---
description: View GetApp's list to see the best-rated Open source Call Centre Software. We provide Canada business users free, in-depth and specific guidance on the best software type for their business. Our user-friendly interactive tool allows you to filter by price, features, and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Open source Call Centre Software - Prices & Reviews - GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Open Source Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.ca/directory/275/call-center/software

> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [VICIdial](https://www.getapp.ca/software/110383/vicidial) — 4.7/5 (264 reviews) — Open source call center software with predictive dialer
2. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
3. [Amazon Connect](https://www.getapp.ca/software/2057092/amazon-connect) — 4.5/5 (92 reviews) — Scalable Omnichannel Contact Center Solution
4. [HiperMe\!](https://www.getapp.ca/software/2072531/hiperme) — 4.8/5 (10 reviews) — Unified communications and contact center platform
5. [SanCCS](https://www.getapp.ca/software/2074443/sanccs) — 5.0/5 (6 reviews) — Attain the Best Call Center Solutions by SAN Softwares.
6. [OMniLeads](https://www.getapp.ca/software/2078048/omnileads) — 4.2/5 (5 reviews) — Open-source contact center tool for customer communication.
7. [Flexydial](https://www.getapp.ca/software/2062751/flexydial) — 4.0/5 (3 reviews) — Dialer management software for midsized to large businesses
8. [PBXact](https://www.getapp.ca/software/103441/freepbx-hosting) — 3.0/5 (2 reviews) — Cloud-hosted, commercially-supported version of FreePBX
9. [Amtelco Contact Center Software](https://www.getapp.ca/software/2082871/amtelco-contact-center-software) — 4.5/5 (2 reviews) — Call center software
10. [MiaRec](https://www.getapp.ca/software/2045983/miarec) — 5.0/5 (1 reviews) — Boost Efficiency. Elevate Experiences. Improve Outcomes.
11. [Vaani](https://www.getapp.ca/software/2052323/vaani) (0 reviews) — Customized Solutions Providing Seamless Customer Experience
12. [CalLite CRM](https://www.getapp.ca/software/2071453/callite-crm) (0 reviews) — CRM software for managing marketing activities
13. [KingAsterisk Contact Center Software](https://www.getapp.ca/software/2081632/kingasterisk-call-center-dialer) (0 reviews) — Contact Center Software Solution \& Vicidial Solutions

## Related Categories

- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)
- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

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