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111 Reviews
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to manage time and material.
Reviewed on 3/30/2018
More time spent working and less time on paper work
Pros
Having the time sheet updated based on work orders. Our previous system would require us to enter job site details for all forms like time sheet, gas permit, check sheets. Now all forms are linked to the job site so we don't waste time entering the same info multiple times
Cons
Entering material from inventory isn't very efficient for big jobs. Having a list of fittings for each category ( copper, ABS, black iron ). Then a plus or minus beside each. I don't like it when i finish entering one item hit finish then you go back to the top of the screen just to scroll all the way back to the bottom of the list and the process keeps repeating
Response from Jobbox Software
Good Morning Brendan,
Thank you for taking the time to fill this out and we are happy that ServiceBox has provided you with the opportunity to work more and focus on paper work less.
I have taken your comments on entering materials for large jobs and sent it off to our development team so that they can see about finding a way to make that area work better for you. Your feedback is always welcome as it helps us continuously improve the system.
Have a great day!
Sonya
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Dealing with people at ServiceBox has been very good.
Reviewed on 4/2/2018
Pros
That it developed in Saskatchewan, Canada. Integrates with Canadian taxes, and when there is a question the support team understands the Canadian aspect, which almost non-existent for American developed products.
We can track all the equipment on various sites and attach notes, pictures, and details as it pertains to each individual piece of equipment.
Cons
The check sheets that we developed are not as user friendly as we would like. This might be our own issue that we are not using the software as well as we could but though.
Would like the maintenance scheduling for equipment to be a little more robust, would like to have manufactures check sheets built into the maintenance scheduling so that at certain times of the year different checks are done on that same piece of equipment. Would like to be able to have more than one pic for the identification of a piece of equipment but this might be a little over kill.
In the "to-dos" I would like a date and stamp on each entry that is made. When i send a to-do and they reply it still only gives the original date that the to-do was created. I would like all replies tracked from the person that replied. On that same to-do i would like to be able to send the same to-do to more than one person, this does not happen very often but it would be handy to have this as an option.
Would like to use it to it's full capabilities but that is not necessarily a con on ServiceBox but on me not using it to it's full capabilities.
Response from Jobbox Software
Hi Tim,
Thank you for taking the time to share your experience with ServiceBox. We are happy that you have been able to find value in our software and we are also happy to work with other Canadian businesses.
I have added the items you have suggested to our list of future development items and our team will review them and implement them when possible.
If you have any additional comments or if we can be of further assistance in working with the software, please feel free to contact us.
Your ServiceBox Team
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Not so great for android users
Reviewed on 10/2/2020
Its good on most days, just wish the app was more optimized for android users.
Pros
The software works perfectly most of the time on my iPhone 6. Clocking in and out and just maneuvering around is quick on iPhone. I do not use this app for much other than clocking in and out of work orders and adding photos to benchsheets.
Cons
Doesn't work so great for android. Note 20 ultra is much much slower than an iPhone 6 in comparison in all aspects of the software. The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force close and restart the app.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Box Review
Reviewed on 10/1/2020
Service box and the team have definitely helped us organize our daily schedule and tasks and work orders .
We feel like we are in good hands and well supported .
Bravo !!
Pros
The system is easy to use and super practical. Its a super great asset to have in your tool box !
the attachment feature is amazing and allows you to upload and store lots of information in the work orders .Robust system and we have lots of confidence in it .
Cons
The recurring work order feature doesn't necessarily work properly .
If you are using an Iphone -you cant use the zoom feature for the scheduler .
Works great with sage but costly -you are forced to upgrade the sage program yearly and drives the cost to operate the system up considerably
The inventory feature also needs to be better .
The system should allow you to create file folders for job sites .
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
ServiceBox has helped us streamline our company to perform our jobs more efficiently.
Reviewed on 4/2/2018
Pros
It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.
Cons
It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office.
We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas.
The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers.
