---
description: Quickly find and compare the leading JIRA Service Management vs monday dev alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare JIRA Service Management vs monday dev | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [JIRA Service Management \<span\>vs\</span\> monday dev](https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev)

# Compare JIRA Service Management vs monday dev

Canonical: https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev

> Detailed comparison between JIRA Service Management and monday dev. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | monday dev |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 763 | 64 |
| **Starting Price** | US$20.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### JIRA Service Management

- API
- Activity Tracking
- Agile Methodologies
- Bug Tracking Software
- Bug/Issue Capture
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Document Management Software
- Issue Management
- Knowledge Management Software
- Monitoring
- Project Tracking Software
- Projections
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Task Management Software
- Workflow Management Software

### monday dev

- API
- Activity Tracking
- Agile Methodologies
- Bug Tracking Software
- Bug/Issue Capture
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Document Management Software
- Issue Management
- Knowledge Management Software
- Monitoring
- Project Tracking Software
- Projections
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Task Management Software
- Workflow Management Software

## Links

- [View JIRA Service Management Profile](https://www.getapp.ca/software/91811/jira-service-management)
- [View monday dev Profile](https://www.getapp.ca/software/2068353/monday-dev)
- [View Original Comparison](https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare JIRA Service Management vs monday dev | GetApp Canada 2026","description":"Quickly find and compare the leading JIRA Service Management vs monday dev alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev","about":[{"@id":"https://www.getapp.ca/software/91811/jira-service-management#software"},{"@id":"https://www.getapp.ca/software/2068353/monday-dev#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev#webpage","isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"JIRA Service Management","description":"JIRA  Service Management is an IT service management platform designed to deliver high velocity service experiences across multiple teams and departments. The system enables teams to unify functions for IT support, engineering support, employee support, operations, and human resources service teams into a single environment. It enables organizations of varying scale to manage service requests, automate processes, and reduce the impact of incidents by connecting development and operations workflows. \n\nThe platform offers extensive service management modules. Incident management capabilities allow teams to respond to and learn from incidents by grouping related alerts and escalating critical events. Request management is supported by customizable self-service portals and integrated knowledge bases. Change management features assist in evaluating and implementing updates with tools for risk assessment and approval. Problem management facilitates root cause analysis through automated grouping and post-incident review processes. Asset and configuration management maintains visibility into resources with discovery and tracking tools. Service level agreements can be defined and monitored using automation to ensure that targets are met. AI-based virtual agents provide around the clock self-service support by drawing on knowledge repositories, suggesting resolution steps, and identifying knowledge gaps for content creation.\n\nJIRA Service Management provides integration and security features that support enterprise environments. Native integrations include scheduling and alerting services, communication channels, and content management systems. An open application programming interface enables custom integrations with existing enterprise software. An enterprise access solution provides centralized user and security policy management to comply with corporate governance and data protection standards.\n\nThe platform supports workflow customization and reporting to adapt to organizational requirements. No-code rules allow automation of repetitive tasks and processes without the need for programming expertise. Predefined project templates and configurable fields help teams to deploy solutions that align with specific service management practices. Built-in dashboards and analytics tools provide insights into operational performance and help to identify trends. A native mobile application enables service teams to access service management functions and respond to requests while on the move. A branded customer portal offers transparency by allowing requesters to submit and track the status of service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf179a2b-8ac8-4d57-b2da-4689fbdeb615.png","url":"https://www.getapp.ca/software/91811/jira-service-management","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/91811/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"monday dev","description":"Built on top of monday.com Work OS, monday dev equips product and development teams with the tools to seamlessly manage all development processes and achieve their goals faster in one easy-to-use platform. With monday dev, development teams have everything they need to launch new products in one place and, through monday.com Work OS, connect with sales, customer success, and marketing teams. Together, they can collaborate on product roadmaps, sprints, release plans, customer feedback, backlogs, and more, fostering timeline and project success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2a62491c-9685-4a00-88c0-904aaac9eedd.jpeg","url":"https://www.getapp.ca/software/2068353/monday-dev","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2068353/monday-dev#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":64},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"JIRA Service Management vs monday dev","position":3,"item":"https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/91811/2068353/jira-service-management/vs/monday-dev#breadcrumblist"}]}
</script>