---
description: Quickly find and compare the leading LiveAgent vs QueueMetrics alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs QueueMetrics | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> QueueMetrics](https://www.getapp.ca/compare/91301/2080942/liveagent/vs/queuemetrics)

# Compare LiveAgent vs QueueMetrics

Canonical: https://www.getapp.ca/compare/91301/2080942/liveagent/vs/queuemetrics

> Detailed comparison between LiveAgent and QueueMetrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | QueueMetrics |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1789 | 27 |
| **Starting Price** | US$15.00 | CHF 8.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Tracking Software
- Callback Scheduling
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback

### QueueMetrics

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Tracking Software
- Callback Scheduling
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View QueueMetrics Profile](https://www.getapp.ca/software/2080942/queuemetrics)
- [View Original Comparison](https://www.getapp.ca/compare/91301/2080942/liveagent/vs/queuemetrics)

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