Response from Jobbox Software
Hi Kelsey,
Thank you for taking the time to submit your review for ServiceBox.
Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things.
When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system.
When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you.
Hope you have a great day and look forward to connecting with you soon!
Your ServiceBox Team
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Best choice for a Canadian based company
Reviewed on 3/28/2018
Pros
After trying a couple of US based service software programs with no success we found ServiceBox and it's been working great. Service Box syncs wonderfully with our Quickbooks (Canadian desktop version), we didn't experience any of the tax integration issues that we had with the US companies. The support team response is very quick, and often they will follow up by both email and phone. The software is simple and intuitive; our technicians picked it up with very minimal training. It has been very convenient for both office staff and techs to have the clients historical data at their fingertips. With the ability to add pictures, create maintenance lists and record timesheets we have become entirely paperless - and all data is updated in real time so we are able to operate more efficiently!
Cons
Some improvements that we would like to see: more options for reporting (or more custom reports), a fully functional app (where all SB tasks can be performed from within the app), a redesign of the scheduler (adding a search and/or sort function, increasing size of display for the work orders that are in queue, ability to see to dos that are attached to the work order)
Response from Jobbox Software
Hi Neysa,
Thank you for taking the time to review ServiceBox and share your comments with us. We are happy to hear that the system has been working great for you and was easy to get started with.
I have taken all of your comments and sent them off to our development team so that they can use them as they continue to work in the system. It is through feedback like this that we are able to grow and continue to meet the needs of your business so thank you!
Have a wonderful day!
Your ServiceBox Team
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
User friendly and they were able to customize it to our needs
Reviewed on 12/13/2016
Here are some reviews from our employees who use Service Box everyday;
-Haven't had any issues.
-Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don't think the program is bad, it just needs some adjustments.
-I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet.
-It's easy to use. No problems at all
-Always glitchy on phone app , very user friendly via computer/laptop
- I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it!
-Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it.
-I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good.
-Haven't had any issues
-It's been a helpful tool
-Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10
-I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company.
Response from Jobbox Software
Jennifer,
Thank you so much for taking the time to provide us so much feedback from your company. There were so many things in here to address and it was great to speak with you to understand more in detail your needs. Some of these items have been added to our list of future developments and thankfully some we were able to show you how the system could already meet your needs.
We thank you for your continued support and we look forward to continuing to work with you.
Your ServiceBox Team!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent in person help which went for beyond what we expected.
Reviewed on 3/27/2018
Ease of use and integration with accounting software used by our company
Pros
The features are constantly being upgraded and improved in consultation with industry users.
Cons
A few too many areas to access for needed answers to questions. A novice to applications would have possible problems in following steps required.
Response from Jobbox Software
Hi Gero,
Thank you for taking the time to review ServiceBox and we are happy that you have been able to see the improvements that our developers are constantly doing to make it work even better!
We would be interested in clarifying and getting some additional information from you on how we can make it easier to find the answers for you in one area. If you would let us know how we can do that it would be most appreciated.
Thanks,
Your ServiceBox Team
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
GOOD SYSTEM
Reviewed on 12/12/2016
I STARTED TO USE THE SYSTEM WITHOUT ANY TUTORIAL AND IT WAS EASY TO LEARN, HIGHLY INTUITIVE AND WITH FEW "QUIRKS" THAT I COULD FINE...I LOOK FORWARD TO THE ADDITION OF A LIVE INVENTORY, LINKED TO THE USAGE REPORTS (WORK ORDERS) THAT ARE CREATED
Pros
EASY TO USE
Cons
SIGNING IN IF YOU LOSE YOUR PASSWORD
Response from Jobbox Software
Hello Derrick,
Thank you once again for taking the time to complete this review. It was great to connect with you after you submitted this review. We appreciate your comments and are so happy that the system is working so well for you and allowing your company to be so much more efficient.
I would like to clarify that after speaking with you that your advice on being more Canadian is really a note for us to keep in mind as we do future development, but that you are very happy with the software.
