---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp Canada 2026
---

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# Call Centre Software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [Focus Contact Center](https://www.getapp.ca/software/105495/focus-contact-center) — 5.0/5 (4 reviews) — Call \& Contact Center Software Focus Contact Center
2. [CallBlitzer](https://www.getapp.ca/software/106931/callblitzer) — 4.5/5 (4 reviews) — Voice broadcasting platform for political campaigns \& more
3. [Softdial Contact Center](https://www.getapp.ca/software/2056141/softdial-contact-center) — 5.0/5 (4 reviews) — All blended omnichannel CCaaS cloud contact center platform
4. [VoxDesk](https://www.getapp.ca/software/2058472/voxdesk) — 4.3/5 (4 reviews) — Call center software for enhancing customer experience
5. [Voximplant Kit](https://www.getapp.ca/software/2064983/kit-contact-center) — 4.5/5 (4 reviews) — Intelligent cloud contact center for your evolving business
6. [ViaDialog](https://www.getapp.ca/software/2071109/viaflow) — 5.0/5 (4 reviews) — Smart interactions
7. [ConneXio](https://www.getapp.ca/software/134071/telesero) — 5.0/5 (3 reviews) — Cloud-based customer interaction management software
8. [Gnatta](https://www.getapp.ca/software/2000531/gnatta) — 4.7/5 (3 reviews) — Customer engagement tool for omnichannel communication
9. [Daktela](https://www.getapp.ca/software/2047462/daktela) — 4.3/5 (3 reviews) — Call Centre Software for all Business
10. [Streem](https://www.getapp.ca/software/2051026/streem) — 3.7/5 (3 reviews) — Cloud-based AI and AR tool for remote support
11. [iNexus](https://www.getapp.ca/software/2060813/inexus) — 4.3/5 (3 reviews) — Contact center \& predictive dialer solution
12. [Dextr](https://www.getapp.ca/software/2061021/dextr) — 5.0/5 (3 reviews) — Contact center as a service (CCaaS) solution
13. [Pulse](https://www.getapp.ca/software/2068153/pulse-cloud-call-centre) — 3.7/5 (3 reviews) — Comprehensive telecom solutions for businesses of all sizes
14. [Vivocha](https://www.getapp.ca/software/90805/vivocha) — 4.5/5 (2 reviews) — Next Generation Customer Interaction Platform
15. [Callmaker](https://www.getapp.ca/software/104027/callmaker) — 5.0/5 (2 reviews) — Automatic callbacks for website visitors within 25 seconds
16. [Xperience](https://www.getapp.ca/software/105183/xperience) — 5.0/5 (2 reviews) — Cloud-based contact center solution
17. [CafeX Suite](https://www.getapp.ca/software/109945/cafex-meetings) — 5.0/5 (2 reviews) — One-click web, audio \& video collaboration
18. [OneContact CC](https://www.getapp.ca/software/113529/onecontact-cc) — 4.5/5 (2 reviews) — Omni-channel contact center management platform
19. [BounceHelp](https://www.getapp.ca/software/2047484/bouncehelp) — 4.5/5 (2 reviews) — Powerful Callback Widget for Your Website
20. [iPlum](https://www.getapp.ca/software/2047503/iplum) — 5.0/5 (2 reviews) — VoIP app for calls, secure text \& phone tree communication
21. [Audara](https://www.getapp.ca/software/2054984/audara) — 5.0/5 (2 reviews) — AI-Driven Omnichannel Contact Center Platform
22. [Dialics](https://www.getapp.ca/software/2055906/dialics) — 5.0/5 (2 reviews) — Inbound Call Tracking Software
23. [RapportCMS](https://www.getapp.ca/software/2056010/rapportcms) — 5.0/5 (2 reviews) — Complete Call Center Solution
24. [Omnicus](https://www.getapp.ca/software/2063580/omnicus) — 4.5/5 (2 reviews) — Make The Contact Center Your Competitive Advantage
25. [C-Zentrix](https://www.getapp.ca/software/2081535/c-zentrix) — 3.5/5 (2 reviews) — Omnichannel Contact Center with AI, CRM \& Automation

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## Related Categories

- [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

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