Knowledge Management Tools are typically IT systems that store, share, and retrieve information about an organization's people, processes, practices, culture, and content items. Their purpose is to assist employees in identifying and organizing the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customizable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge management software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Such software help enable professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge-sharing software can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, they can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical features of knowledge management solutions are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software. Discover the best knowledge management tool for your business in Canada.
Filter by
Pricing model
Devices supported
Business size
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
Languages
Languages that the product is available in.
Sort by
345 Software options
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers
Read more about Helpjuice
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.
Read more about Confluence
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Read more about JIRA Service Management
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.
Read more about livepro
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.
Read more about Zoho Desk
Elium is the leading European SaaS for sharing knowledge around projects, processes and best practices, helping teams stay aligned and move faster. Available on desktop and mobile app, it integrates perfectly with Slack, Microsoft and Google G-Suite and is suitable for teams of all sizes and scope.
Read more about Elium
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 14-Day free trial, no credit card required
Read more about LiveAgent
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!
Read more about Freshservice
Jolt helps you master storage, distribution, & access to proprietary information. Instantly distribute information to your entire team, specific roles, or just one individual with the click of a button from anywhere. Lower training times & reduce distribution costs & employee churn.
Read more about Jolt
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.
Read more about Connecteam
Caspio is the world’s leading LOW-CODE platform for building online database applications without having to write code.
Read more about Caspio
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.
Read more about Yonyx
Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.
Read more about Bloomfire
Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, and more.
Read more about Document360
MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.
Read more about MangoApps
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.
Read more about Shelf
Powerful knowledge management solution that helps you bring in both crowd-sourced knowledge and content created by the internal team into a central knowledge hub. Promote self-service, enable personalized content discovery, and gain better customer insights. Get started free with your custom domain.
Read more about Bettermode
The frontline "how-to" app for collaborative and connected work at scale.
Read more about SwipeGuide
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for
IT, facilities management, and HR help desks to aid communications
Read more about TOPdesk
We are a web-based documentation platform that enables businesses to build, maintain, and publish excellent product documentation.
Read more about Docsie
The leading knowledge management platform for organizations to share, centralize and discuss internal knowledge.
Read more about BoostHQ
Twine is a cloud-based intranet & collaboration platform which offers forums, polls & surveys, news & blogs, instant messaging, calendars, file manager, & more
Read more about Twine
Galisto is a cloud-based knowledge sharing solution designed to help businesses exchange relevant information & facilitate collaboration across teams. It lets users organize content in entries & subjects according to date & time, as well as merge them permanently or temporarily for overview.
Read more about Galisto
The Lessons Learned Database is a knowledge repository which helps users capture, manage & reuse lessons learned & best practices.
Read more about Lessons Learned Database
High-quality business solutions for internal communication, employee advocacy, and employee engagement are provided by Sociabble.
Read more about Sociabble
Klyck makes it easy to create, organize and share your knowledge, documents, data and more. Find what you need, when you need it.
Read more about Klyck
NotoWare is a cloud-based knowledge management solution designed to help businesses of all sizes manage employee training. NotoWare enables managers to implement new processes and communicate best-practice information to employees across their entire organization.
Read more about NotoWare
Powerful and easy-to-use course builder. Leverage existing content and add your own company-specific workflows and processes. Courses are interactive, will run on any LMS, and can be easily translated to any language.
Read more about The Generator
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor
Read more about Wix
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites
Read more about Microsoft SharePoint
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.
Read more about monday.com
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.
Read more about Zendesk Suite
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.
Read more about Freshdesk
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.
Read more about Notion
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy.
Read more about TeamSupport
Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!
Read more about Bitrix24
Yammer is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Yammer provides a single, secure platform on which companies can share information, resources and business applications
Read more about Yammer
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.
Read more about Salesforce Service Cloud
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
Read more about SolarWinds Service Desk
TalentLMS is the LMS built for success and makes managing and sharing your org’s collective knowledge simple. Create courses easily, and store and organize them in a single, accessible place. Now, your teams are no longer in the dark.
Read more about TalentLMS
Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then automating onboarding and training. Capture every process, policy, and procedure in one place and turn best practices into standard practices.
Read more about Trainual
Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration.
Read more about SysAid
Create an easy-to-navigate knowledge base to capture your team's most valuable information and organize it into a shared knowledge hub.
Read more about Flowlu
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. Users can create online portals, manuals, and help sites for customers and employees.
Read more about KnowledgeOwl
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Read more about Help Scout
Quip is a new way to manage your team's documents that also combines documents, spreadsheets, to-do's, and chat in one seamless experience.
Read more about Quip
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
Read more about ManageEngine ServiceDesk Plus
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
Read more about Genesys Cloud CX
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.
Other Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Popups
- Mobile apps
- Chat Bot (coming soon).
Try HelpCrunch for free for 14 days!
Read more about HelpCrunch
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.
Read more about IT Glue