Also, we will look into ways to reset your password not using e-mail to make your life even easier. I know how many passwords we have and understand that the easier the better.
Have a great day!
Your ServiceBox Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best service software on the market
Reviewed on 6/19/2019
Our company tried a few different service software programs and couldn't find one that fit our business needs. With Servicebox having such great flexibility we were able to customize the program and reports to our specific needs. Also, the onboarding and tech support from Servicebox was great with them giving as much time as needed to get you operating comfortably. Strongly recommend the program.
Pros
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares. Very easy for techs in the field to learn the app. Significantly reduced dispatching and invoicing workload.
Cons
Search function is somewhat inconsistent when looking for past invoices or work orders. Also, if you leave a work order without hitting the save button it deletes it and you have to do it over again. A save reminder would be nice for field techs using the app.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Honest review
Reviewed on 9/29/2020
The software is great for companies just starting out and is very easy to implement into an existing business. The cost is great. I do feel like it is something that as a company grows it will outgrow the software
Pros
The cost and ease of use. It was very easy to implement into the company. The apps are great also.
Cons
I wish there was more reporting option like sales per techs, daily ticket values, etc.. I would be willing to pay extra for these
Response from Jobbox Software
Hi Matt,
Thank you for the review. We are happy to hear that the cost and ease of our product has been of great service to you. If there are things that you would want to adjust or tweak with your ServiceBox, we can definitely message you or vice-versa using our feedback button in order to help improve your experience. I have passed your idea and information to our development team and we will get in contact with you shortly.
Have a wonderful day,
Your ServiceBox Team
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
All in one package for any Service business
Reviewed on 12/12/2016
This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.
Pros
Its flexibility
Cons
When updates are done with the system and it affects and changes system and glitches following day.
Response from Jobbox Software
Hi Scott,
Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business.
We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company.
Thanks again for your time in completing this review.
Your ServiceBox Team
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Easy to use and very organized
Reviewed on 4/2/2018
Pros
Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.
Cons
I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.
Response from Jobbox Software
Hi Michael,
It is great to hear that ServiceBox is easy to use and has helped with the organization of your business.
There are some permissions around entering time but I believe we might need to update this to meet your needs. I have submitted your comments to our development team. They are constantly reviewing the list of customer requests to upgrade ServiceBox.
Thank you for your patience and your feedback as we continue to make a product that brings you value.
Have a great day!
Your ServiceBox Team
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great program easy to go paperless with it.
Reviewed on 3/29/2018
Pros
I like that we are able to access work orders at anytime and there is no human error of loosing papers anymore. I also like how we are able to input our own checklists.
Cons
There are a few bugs in the program. Such as when I have a workorder open and I go out of the app it automatically closes the workorder and I have to re open it.
Response from Jobbox Software
Hi Kaelan,
We appreciate you taking the time to share your experience with ServiceBox, thank you!
I have passed along your comments on the app closing to our development team so they can get that looked after for you. If there are things like this that you notice, please feel free to use the feedback area of the system (you can find it on the main menu page) and let our team know about this so they can get it addressed asap.
Have a great day!
Your ServiceBox Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Service box review
Reviewed on 9/24/2020
Pros
Makes timesheets easy to manage
Easy too find job descriptions and leave notes for the next person to use
Cons
Hard to find material sometimes
Hit the check in or out and the submit button sometimes don’t respond and sits in loading
Response from Jobbox Software
Hi Clayton,
Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features.
Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best product so far
Reviewed on 10/12/2016
We have used many scheduling and dispatching softwares. This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.
Response from Jobbox Software
Good Morning Matthew,
Thank you for taking the time to complete this review and share your experience with ServiceBox. We trust that you will continue to see a benefit with ServiceBox and if you need anything else, don't hesitate to give us a call.
Your ServiceBox Team
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Some bugs and occasional crashing but good
Reviewed on 4/2/2018
Pros
Easy to navigate with simplified tabs and I like that i can see what jobs have not been started or people cant get to.
