---
description: Quickly find and compare the leading LiveAgent vs ITC Cloud alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs ITC Cloud | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> ITC Cloud](https://www.getapp.ca/compare/91301/2071052/liveagent/vs/itc-cloud)

# Compare LiveAgent vs ITC Cloud

Canonical: https://www.getapp.ca/compare/91301/2071052/liveagent/vs/itc-cloud

> Detailed comparison between LiveAgent and ITC Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ITC Cloud |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1753 | 7 |
| **Starting Price** | US$15.00 | US$19.99 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- Activity Tracking
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Tracking Software
- Call Transfer
- Caller ID
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Screen Sharing Software
- Single Sign On Software
- Two-Way Audio & Video
- Video Conferencing Software

### ITC Cloud

- Activity Tracking
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Tracking Software
- Call Transfer
- Caller ID
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Screen Sharing Software
- Single Sign On Software
- Two-Way Audio & Video
- Video Conferencing Software

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View ITC Cloud Profile](https://www.getapp.ca/software/2071052/itc-cloud)
- [View Original Comparison](https://www.getapp.ca/compare/91301/2071052/liveagent/vs/itc-cloud)

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