---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp Canada 2026
---

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# Call Centre Software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [CxEngage](https://www.getapp.ca/software/111735/lifesize1) — 4.4/5 (91 reviews) — Video, audio \& web conferencing platform
2. [Sprinklr](https://www.getapp.ca/software/100180/sprinklr) — 4.3/5 (90 reviews) — Social media management, analytics \& strategy planning.
3. [Voiptime Cloud](https://www.getapp.ca/software/107301/voiptime-cloud) — 4.8/5 (80 reviews) — Great contact center software for SMB and Enterprises
4. [FluentStream](https://www.getapp.ca/software/103301/fluentstream) — 4.6/5 (71 reviews) — Streamline Your SMB Communication Needs with FluentStream
5. [Kavkom](https://www.getapp.ca/software/2045643/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Predictive dialer and telephony software for telemarketers
6. [Exotel](https://www.getapp.ca/software/2049507/exotel) — 4.3/5 (69 reviews) — Full-stack customer engagement platform-CPaaS, CCaaS,Chat AI
7. [MyOperator](https://www.getapp.ca/software/2050887/myoperator) — 4.2/5 (68 reviews) — Business AI Operator - WhatsApp API and IVR automation
8. [AVOXI](https://www.getapp.ca/software/101045/avoxi-genius) — 4.8/5 (59 reviews) — Hosted business phone system and call center solution
9. [TCN](https://www.getapp.ca/software/115551/tcn) — 4.5/5 (57 reviews) — Cloud-based call center solution
10. [VoIPstudio](https://www.getapp.ca/software/108563/voipstudio) — 4.7/5 (55 reviews) — VoIPstudio: the no-hassle VoIP phone service for business
11. [Call Center Studio](https://www.getapp.ca/software/2037283/call-center-studio) — 4.5/5 (47 reviews) — Pay-as-you-go • Scalable • AI Powered • Better CX
12. [Scorebuddy](https://www.getapp.ca/software/91775/scorebuddy) — 4.5/5 (43 reviews) — All-in-One Quality Management Platform for Contact Centers
13. [SparkTG VCC](https://www.getapp.ca/software/2046666/ivr) — 4.7/5 (42 reviews) — Top Contact Center solution that ensures your business grows
14. [Ultatel Cloud Business Phone System](https://www.getapp.ca/software/2048111/clarity-business-phone-system) — 4.7/5 (41 reviews) — ULTATEL | Phone and Teleommunication Solutions For Business
15. [WeKall](https://www.getapp.ca/software/2068005/wekall) — 4.5/5 (39 reviews) — Cloud-based contact center and telephony AI software
16. [Quiq](https://www.getapp.ca/software/109689/quiq-messaging) — 4.5/5 (37 reviews) — Business messaging solution - SMS, FB Messenger, Kik, \& Chat
17. [VirtualPBX](https://www.getapp.ca/software/1127/virtual-pbx) — 4.7/5 (36 reviews) — Trusted VoIP for any office, anywhere.
18. [Channels](https://www.getapp.ca/software/102347/crazycall) — 4.8/5 (36 reviews) — Power up your customer service
19. [User.com](https://www.getapp.ca/software/104019/user) — 4.6/5 (36 reviews) — The engine of growth. An all in one solution for user data.
20. [ClearTouch Operator](https://www.getapp.ca/software/2055543/cleartouch-operator) — 4.6/5 (36 reviews) — Cloud Contact Center Platform Provider
21. [Freshcaller](https://www.getapp.ca/software/108817/freshcaller) — 4.0/5 (35 reviews) — Modern Phone System for customer support \& sales
22. [Aloware](https://www.getapp.ca/software/118987/aloware) — 4.1/5 (34 reviews) — so much more than just a sales dialer
23. [MaxContact](https://www.getapp.ca/software/2039855/maxcontact) — 4.7/5 (33 reviews) — AI-powered customer engagement platform
24. [Callture](https://www.getapp.ca/software/2324/pbx) — 4.8/5 (32 reviews) — Virtual PBX software for small to medium businesses
25. [CloudAgent](https://www.getapp.ca/software/101069/cloudagent) — 4.5/5 (32 reviews) — Inbound, outbound \& blended cloud contact center

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## Related Categories

- [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

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