Cons
No offline support for areas with no cellular signal. App is leggy and some data gets lost id ctashed
Response from Jobbox Software
Hi Kyle,
Thanks for taking the time to share your experience with ServiceBox. I am sorry to hear that you have dealt with crashing as this is something our team has worked hard to avoid.
Our team is working on developing the offline mode for the app so in the future this will help when you are in areas with no cellular service.
We will follow up with you to find out if this is happening at a specific time or instance and something that we need to resolve.
Look forward to connecting with you soon!
Your ServiceBox Team
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
It is nice to be able to have everything in one place where everyone can access and share data.
Reviewed on 3/29/2018
Pros
There is a lot of information that can be shared and tracked easily by multiple people. You are also able to upload and download data in pdf form.
Cons
We are not able to link our QuickBooks account in order to generate quotes and invoices. That would be great!
Response from Jobbox Software
Hi Mya,
Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you.
Quickbooks can definitely be linked for you to be able to export your invoices to accounting. I will be in contact with you to schedule a time when we can meet and get that looked after for you.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Support
Reviewed on 9/24/2020
The people I have taled to have been great. They always seem happy to help me with any stupid questions I have.
Pros
The software does everything I need it to . It seems like a product that will scale with me as I grow.
Cons
Like anything computer the learning curve is hard for me but the support I received from the guys on the phone was exceptional.
Response from Jobbox Software
Hi Mike,
Thank you for taking the time to make a review for us, we greatly appreciate it! We are very happy to hear that you have gotten satisfaction from not only our product but support team. All of us here at ServiceBox take pride in our ability to help you and your company grow. If you have any needs that are not met or ideas to improve our product for you, please do not hesitate to click our feedback button at the bottom of your ServiceBox page.
Have a wonderful day,
Your ServiceBox Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Top notch
Reviewed on 10/13/2022
Pros
Love the quoting format, timesheets, ease of operating. Support
Cons
I HAVE NO COMPLAINTS. Would recommend this to any company
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
TTCC
Reviewed on 9/24/2020
I currently looking for different software
Pros
It is Canadian and less expensive and works with Sage 50
Cons
How it works and integrates with Sage 50
Response from Jobbox Software
Hi Greg,
Thanks for taking the time to share your experience with us here. If you would like to share with us about anything else in your journey of finding the right software, we would be happy to hear.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 3/28/2018
Pros
It has basically everything we need to make our business flow perfectly.
The mobile app is great for on the road.
Cons
Nothing so far.
Could use an email/text alert to customers regarding their upcoming appointments (a week and day before in advance) but I believe Service Box will be adding this feature in the future.
Response from Jobbox Software
Hi Amy,
We are happy to have your team onboard and so good to hear that everything, including the app has been working great for your business.
We do have an "En-Route" feature that you can use to tell customers that you are on your way to the job and you could use it a day before as the flexibility of ServiceBox allows you to use the feature in different ways. If you would like additional information on setting this up, please contact our support team using the feedback section in ServiceBox and they will be happy to show you how to do that.
Have a great day and we look forward to continuing to work with you.
Your ServiceBox Team
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great cloud software
Reviewed on 10/7/2022
It keeps everyone more productive, accountable, and organized
Pros
The customizations are helpful, you can edit the setup as much as you need to
Cons
There is not really any negatives, it's a good product
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Exceptional service, Easy to use software
Reviewed on 3/27/2018
Pros
Everything from invoicing, quoting, dispatching all in one place. Connects with accounting software.
Cons
Nothing at this time.
ServiceBox is very quick to respond to issues.
Response from Jobbox Software
Hi Brent,
It has been great working with you so far and we are happy that the system has been a success for you. If you do have any questions, you know how to reach us!
Thanks,
Your ServiceBox Team
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
peter's review
Reviewed on 9/29/2020
very good
Pros
easily find information based on multiple inputs
Cons
some items re hard to find, for example, changing client information once it has been set up
