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Field Service Management Software are tools that can potentially automate the tracking and deployment of field service workers. Such tools facilitate warranty and service contract management, assist technicians in the field, and generate analytics reports to support decision-makers. They often come as a software package with web and mobile applications that cater to the needs of technicians, their managers, and customer support colleagues. These may involve installation, maintenance, and repair work. Service management software have a wide range of applications. Manufacturing companies in the automotive, aerospace, defence, and consumer products sector may use it for maintenance and repair work for equipment under warranty. Those in the transportation and logistics industries may use them to give technicians in the field access to assets and inventory data, such as driver logs, fuel consumption, spare parts, and bay schedules. Energy and utility technicians could use these tools for geospatial information, while oil and gas companies can employ them to standardise maintenance practices for safety and compliance. Field service tools can also help streamline service scheduling, dispatching, and resource allocation. By coordinating processes, supervisors can forecast completion timelines for work orders more accurately. They can help managers assign the best available person for every job, ideally boosting customer satisfaction. They can also speed up payments and free up cash flow by invoicing or processing payments promptly. Typical features of field service scheduling software include billing and invoicing, contact database tools to store a repository of important contact information, job management features, work order management, and dispatch management. Field service software is similar to Work Order and Field Activity Management Software but also features the job-matching capabilities of Workforce Management Software.
ENGAGE replaces paper field tickets with a complete digital solution that delivers efficiency by replacing paper with actionable data, automation and real-time visibility into operations and financials.
Read more about ENGAGE Mobilize
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