---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Free Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (467 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [Aircall](https://www.getapp.ca/software/100333/aircall) — 4.2/5 (465 reviews) — AI powered customer communications platform
3. [VirtualPBX](https://www.getapp.ca/software/1127/virtual-pbx) — 4.7/5 (38 reviews) — One simple plan. Everything included.
4. [Webex Suite](https://www.getapp.ca/software/10375/webex) — 4.4/5 (7410 reviews) — One app for everything. And everyone.
5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4090 reviews) — AI powered customer service across all channels
6. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3470 reviews) — Online helpdesk system and customer service software
7. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2214 reviews) — Customer service software for businesses of all sizes
8. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
9. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) — RingEX - AI meets trusted communications
10. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (1001 reviews) — All in one business management workspace
11. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (884 reviews) — 100% cloud phone for startups and SMEs
12. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (827 reviews) — AI powered customer service management platform
13. [Talkdesk](https://www.getapp.ca/software/100659/talkdesk) — 4.5/5 (733 reviews) — Cloud-based contact center \& customer experience platform
14. [CallHippo](https://www.getapp.ca/software/107461/callhippo) — 4.4/5 (688 reviews) — Cloud-based phone system for sales, support \& growing teams
15. [GoTo Connect](https://www.getapp.ca/software/103797/goto-connect) — 4.5/5 (670 reviews) — The first-ever truly unified voice and video solution.
16. [ActivTrak](https://www.getapp.ca/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
17. [NiCE CXone](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
18. [Dialpad](https://www.getapp.ca/software/103849/dialpad-sell) — 4.2/5 (570 reviews) — The AI-native platform where conversations become action.
19. [Agile CRM](https://www.getapp.ca/software/102073/agile-crm) — 4.1/5 (525 reviews) — Sales and marketing CRM for growing businesses
20. [Twilio](https://www.getapp.ca/software/90610/twilio-communications-platform) — 4.4/5 (507 reviews) — Build, Scale, and Operate Customized Communication Solutions
21. [HubSpot Sales Hub](https://www.getapp.ca/software/101107/hubspot-saleshub) — 4.5/5 (506 reviews) — Freemium email productivity \& tracking for sales teams
22. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) — AI virtual agent for call center automation
23. [Vonage Business Communications](https://www.getapp.ca/software/102429/vonage-business) — 4.0/5 (321 reviews) — Cloud-based business VoIP phone service
24. [Kixie PowerCall](https://www.getapp.ca/software/104961/kixie) — 4.6/5 (295 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
25. [MiVoice Business Solution](https://www.getapp.ca/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries

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## Related Categories

- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Cloud PBX Software](https://www.getapp.ca/directory/1101/cloud-pbx/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

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