---
description: Quickly find and compare the leading Freshservice vs Desk Manager alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshservice vs Desk Manager | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshservice \<span\>vs\</span\> Desk Manager](https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager)

# Compare Freshservice vs Desk Manager

Canonical: https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager

> Detailed comparison between Freshservice and Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Desk Manager |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 714 | 106 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Approval Process Control
- Asset Tracking Software
- Audit Trail
- CMDB Software
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### Desk Manager

- API
- Activity Tracking
- Analytics
- Approval Process Control
- Asset Tracking Software
- Audit Trail
- CMDB Software
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.getapp.ca/software/91351/freshservice)
- [View Desk Manager Profile](https://www.getapp.ca/software/2066040/desk-manager)
- [View Original Comparison](https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs Desk Manager | GetApp Canada 2026","description":"Quickly find and compare the leading Freshservice vs Desk Manager alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager","about":[{"@id":"https://www.getapp.ca/software/91351/freshservice#software"},{"@id":"https://www.getapp.ca/software/2066040/desk-manager#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager#webpage","publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.getapp.ca/#website"}},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.ca/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":714,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Desk Manager","description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides its customers with automation, simplification and facilitation of the management of their calls and activities.\nThe solution, which has a suite with 12 multifunctional applications in a single application, guarantees less time answering calls for more time achieving results.\nAccelerated by Endeavor, Desk Manager has big names in the market in its cases, such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/75ad9fea-0a6c-4b02-8ab0-b18cc9c85739.png","url":"https://www.getapp.ca/software/2066040/desk-manager","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2066040/desk-manager#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":106,"ratingValue":4.8},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshservice vs Desk Manager","position":3,"item":"https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/91351/2066040/freshservice/vs/desk-manager#breadcrumblist"}]}
</script>