---
description: Page 5 - Free software list of top Call Centre Software providers and applications. The best tools at a glance for a quick and well-founded software selection. Filter by price model, features, user ratings, and more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Page 5 - Call Centre Software - Top Tools & Providers | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) > [Page 5](https://www.getapp.ca/directory/275/call-center/software?page=5)

# Call Centre Software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [Quiq](https://www.getapp.ca/software/109689/quiq-messaging) — 4.5/5 (37 reviews) — Business messaging solution - SMS, FB Messenger, Kik, \& Chat
2. [VirtualPBX](https://www.getapp.ca/software/1127/virtual-pbx) — 4.7/5 (36 reviews) — Trusted VoIP for any office, anywhere.
3. [Channels](https://www.getapp.ca/software/102347/crazycall) — 4.8/5 (36 reviews) — Power up your customer service
4. [User.com](https://www.getapp.ca/software/104019/user) — 4.6/5 (36 reviews) — The engine of growth. An all in one solution for user data.
5. [ClearTouch Operator](https://www.getapp.ca/software/2055543/cleartouch-operator) — 4.6/5 (36 reviews) — Cloud Contact Center Platform Provider
6. [Freshcaller](https://www.getapp.ca/software/108817/freshcaller) — 4.0/5 (35 reviews) — Modern Phone System for customer support \& sales
7. [Aloware](https://www.getapp.ca/software/118987/aloware) — 4.1/5 (34 reviews) — so much more than just a sales dialer
8. [MaxContact](https://www.getapp.ca/software/2039855/maxcontact) — 4.7/5 (33 reviews) — AI-powered customer engagement platform
9. [Callture](https://www.getapp.ca/software/2324/pbx) — 4.8/5 (32 reviews) — Virtual PBX software for small to medium businesses
10. [CloudAgent](https://www.getapp.ca/software/101069/cloudagent) — 4.5/5 (32 reviews) — Inbound, outbound \& blended cloud contact center
11. [Oracle B2C Service](https://www.getapp.ca/software/101095/oracle-rightnow-contact-center-experience) — 4.5/5 (32 reviews) — Cloud-based, multi-channel contact center platform
12. [ServiceOS](https://www.getapp.ca/software/2057183/serviceos) — 5.0/5 (32 reviews) — Field service management solution
13. [LiveVox](https://www.getapp.ca/software/2058150/livevox) — 4.7/5 (32 reviews) — Contact center platform
14. [NUACOM](https://www.getapp.ca/software/113819/nuacom) — 4.8/5 (30 reviews) — All-in-one Cloud Phone System for SMBs
15. [IFS Cloud](https://www.getapp.ca/software/117443/ifs-applications) — 3.9/5 (30 reviews) — IFS Cloud is a composable enterprise software application.
16. [Voiso](https://www.getapp.ca/software/133847/voiso) — 4.7/5 (30 reviews) — AI-first contact center software to drive your growth
17. [Helpshift](https://www.getapp.ca/software/102163/helpshift) — 3.9/5 (29 reviews) — Digital customer service platform and ticketing system
18. [MAXvoice](https://www.getapp.ca/software/132083/maxvoice) — 4.9/5 (29 reviews) — Communication tool that connects teams via voice calling
19. [eTollFree](https://www.getapp.ca/software/2058523/etollfree) — 4.6/5 (29 reviews) — Predictive dialer software for call centers
20. [FocalScope](https://www.getapp.ca/software/2052707/focalscope-1) — 5.0/5 (28 reviews) — Call center management software
21. [VCC Live](https://www.getapp.ca/software/112247/vcc-live) — 4.7/5 (27 reviews) — All-in-one Cloud Contact Center Software
22. [Dialer360](https://www.getapp.ca/software/114323/dialer360) — 4.7/5 (27 reviews) — Call center dialer software
23. [QueueMetrics](https://www.getapp.ca/software/2080942/queuemetrics) — 4.7/5 (27 reviews) — Call center management software
24. [CallFire](https://www.getapp.ca/software/91630/callfire) — 4.3/5 (26 reviews) — Telephony and call center app
25. [Ytel](https://www.getapp.ca/software/104729/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Awarded Outbound Contact Center Software (24/7 U.S. Support)

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## Related Categories

- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

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