---
description: Quickly find and compare the leading LiveAgent vs Desk Manager alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Desk Manager | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Desk Manager](https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software)

# Compare LiveAgent vs Desk Manager

Canonical: https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software

> Detailed comparison between LiveAgent and Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Desk Manager |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 106 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Videos |

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Activity Tracking
- Analytics
- Audit Trail
- CMDB Software
- Chat/Messaging
- Customer Database
- Customizable Reports
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### Desk Manager

- API
- Access Controls/Permissions
- Activity Tracking
- Analytics
- Audit Trail
- CMDB Software
- Chat/Messaging
- Customer Database
- Customizable Reports
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View Desk Manager Profile](https://www.getapp.ca/software/2066040/help-desk-software)
- [View Original Comparison](https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Desk Manager | GetApp Canada 2026","description":"Quickly find and compare the leading LiveAgent vs Desk Manager alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software","about":[{"@id":"https://www.getapp.ca/software/91301/liveagent#software"},{"@id":"https://www.getapp.ca/software/2066040/help-desk-software#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software#breadcrumblist"},"@id":"https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.ca/software/91301/liveagent","@id":"https://www.getapp.ca/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1789},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Desk Manager","description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides its customers with automation, simplification and facilitation of the management of their calls and activities.\nThe solution, which has a suite with 12 multifunctional applications in a single application, guarantees less time answering calls for more time achieving results.\nAccelerated by Endeavor, Desk Manager has big names in the market in its cases, such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/75ad9fea-0a6c-4b02-8ab0-b18cc9c85739.png","url":"https://www.getapp.ca/software/2066040/help-desk-software","@id":"https://www.getapp.ca/software/2066040/help-desk-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":106},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"@id":"https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Desk Manager","position":3,"item":"https://www.getapp.ca/compare/91301/2066040/liveagent/vs/help-desk-software","@type":"ListItem"}]}]}
</script>