---
description: Quickly find and compare the leading Zendesk Suite vs Pure Chat alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs Pure Chat | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Pure Chat](https://www.getapp.ca/compare/9448/109559/zendesk/vs/pure-chat)

# Compare Zendesk Suite vs Pure Chat

Canonical: https://www.getapp.ca/compare/9448/109559/zendesk/vs/pure-chat

> Detailed comparison between Zendesk Suite and Pure Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Pure Chat |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4079 | 337 |
| **Starting Price** | US$39.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Zendesk Suite

- API
- CRM Software
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customizable Branding
- File Sharing Software
- Interaction Tracking
- Mobile Access
- Offline Form
- Onboarding Software
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Pure Chat

- API
- CRM Software
- Canned Responses
- Chat/Messaging
- Customizable Branding
- File Sharing Software
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.getapp.ca/software/9448/zendesk)
- [View Pure Chat Profile](https://www.getapp.ca/software/109559/pure-chat)
- [View Original Comparison](https://www.getapp.ca/compare/9448/109559/zendesk/vs/pure-chat)

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