---
description: Page 2 - Free software list of top Call Centre Software providers and applications. The best tools at a glance for a quick and well-founded software selection. Filter by price model, features, user ratings, and more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Page 2 - Call Centre Software - Top Tools & Providers | GetApp Canada 2026
---

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# Call Centre Software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [CXone Mpower](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
2. [ActivTrak](https://www.getapp.ca/software/110667/activtrak) — 4.5/5 (577 reviews) — Cloud-based platform for managing workforce intelligence
3. [Dialpad](https://www.getapp.ca/software/103849/dialpad-sell) — 4.2/5 (562 reviews) — Cloud communications system for enterprise businesses
4. [Agile CRM](https://www.getapp.ca/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
5. [Twilio](https://www.getapp.ca/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) — Build, Scale, and Operate Customized Communication Solutions
6. [HubSpot Sales Hub](https://www.getapp.ca/software/101107/hubspot-saleshub) — 4.5/5 (497 reviews) — Freemium email productivity \& tracking for sales teams
7. [Five9](https://www.getapp.ca/software/91276/five9) — 4.2/5 (481 reviews) — Cloud contact and call center software
8. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) — AI virtual agent for call center automation
9. [Vonage Business Communications](https://www.getapp.ca/software/102429/vonage-business) — 4.0/5 (320 reviews) — Cloud-based business VoIP phone service
10. [Kixie PowerCall](https://www.getapp.ca/software/104961/kixie) — 4.6/5 (293 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
11. [MiVoice Business Solution](https://www.getapp.ca/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries
12. [CloudTalk](https://www.getapp.ca/software/114835/cloudtalk) — 4.4/5 (268 reviews) — Cloud-based call center software for sales and support teams
13. [Calabrio ONE](https://www.getapp.ca/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) — Comprehensive performance software for contact centers
14. [Genesys Cloud CX](https://www.getapp.ca/software/104597/genesys-cloud) — 4.3/5 (262 reviews) — AI-enabled experience orchestration platform
15. [XM for Customer Experience](https://www.getapp.ca/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Customer experience management (CXM) platform
16. [RingCX](https://www.getapp.ca/software/105435/ringcentral-contact-centre) — 4.2/5 (253 reviews) — AI-powered contact center
17. [CallHub](https://www.getapp.ca/software/104345/callhub) — 4.4/5 (248 reviews) — The best all-in-one campaigning and organizing platform.
18. [Zoom Phone](https://www.getapp.ca/software/2069748/zoom-phone) — 4.5/5 (243 reviews) — Cloud-based business phone system
19. [PhoneBurner](https://www.getapp.ca/software/102341/phoneburner) — 4.8/5 (176 reviews) — Power dialer \& outbound sales acceleration software for SMBs
20. [LogMeIn Rescue](https://www.getapp.ca/software/91045/logmein-rescue) — 4.6/5 (163 reviews) — Remote support for helpdesks, call centers and organizations
21. [TenFold](https://www.getapp.ca/software/104701/tenfold-sales-dialer) — 4.7/5 (143 reviews) — Have better customer conversations
22. [UJET](https://www.getapp.ca/software/110527/ujet) — 4.6/5 (140 reviews) — Customer interaction \& support platform with CRM integration
23. [Gladly](https://www.getapp.ca/software/106673/gladly) — 4.8/5 (139 reviews) — Cloud-based customer service platform
24. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (136 reviews) — Cloud-based, all-in-one predictive dialer for outbound sales
25. [Acefone](https://www.getapp.ca/software/2039647/acefone) — 4.6/5 (135 reviews) — VoIP Phone Service trusted by modern businesses

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## Related Categories

- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

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