---
description: Quickly find and compare the leading Freshservice vs xMatters alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshservice vs xMatters | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/3479/it-ticketing-systems/software) > [Freshservice \<span\>vs\</span\> xMatters](https://www.getapp.ca/compare/91351/105573/freshservice/vs/xmatters)

# Compare Freshservice vs xMatters

Canonical: https://www.getapp.ca/compare/91351/105573/freshservice/vs/xmatters

> Detailed comparison between Freshservice and xMatters. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | xMatters |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 768 | 141 |
| **Starting Price** | US$19.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Management
- Chat/Messaging
- Collaboration Tools
- Customizable Templates
- Email Alerts
- Event Logs
- Help Desk Management
- Incident Reporting
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Task Management Software
- Workflow Management Software

### xMatters

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Management
- Chat/Messaging
- Collaboration Tools
- Customizable Templates
- Email Alerts
- Event Logs
- Help Desk Management
- Incident Reporting
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Task Management Software
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.getapp.ca/software/91351/freshservice)
- [View xMatters Profile](https://www.getapp.ca/software/105573/xmatters)
- [View Original Comparison](https://www.getapp.ca/compare/91351/105573/freshservice/vs/xmatters)

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