---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Free Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [Aircall](https://www.getapp.ca/software/100333/aircall) — 4.2/5 (460 reviews) — AI powered customer communications platform
3. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (224 reviews) — AI-Powered Business Communication for Sales \& Support Teams
4. [VICIdial](https://www.getapp.ca/software/110383/vicidial) — 4.7/5 (265 reviews) — Open source call center software with predictive dialer
5. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
6. [Shelf](https://www.getapp.ca/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
7. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (876 reviews) — 100% cloud phone for startups and SMEs
8. [Webex Suite](https://www.getapp.ca/software/10375/webex) — 4.4/5 (7404 reviews) — One app for everything. And everyone.
9. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4080 reviews) — AI powered customer service across all channels
10. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3439 reviews) — Online helpdesk system and customer service software
11. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
12. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1203 reviews) — RingEX - AI meets trusted communications
13. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (992 reviews) — All in one business management workspace
14. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) — AI powered customer service management platform
15. [CallHippo](https://www.getapp.ca/software/107461/callhippo) — 4.4/5 (682 reviews) — Cloud-based phone system for sales, support \& growing teams
16. [GoTo Connect](https://www.getapp.ca/software/103797/goto-connect) — 4.5/5 (669 reviews) — The first-ever truly unified voice and video solution.
17. [ActivTrak](https://www.getapp.ca/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
18. [NiCE CXone](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
19. [Dialpad](https://www.getapp.ca/software/103849/dialpad-sell) — 4.2/5 (564 reviews) — Cloud communications system for enterprise businesses
20. [Agile CRM](https://www.getapp.ca/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
21. [Twilio](https://www.getapp.ca/software/90610/twilio-communications-platform) — 4.4/5 (503 reviews) — Build, Scale, and Operate Customized Communication Solutions
22. [HubSpot Sales Hub](https://www.getapp.ca/software/101107/hubspot-saleshub) — 4.5/5 (501 reviews) — Freemium email productivity \& tracking for sales teams
23. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) — AI virtual agent for call center automation
24. [Vonage Business Communications](https://www.getapp.ca/software/102429/vonage-business) — 4.0/5 (320 reviews) — Cloud-based business VoIP phone service
25. [Kixie PowerCall](https://www.getapp.ca/software/104961/kixie) — 4.6/5 (295 reviews) — More Connections, Better Conversations. AI-enhanced RevComms

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## Related Categories

- [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

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