so I don't have to go into a job blind
Cons
Navigation needs work. A smoother transition between fields would be nice. Not having to go to scheduler from the main Menu but from the page you are on would be more convenient.
Response from Jobbox Software
Thanks for taking the time to share your thoughts. If you give our team a call at 888 727 4983 we would be happy to get some more information from you as it relates to your comments on the scheduler. The scheduler is visible from all pages and it opens in a separate tab that you can also keep open throughout the day. We are definitely looking to take our customers suggestions so if you let us know how we can improve in more detail that would be great.
Thanks!
Your ServiceBox Team
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ServiceBox is a Great Tool and Syncs with Quickbooks well
Reviewed on 2016-09-07
I have been using ServiceBox for about a year now. It was hard to believe that a software would...
I have been using ServiceBox for about a year now. It was hard to believe that a software would make my job that much easier but once I finally trusted the system I was very happy that we made the decision to go ahead.
I was nervous the first time I had to do a sync with Quickbooks but it has made our business run so much smoother.
Pros
After trying a few different processes, we finally tried ServiceBox and moved to a paperless system. We are able to e-mail all invoices to our clients and between this and the techs having access to everything in the field, we have saved large amounts of time.
Now there is no dual entry for invoices.
It is a brilliant thing to have techs using the system too, communication between everyone is greatly improved
Cons
It would be nice to have a couple of the reports available in Excel not just PDF
Response from Jobbox Software
Hi Jenny,
Thanks for taking the time to share your great experience with ServiceBox. We are so happy to hear how much of a difference it has made in your business.
As per our discussion we have added that request for the report into our future development.
Thanks for your feedback!
Sonya
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Program
Reviewed on 2019-04-03
Pros
Customer support is A++, easy to log hours with check in and check out feature, uploading photos to work orders is easy.
Cons
Sometimes need to restart app to upload photos. Laggy and crashes from time to time.
Response from Jobbox Software
We are currently working on a re design of the app to make it more user friendly and to add in additional features. Thanks for your feedback we will make sure that these things are looked at.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to manage time and material.
Reviewed on 2018-03-30
More time spent working and less time on paper work
More time spent working and less time on paper work
Pros
Having the time sheet updated based on work orders. Our previous system would require us to enter job site details for all forms like time sheet, gas permit, check sheets. Now all forms are linked to the job site so we don't waste time entering the same info multiple times
Cons
Entering material from inventory isn't very efficient for big jobs. Having a list of fittings for each category ( copper, ABS, black iron ). Then a plus or minus beside each. I don't like it when i finish entering one item hit finish then you go back to the top of the screen just to scroll all the way back to the bottom of the list and the process keeps repeating
Response from Jobbox Software
Good Morning Brendan,
Thank you for taking the time to fill this out and we are happy that ServiceBox has provided you with the opportunity to work more and focus on paper work less.
I have taken your comments on entering materials for large jobs and sent it off to our development team so that they can see about finding a way to make that area work better for you. Your feedback is always welcome as it helps us continuously improve the system.
Have a great day!
Sonya
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2020-09-25
Efficiency of payroll, invoices and collections have significantly increased
Efficiency of payroll, invoices and collections have significantly increased
Pros
Ease of use and implementation to our field and office users
Cons
Some issues with glitching on mobile platform (on occasion) needs some additional features
Response from Jobbox Software
Hi Jeff,
Thanks for taking the time to share your experience with us here. We are glad to hear that you are finding ease in use between your fields techs and office admin.
If there are any glitches at anytime, please immediately let us know by hitting the feedback button. If there is anything else we can continue to improve on, please don't hesitate to let us know.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great cloud software
Reviewed on 2022-10-07
It keeps everyone more productive, accountable, and organized
It keeps everyone more productive, accountable, and organized
Pros
The customizations are helpful, you can edit the setup as much as you need to
Cons
There is not really any negatives, it's a good product
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
positive review
Reviewed on 2016-09-06
fairly simple (which for me is good), good search qualities, good customer support, I don't know...
fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value
Pros
search functions, good customer support, fairly simple
Cons
bogs down, some of the dispatch features could be streamlined if the customer using it has a more rapid need, while search functions are good, they could be expanded for other fields
Response from Jobbox Software
Hi Lorilee,
Thanks for taking the time and reviewing ServiceBox. Further to our conversation we have additional search criteria that we have added and as we have put into our future development the request you made. As we begin working on this we will be in touch with you.
As for the bogging down, optimisation is happening in the system and we trust that you will see a difference in the system in the coming days.
If you have anything else, we would love to hear from you so please e-mail me any other questions and we would be happy to work with you.
Enjoy your day!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
it works very well for our needs in the service industry.
Reviewed on 2018-03-30
Pros
We like the fact that we can create a invoice directly in Quickbooks off of the work order. it is very easy for the engineers to get the pdf files needed to complete the work order and easy to attach the signed document back to the work order.
Cons
It makes it hard for our operations manager because he has to input the work orders on outlook so everyone else in the company can see what their schedule is.
Response from Jobbox Software
Hi Josh,
Thank you for taking the time to share how ServiceBox has been working for your business. We are happy to hear that it has been a beneficial change for you.
I will get in touch with your operations team as there are ways to make the scheduler viewable to others on your team and perhaps we need to change the settings for your team.
Hope you have a great day!
Your ServiceBox Team
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Easy to use and very organized
Reviewed on 2018-04-02
Pros
Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.
Cons
I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.
Response from Jobbox Software
Hi Michael,
It is great to hear that ServiceBox is easy to use and has helped with the organization of your business.
There are some permissions around entering time but I believe we might need to update this to meet your needs. I have submitted your comments to our development team. They are constantly reviewing the list of customer requests to upgrade ServiceBox.
Thank you for your patience and your feedback as we continue to make a product that brings you value.
Have a great day!
Your ServiceBox Team