---
description: Quickly find and compare the leading Freshservice vs Track-It! alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshservice vs Track-It! | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Managed Service Providers (MSP) Software](/directory/645/managed-service-providers-msp/software) > [Freshservice \<span\>vs\</span\> Track-It\!](https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it)

# Compare Freshservice vs Track-It\!

Canonical: https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it

> Detailed comparison between Freshservice and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Track-It\! |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 685 | 77 |
| **Starting Price** | US$19.00 | US$995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Onboarding Software
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Track-It\!

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshservice Profile](https://www.getapp.ca/software/91351/freshservice)
- [View Track-It\! Profile](https://www.getapp.ca/software/100579/track-it)
- [View Original Comparison](https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs Track-It! | GetApp Canada 2026","description":"Quickly find and compare the leading Freshservice vs Track-It! alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it","about":[{"@id":"https://www.getapp.ca/software/91351/freshservice#software"},{"@id":"https://www.getapp.ca/software/100579/track-it#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it#breadcrumblist"},"@id":"https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.ca/software/91351/freshservice","@id":"https://www.getapp.ca/software/91351/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Track-It!","description":"Track-It! comes complete with a 30 day trial which can be upgraded at any time. All paid Track-It! plans are completely scalable and come with support and video tutorials. Track-It! has a web based client and a windows client. Track-It! comes with video setup tutorials and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/175117e1-fc64-4a7c-b725-6b0e9949c3fb.png","url":"https://www.getapp.ca/software/100579/track-it","@id":"https://www.getapp.ca/software/100579/track-it#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":77},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Managed Service Providers (MSP) Software","position":2,"item":"/directory/645/managed-service-providers-msp/software","@type":"ListItem"},{"name":"Freshservice vs Track-It!","position":3,"item":"https://www.getapp.ca/compare/91351/100579/freshservice/vs/track-it","@type":"ListItem"}]}]}
</script>