ADP Workforce Now Reviews

dependable, but always there. As long as you are not in the general support services line (which is poor) the business level service support is timely.

way too complicated. Not pure SaaS and is a mainframe type system.

The ADP Workforce Now features most frequently used by my company were the ADP report and payroll functionality. The report feature was helpful for determining the health of my department's budget. We could quickly gather essential data to determine whether we were on track or on budget. Payroll was easy to process and ensured our workers got paid on time, which is a major plus in my opinion. These features made managing and understanding all our people's data significantly easier.

Overall, the customer service was definitely delayed with responding at time. Some of the pricing was a bit higher than I had anticipated.

However, I did find that the platform was a bit difficult to customize. There were definitely some customizations I had in mind that I simply couldn't do, which was a huge bummer. The platform has the potential to be extremely versatile, but it seemed like some of its features were really built with smaller businesses in mind. I think this is one feature of ADP Workforce Now that could definitely use improvement.

It is very intuitive and the implementation process is thorough and accurate. The reporting module is outstanding with already written reports to creating your own. The communication from ADP is second to none.

There was some misunderstanding during implementation but easily resolved. I don't like that the benefits module is a 2nd phase as opposed to rolling out with the payroll module. It will require a 2nd go round of payroll auditing.

I find it very easy to update employee profiles and upload documents.

The function to send employee the initial setup email sometimes does not happen smoothly.

It makes it easy to check out your pay stub a few days in advance. Helping in case there was any discrepancy in pay, hours or vacation time.

Occasionally there can be issues signing in or random maintenance hours occuring on pay days

Ease of use. Very intuitive system and it was simple and put together well.

Waiting on the phone for customer service help. Hours on end I'd spent waiting for someone to pick up the phone or return a call.

The UI is simple and clean. Most menus are organized in a way that seems intuitive, like where to find calendars for PTO or time clock function. It's definitely one of the most popular timesheet and payroll software out there.

For non-salary employees, it used to be hard to find the place where to clock-in and clock-out. This has definitely cleaned up over time and now in a more prominent place.

I remember signing up for benefits through ADP for the next year and the W9 part is confusing. It steps you through with questions rather than filling out the form, then puts in the answers for you. I accidentally claimed too much and didn't get federal taxes taken out and had to add in extra money to make up for it.

The software provides a straightforward and intuitive navigation system, making it effortless for users to move through its features.

Over the past few years, I've become quite familiar with ADP Workforce Now. After spending time learning the ins and outs of the platform, I can honestly say that I haven't encountered any aspects that I dislike. It has proven to be a reliable and efficient tool for managing workforce processes.

I love the ease of access when it comes to having all my financial information on one platform. I'm able to view my retirement account, as well as confirm my hours & pay all within one app. It is also convenient to have my W-2 information so readily available & I often use the app to check my PTO balance. I love the whole self service concept and not having to contact human resources for things I can just do by myself on this app

I would like to be able to log my own hours in addition to my manager logging my hours in order to compare the hours & make any corrections right away.