---
description: Quickly find and compare the leading Freshservice vs NinjaOne alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshservice vs NinjaOne | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Managed Service Providers (MSP) Software](/directory/645/managed-service-providers-msp/software) > [Freshservice \<span\>vs\</span\> NinjaOne](https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm)

# Compare Freshservice vs NinjaOne

Canonical: https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm

> Detailed comparison between Freshservice and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | NinjaOne |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 685 | 282 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Customizable Reports
- Event Logs
- File Sharing Software
- Help Desk Management
- IT Asset Tracking
- Inventory Management Software
- Knowledge Management Software
- License Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Scheduling Software
- Security Tools
- Status Tracking
- Support Ticket Management

### NinjaOne

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Customizable Reports
- Event Logs
- File Sharing Software
- Help Desk Management
- IT Asset Tracking
- Inventory Management Software
- Knowledge Management Software
- License Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Scheduling Software
- Security Tools
- Status Tracking
- Support Ticket Management

## Links

- [View Freshservice Profile](https://www.getapp.ca/software/91351/freshservice)
- [View NinjaOne Profile](https://www.getapp.ca/software/108129/ninjarmm)
- [View Original Comparison](https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs NinjaOne | GetApp Canada 2026","description":"Quickly find and compare the leading Freshservice vs NinjaOne alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm","about":[{"@id":"https://www.getapp.ca/software/91351/freshservice#software"},{"@id":"https://www.getapp.ca/software/108129/ninjarmm#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm#webpage","isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.ca/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"NinjaOne","description":"NinjaOne is a unified IT management platform that consolidates endpoint management, patch automation, backup, security and remote support capabilities into a single console. The platform addresses tool sprawl by replacing disparate solutions with a centralized system that provides comprehensive visibility and control across all devices including Windows, Mac, Linux and mobile endpoints. NinjaOne serves enterprise IT teams and managed service providers across industry sectors such as technology, healthcare, government, education and financial services. The platform reduces complexity while enhancing operational efficiency and security posture.\n\nThe platform delivers comprehensive endpoint management through a cloud native architecture that requires no on premises infrastructure. Core functionality includes real time monitoring and management of endpoints via a centralized dashboard with customizable alerts and notifications. Cross platform support and automated task execution streamline routine operations. Patch management leverages artificial intelligence to accelerate vulnerability remediation while preventing problematic updates with customizable scheduling, testing workflows and detailed compliance reporting. Backup and disaster recovery features provide cloud based protection for endpoints, servers and software as a service applications with file level and image based backup options, automated scheduling, encryption and monitoring. Integrated remote access functionality offers single click connectivity, multi monitor support, file transfer capabilities and cross operating system compatibility to facilitate troubleshooting without disrupting end users. Mobile device management extends control to Android and Apple devices with fast enrollment, policy based configuration, remote wipe and lock functions and application deployment. Asset management capabilities include real time hardware and software inventory tracking, device lifecycle management, license monitoring and warranty tracking. The service desk module incorporates integrated ticketing with customizable workflows, service level agreement tracking, email to ticket conversion and knowledge base integration. Additional automation features support custom scripting, pre built templates and scheduled as well as event triggered workflows. Software deployment functionality enables silent installation and uninstallation across multiple devices concurrently.\n\nNinjaOne integrates with third party tools through a comprehensive application programming interface and pre configured connectors for solutions such as CrowdStrike, SentinelOne and Halo PSA to synchronize data and automate workflows across the existing IT ecosystem. Multi tenancy support allows management of multiple clients or business units from a single dashboard with role based access controls tailored to different user roles. Security features include endpoint security monitoring, antivirus and anti malware integration, role based access control and two factor authentication together with data encryption to safeguard information. The platform maintains compliance certifications under Federal Risk and Authorization Management Program Moderate revision five, Service Organization Control two, Government Risk and Authorization Management Program and ISO twenty seven thousand one standards to meet stringent security and regulatory requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1e7b648a-7ba4-4ccd-9d03-5de6ecdaf071.png","url":"https://www.getapp.ca/software/108129/ninjarmm","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/108129/ninjarmm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":282},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Managed Service Providers (MSP) Software","position":2,"item":"/directory/645/managed-service-providers-msp/software","@type":"ListItem"},{"name":"Freshservice vs NinjaOne","position":3,"item":"https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/91351/108129/freshservice/vs/ninjarmm#breadcrumblist"}]}
</script>