---
description: Quickly find and compare the leading Freshservice vs SMART Service Desk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshservice vs SMART Service Desk | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshservice \<span\>vs\</span\> SMART Service Desk](https://www.getapp.ca/compare/91351/2050635/freshservice/vs/smart-service-desk)

# Compare Freshservice vs SMART Service Desk

Canonical: https://www.getapp.ca/compare/91351/2050635/freshservice/vs/smart-service-desk

> Detailed comparison between Freshservice and SMART Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | SMART Service Desk |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 791 | 31 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshservice

- API
- Alerts/Escalation
- Asset Tracking Software
- Automated Routing
- Change Management Software
- Configuration Management
- Contract/License Management
- Customizable Branding
- Email Management Software
- Incident Management Software
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management Software
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking Software
- Automated Routing
- Change Management Software
- Configuration Management
- Contract/License Management
- Customizable Branding
- Email Management Software
- Incident Management Software
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management Software
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshservice Profile](https://www.getapp.ca/software/91351/freshservice)
- [View SMART Service Desk Profile](https://www.getapp.ca/software/2050635/smart-service-desk)
- [View Original Comparison](https://www.getapp.ca/compare/91351/2050635/freshservice/vs/smart-service-desk)

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