Sprinklr Reviews

I like that this program allows you to create different captions based on what platform you are going to use. Unlike with other platforms for scheduling, I do not need to copy and paste. Instead, I can customize each caption while posting.

I found this platform a little harder to grasp at first. It has a lot of functionality, however, that functionality is a little overwhelming when first implementing the software.

This is the best SMMS product that I know of on the market, I have been in social professional for nearly 9 years. It's great for social listening insights, community management, reporting, and publishing.

I wish there was an Airtable integration for those not in the Sprinklr environment. Because of the cost we can't have everyone in it .

I like the research and insight features. It helps me understand my audience and come up easily with solutions.

Don't really like the social media manager interface, it's not intuitive. Customer service is also veeeery slow.

Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.

Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.

I liked the user interface but the modules are pretty expensive.

Too expensive and bugs take a lot of time to solve.

I have been using Sprinklr for years and it is a great tool to use if you have multiple accounts to manage. I also really enjoy the analytics part of this software.

Sometimes this software is hard to navigate.

Sprinklr is a great tool for publishing and monitoring social content, easy to schedule, create dashboards for analytics and use for multiple brands

There are some gaps in the platform that aren't available as social platforms updated, we cannot access Reels data or scheduling due to API issues, it is the most critical part of our business now that we moved to this medium

They are always making improvements and providing webinars to help with newest features. When the new features are rolled out, they are always set up to be easy to use.

You would really need to pay the top dollar to get what will work best on both marketing and customer care ends.

Sprinklr has been an absolute game changer for us. We literally have hundreds of different social media accounts and it was an absolute nightmare to try and track them all and get analytics on them before we got Sprinklr. Sprinklr was definitely one of, if not the most expensive products we looked at, but it also was definitely the best option for us.

It is pricey, but it is because it can do things that no other product can, so even this con makes it still worth it.

Mostly easy to use, incredibly in depth analytics and reporting, robust feature set across all social networks.

It does so much it can get overwhelming. It does require some training to really become an advanced user.

The best feature of Sprinklr is easy access to all of our buys and creative assets for each Paid Social campaign. It also allows for seamless collaboration between us as a media agency, our creative agency, and the clients.

The biggest challenge with this software is the learning curve for onboarding, as well as the challenges around determining what party is responsible for each aspect of the campaign. However, most of these issues have been resolved over time.

I login to this program daily to respond to all social media Monitoring. This program makes life so easy to respond to user reviews.

Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.

My client requested Sprinklr to manage their social media. I liked that we could give clients limited access to the social accounts without giving them access to the actual social platform

I didn’t like that the platform couldn’t do much more than we could do in the platform

It's ease of use! The ability to use tabs to separate different pages I need to moderate.

Hotkeys would be nice to have when using for moderation.

Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.

Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.

Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.

You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.

We have enjoyed using Sprinklr for our social media needs and it definitely has great insight that helps us.

The ability to make one post that will seamlessly connect to multiple platforms is great. I like having them all connected.

I did not like the experience I had with customer service. Had some issues getting it to work with instagram and waited for help through e-mail.