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Here's our list of apps for Contact Centre Quality Assurance Software. Filters help you narrow down the results to find exactly what you’re looking for.
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Read more about Qualtrics CustomerXM
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation.
Read more about Zoho Desk
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Read more about Five9
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.
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Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.
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With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction
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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.
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Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
Read more about Call Center Studio
Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.
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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
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Work&Track Mobile is designed for all companies with employees or subcontracted collaborators that perform an important part of their work out of the company's headquarters: service companies, logistics, energy & utilities, infrastructures, and facilities.
Read more about Work&Track Mobile
Stella Connect by Medallia is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.
Read more about Stella Connect
Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call
Read more about Balto
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
Read more about inConcert Omnichannel Contact Center
CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.
Read more about Eureka
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.
Read more about LiveCaller
Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time.
Read more about Observe.AI
Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communic...
Read more about Twilio Flex
Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to...
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Castel Detect LIVE is a voice recognition solution which helps firms of all sizes manage contact center speech analytics with alerts, reminders, scripting and call scoring. The platform allows users to regulate quality assurance via live calls analysis, post-call audits, and data-driven feedback.
Read more about Castel Detect Live
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.
Read more about Prodigal
Expertflow Contact Center integrates voice, chat, video, web & social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.
Read more about Expertflow Contact Center
Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.
Read more about mySQM Customer Service QA
Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.
Read more about Verint Forecasting and Scheduling
HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.
Read more about HGS Agent X
Flip's automated CS voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues.
Read more about RedRoute
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