---
description: Quickly find and compare the leading Zendesk Suite vs Mproof alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs Mproof | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Mproof](https://www.getapp.ca/compare/9448/111863/zendesk/vs/clientele-itsm)

# Compare Zendesk Suite vs Mproof

Canonical: https://www.getapp.ca/compare/9448/111863/zendesk/vs/clientele-itsm

> Detailed comparison between Zendesk Suite and Mproof. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Mproof |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 4080 | 3 |
| **Starting Price** | US$115.00 | €69.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zendesk Suite

- Activity Dashboard
- Asset Tracking Software
- Availability Management
- Change Management Software
- Computer Telephony Integration
- Configuration Management
- Content Management System (CMS) Software
- Contract/License Management
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Reports
- Incident Management Software
- Issue Scheduling
- Knowledge Base Management
- Onboarding Software
- Problem Management
- Project Management Software
- Release Management
- Self Service Portal
- Third-Party Integrations

### Mproof

- Activity Dashboard
- Availability Management
- Change Management Software
- Configuration Management
- Contract/License Management
- Incident Management Software
- Knowledge Base Management
- Problem Management
- Project Management Software
- Release Management
- Self Service Portal
- Third-Party Integrations

## Links

- [View Zendesk Suite Profile](https://www.getapp.ca/software/9448/zendesk)
- [View Mproof Profile](https://www.getapp.ca/software/111863/clientele-itsm)
- [View Original Comparison](https://www.getapp.ca/compare/9448/111863/zendesk/vs/clientele-itsm)

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